Dennis Dillon RV & Marine | DDRV.COM

I wish I had read the reviews on these clowns before I bought my RV. I bought a 40′ Fleetwood Discovey that was on the lot. As soon as we started talking numbers the price went up on the RV and my trade-​in went down. I traded in a Dodge 2500 diesel P/​U truck and two year old 35′ fifth wheel. We had been talking to them for months but couldn’t do the deal until our house sold. All of a sudden my truck lost 3 grand in value and the list price on the motor home listed on the Internet for months went up 10 grand. A two hundred fifty thousand dollar deal and they were nickel and dimeing me! Long story short — sales staff sucked, service and follow up was nonexistent, problems that showed up on the way home were denied. I took the rig to the factory in Indiana to be fixed rather than go back to these amateurs. Other reviews I have read on Unilocal are accurate. Never, ever will I go back to this dealer and you would be wise to go the other way also! They got 1 star but deserve less.

These GUYS SUCK! I agree with Mike M. they promise that they will take care of you, as soon as you leave, they don’t return calls or emails. I live in California, I purchased a new Roadtrek, I was told it would be completely gone through, full of fuel, and Detailed, I would get a 2 to 3 hour oreantation from a master tech, WHAT A JOKE! When I arrived, my Roadtrek was at the Mersedes Dealer, they said they discovered a problem. It did show up fairly fast, (I found out why 4 hours later when the check engine light came on. All they did was re set the computer, then sent me down the road for me to deal with it,) The so called master tech. spent about ½ hour with me, he didn’t know how most of the systems worked! Since it was already late I overlooked it. Once I got home 11 hours later, I made an appointment with my local Benz Dealer, they fixed the problem. After further inspection, I found that there were missing parts, the inside was dirty, the outside was dirty! At best they maybe washed it or wiped it down. I contacted the factory direct because Dennis Dillon Rv wouldn’t return my call or Email. I am now fixing all of the problems myself. I could go on and on, but I think you get the point. STAY AWAY FROM THIS DEALER1 THEY WON’T TAKE CARE OF YOU ONCE YOU GIVE THEM MONEY! I have tried to get in touch with the President Brad Dillon and the General Manager Scott Thorpe, They won’t return calls or Emails either! You know what they say; shit trickles down hill!

I purchased a Roadtrek from Dennis Dillon back in September. I don’t live in Idaho, but they are the closest Roadtrek dealer to me. When figuring out my financing, they figured all the taxes, but didn’t figure them based on my zip code (I assumed they would figure them based on my address). When I went to register my vehicle, I had to pay an extra $ 900 in taxes because of their laziness to look up my tax rate. They used a random lower tax rate, not even the local Boise, ID tax rate where their dealership is located!
Also, I had a trade-​in and sat with them and my credit union on speakerphone to get the payoff amount. I wrote down the correct payoff amount on their forms, but they mistakenly made up paperwork to the tune of $ 2000 less on my payoff. There was so much paperwork involved, neither of us caught the mistake (He called it a «fat finger» mistake). They wound up paying off my old loan to get the title (unbeknownst to me), and then called me for the $ 2000 difference. I told them that I didn’t have that kind of money, and asked how we could resolve it with altering prices to get what I had originally worked out with finance. I never said I was UNWILLING to work it out, but within a week they threatened to send it to collections. When I asked to compromise for their mistake and go in half/​half on it, they refused and said it would be easier for them to just go to collections. Shady dealings.
Never mind that no one will get back to me on my issues with the van. They didn’t give me a key to the spare tire lock, the awning doesn’t fit into the mounts on the side of the vehicle, the inverter switch is upside down. I guess they don’t care about their customer after the sale.

Horrible service.
DO NOT WASTE YOUR TIME WITH THESE GUYS! They are super nice, promising the world and «award winning service», until your check clears. Then they don’t give a damn about you. No communication, flat out lies, and no one EVER returns your calls. Be prepared to make several phone calls before getting any answers, which turn out to be smoke and mirrors.

