Crazy Frog Pest Control

Horrible customer service. Came to my house walking door to door… after telling them that I was happy with our current provider Pointe Pest Control… they convinced me to give them a try for only $ 39 instead of $ 299. I signed the form for them to bill my debit card, and then called them a couple weeks later due to crazy ants and bugs. When they came out for what I was told was an «in between» call, I confirmed with the tech I would not be charged. THEN, I get an email saying I was charged $ 96! When I emailed to dispute the charge, they told me I signed a 12 month contract and that I had to pay over $ 200 to break it! Then they said they would email me this bogus contract (that I apparently signed with the salesman). This is NOT what was explained to me during the «sales pitch» and they just don’t care! Crummy customer service and horrible experience. Will NOT recommend this company to ANYONE and will strongly urge people to AVOID Crazy Frog at all costs!!!

I agree wit SCAM ALERT!!! I just read the reviews on here and SURPRISE– my story is so very similar– High pressure salesman– not disclosing the correct information– and microscopic print on a contract that is NOT what I was told– AND they just show up– even when you tell them not to– AND they do not do the job! I encountered Crazy Frog Salesman on June 3 2015. He convinces me to sign up for pest control services. When I asked how long this contract would be for he said they «liked» you to do 5 service appointments. My initial fee was also lowered substantially and they do the first service fast– I was not happy the first time– the service person swept the wasp nests and cob webs off of my house and left then on the ground for my pets to get into. I had a total of 3 services and I was fed up. They always come when I am not home. They leave my gate open. They DO NOT do the services they say they are doing. The most noticeable one being that they say they are putting «Granules» on my lawn– but they never do– I have never seen any granules of any kind on my lawn. I am convinced they are scamming customers. I tried calling several times. I had to leave voice mails because by the time I could call they were always closed. I also tried looking online for an email address. There was NO WAY to contact them other than phone. I keep putting signs up to keep them off my property. Finally– On March 23– 2016– I get an email that I have a service on the 25^th. This is the FIRST TIME I have ever received an email– so I jumped at the chance to communicate my concerns. I emailed on the 23^rd. I got a response 5 days later from an unsigned email stating contract language. I do not have a name as it was only signed «Pest Control Manager». I am beyond frustrated with this company — I believe they have breached the contract by not providing the services they promised and have been extremely poor at customer service.

SCAM ALERT!!! This company is nothing but a cash flow billing scam. DO NOT SIGN UP FOR THEIR SERVICES!!! This salesman sold me what he said was a «once a quarter extermination treatment for one year». The year was fulfilled and my credit card expired, but the company kept up their treatments and billing me. When I called them and told them I no longer needed the service they told me there was a contract for a longer term if I did not cancel their service 60 days prior to an alleged renewal date. I told them that their salesman never mentioned such a thing in the sale and that the service was for a year, I got the «there was a contract» spiel! I asked if her if she was aware whether or not their salesman sold things this way, she said she was, but that obviously makes not difference in their practice. I told them I did not want to see them again and the next thing I know I got another bill for 300 some odd dollars, which I guess is some sort of full fee. I do not have a copy of the work order any longer (which I guess has some sort of language about renewals in it) but it was never presented to me as any thing other than a monthly service. I am forwarding my complaint to the CFPB and the FTC and the State of Idaho. This is a racket of a business!!!

My experience with this company has not been good. They sent around a door to door salesmen that kept pushing for me to just try it and see if I like it. He reduced the cost substantially for the first visit only and they sent someone over right away. Turns out the high pressure salesman had me sign but I did not realize it was a contact that if I decide not to go with them after the initial service you owe $ 250 to break the contact. When I called to explain this to them, her response was «you signed the contract» and added «if I wasn’t comfortable signing something I shouldn’t do it»
It was pretty much, you signed, we gotcha! They never asked why I was canceling, never asked if their was a problem with their service. Just too bad, so sad for you. My feeling was that they are not out to build their company with good customer service but their business plan is to just be pushy, get what they can and probably will not be around for long. I could tell by their scripted answers to my concerns that they get people like me calling a lot.

So if you have bugs, and if you don’t now you will, these guys deserve a shot at your business. I have had them treating my home for several months now and they always show up when they say they will and their technicians are knowledgable, friendly and professional.
They come every quarter and their automated system always calls my cell phone to let me know when they will be coming the following day.
Their products are effective and pet friendly which was important to us as we have a dog.
The office staff is very friendly and professional as well.