One of the worst purchasing experiences ever. New to town and made a trailer purchase here. Organization is dysfunctional, throughout. Disorganized, very poor-​to-​rude customer service, dubious service department. Sales people could not communicate well with me or with each other; one quit or was fired mid way through, no one else could pick up the slack. I now hear it’s well known amongst locals that this place is terrible — only wish I’d found out before giving them my business!

Brought my boat down to Dennis Dillon RV Service Center in Boise after speaking with the service manager who assured me his Mercury Outboard technician was the best around. I already knew I needed my water pump impeller replaced. This is a repair that consists of removing the lower unit via 5 bolts, setting the lower unit on something stable, then removing 4 more bolts on the impeller housing on the shaft and sliding the impeller off, sliding the new one on, and aligning everything back up and bolting everything back together. I could probably do the install myself, but not really having a suitable place to do it and figuring it would be an inexpensive job – I paid $ 160 last time I had it done – I figured I’d give these guys a chance. Good Mercury outboard mechanics are a valuable and rare commodity around here. My bill was $ 295! 2 hours labor and $ 95 for the part. I made numerous calls to other Mercury Authorized service centers in the valley and other towns in the Pacific Northwest and was quoted between $ 150-​$ 200 for this. An experienced tech can do the replacement in 20 minutes, 30 minutes tops. And the OEM part can be purchased through Mercury parts for $ 39.00. I paid the bill then went over to the shop and talked to the tech; the young man is definitely a knowledgeable and experienced outboard mechanic and seemed like a really nice kid. When I asked him about the 2 hour labor charge, he just shook his head sheepishly and said «that’s what they charge for this job». I feel bad for him because I know he’s not the one responsible for the unethical deceiving overbilling, but he’s the one who has to answer for it to frustrated customers. It makes me want to invest in a shop and tools and hire this tech and pay him fairly and charge Mercury outboard owners fairly. I guess my search for a Merc tech continues.

The salesman wouldn’t sell us a trailer because we had a 5000 lbs limit towing capacity on our car and we wanted something around 4500 lbs. we told him we’ve had 2 trailers before so we know about Trailers but he wouldn’t sell it to us and had no issues with us walking away.

We went to Dennis Dillion RV for a used trailer we saw online. Salesman are salesman don’t expect anything else here. Do not let these guys rush you. Make sure all your questions are answered completely. There was just a lack of confidence in the information we were given on the sales side. I liked my trailer but not the sale. Derek was our service guy who walked us through the trailer before we left. He was very knowledgable. After our walk thru we left much more confident in our purchase. Thanks Derek.

Hands down, the worst customer service ever! I believe everyone is entitled to a bad day. This is why I have given this company 3 chances. Each time there has been a very bad experience. Mostly, they just don’t care. When you walk in, they assign you a sales person. Our 1^st experience– the sales guy took us out in a golf cart. We went inside a trailer. The sales guy said «hang on a sec, I’ll be right back!» Roughly 15min later, still no sales guy. We walked towards the entrance only to see him on the phone. He obviously wasn’t professional enough to figure out how to handle 2 customers at a time. Guess he didn’t need our sale. We walked out! This was at the end of camping season. We weren’t in a hurry to buy at this time because we would have had to just store the camper for the winter. 2^nd time– (before Xmas) I thought, maybe they had a winter sale of some sort. Got hooked up with another sales guy. I showed up there about 20min before closing. When 5oclock struck, the sales guy shut down. He started asking in a forceful voice, «are you ready to buy today?» When I asked for his best price, he pointed to a tag and said, «there it is!» Dennis Dillons price was $ 10k more than the same trailer in Oregon. When I asked the sales guy about that, he responded, «they are lying to you, plus we don’t need to discount our trailers, we have excellent service.» YEA RIGHT! Needless to say, I was done with him. Today, I heard they were having a HUGE sale; So I went back! MISTAKE! Still the same crappy attitude with the sales team! If they have been this way 3x with me, my guess they believe in the saying, «there is an ass for every seat!» Today we never got beyond the front dest before a sales guy prejudged us and went to help the people standing in line behind us. The receptionist went to tell the sales guy that we were first, when he blurted out, «I will get to them after these people!» WTH???
Unfortunately, Dennis Dillion is the only dealer locally that has the brand I am looking for. I can honestly say I will drive over a 1000mi to buy my trailer before stepping foot in the dealer again. Just imagine, if this is the treatment in the beginning, you can bet that attitude goes all the way through the company! I have heard in the past that whomever runs this place is a horrible business person, now I can clearly see it! CAUTION CAUTION CAUTION!!! That might look like they are the biggest game around, but don’t be fooled by size! They have some old crusty guys there that will treat you like crap! DONE!

We were scheduled to pickup our new trailer 10÷18÷13 — The dealership and our sales rep knew we were coming for over a week. We drove 800 miles from Denver to complete the transaction as long as it passed our inspection. Buyer Beware. We were schedule for a 1 o’clock appt. and arrived a little early to do our walk through. We were told it would be plugged in, water in the tanks to test, and we could run through everything to make sure it worked before we signed the papers.
The trailer had not even been inspected prior to our arrival. It was dirty and not prepped as originally promised. We noticed several cosmetic issues in the cabinets (large scratch in the dinette drawer, trim issues, and rear entry door wasn’t even flush. The exterior had multiple scratches in the sidewalls and and scraped striping. For a New Trailer 2014, it looked like it had been used and returned. We did a month’s worth of research on Outdoor’s RV and felt this was the right trailer. There was a lot the dealership DID NOT prior to our arrival. Outdoor’s RV should seriously consider who they want representing them and their products.
After telling our salesman we were not going to move forward all we got was the cold shoulder. If he really wanted to make the sale and «believed» in the product he sells, I would expect more and would have bent over backwards to make sure this was exceeding his customer’s expectations. Lesson Learned. Even Outdoors RV’s Sales Manager Troy Johnson for this dealership, told us during our research not to purchase if it doesn’t pass our inspection and he wanted any feedback, positive or negative.
Do you homework. It is well worth your time and effort. Be knowledgable about the product you are searching for.

Just purchased a new tent trailer form Dennis Dillon. Was told that the brake box would be included in the agreed upon buying price. The sales person quickly ran through the details, writing down lots of numbers and then hurrying us to talk to the finance person. After getting home and looking more closely over the documents we were charged over $ 800 more than what we agreed on.
Yes we should have looked over it more closely while we were there, but their sales practices are far from honest and up front. We will not purchase anything again from any Dennis Dillon center again.
If you do chose to be snared in by their low online prices BEWARE.

Driving through ID, we encountered a belt squeak that was really loud in our Astro van. The service center said it was probably the tensioners BUT then upon examination said the AC compressor was leaking oil onto the belt. We left Boise after spending $ 1000 and the squeak returned 2 weeks later. Our mechanic in Los Angeles said that we didn’t need that AC compressor. So, we would warn you that this company is not above selling you something you don’t need. When I emailed the service manager about this she said the belt was under warranty and didn’t mention my complaint about selling something we didn’t need. And, the local GMC dealer here said DD put on an after market belt and it wouldn’t be covered by warranty.
Be careful! They are extremely nice people which makes you want to trust them.

Three months ago we stopped and purchased fifth wheel. Dealership did everything they could to make sale, praising their service to high heaven, but, it was just opposite, techs need lot more training!, after purchase, service is very unsatisfactory, service management must of done lown service before this job, most dont have clue. All in all here is my review;
Inventory…4 stars
Service…½ star
Experience…1 star
My suggestion, shop and find what you are looking for at Dennis Dillon’s, but, BUY IT SOMEWHERE ELSE!