Dowdy’s Automotive Service

Pretty good work and service! I had them install headlights (casing and all) and a new side mirror, which they did great work on at a reasonable cost. 3 stars because I asked them to secure my loose fog lights, and although the said they did, one fell off on the drive home, and the other is barely hanging on. ..

I very rarely review places on Unilocal as service is usually okay at most places — something that is a bit above average or a bit below average is not going to convince me to spend my time writing a review.
Dowdy’s, however, went well beyond good service for me. We woke up with a car issue, did a bit of panicking, randomly found a place online that was near work, called the shop, and Dowdy’s told us we could bring it in immediately if we wanted. They checked it out, diagnosed the problem, and then informed us that we were probably still under warranty and should see if we can get it repaired through the dealership with little cost to us. I’m not sure if the dealer/​warranty will cover our issue yet, but I am pretty sure that I will be taking all of my future service to Dowdy’s. They easily could have just fixed our car and not mentioned a cost saving alternative; instead of getting a quick buck, they have earned a future repeat-​customer.
Thanks to Tyler and the crew for their help today.

The best customer service around with a local shop you can TRUST. Dowdy’s offers not only genuine advice without trying to up-​charge their customers, but a comfortable lounge as well. There isn’t a reason to take your vehicle to anyone else in town.

Very friendly staff who respond promptly to emails. Explain to you exactly what’s going on with your vehicle, and are clearly trying to save you money rather than just replacing parts left and right. Love this place and highly recommend it.

Great friendly service, the shop manager took the time to call me to setup an appointment and also setup transportation to work and back to the shop after the maintenance was done. The price was very reasonable too, it’s great to know I can take my car to a place other than a dealership and have a great experience and save some money.

Excellent customer service. For example, I needed a headlight changed in a pinch and they had no problem fitting me in. Always fair prices. Comfortable seating area, and the all-​important good hot coffee and/​or tea. I will be recommending Dowdy’s to friends.

Nice people. You can trust them with your car and your money. My family has stuck with them for over ten years, and we will continue to do so. Seems like they realize that your money AND your transportation are on the line, and it actually matters to them. All the guys there have taken good care of our family cars. I inherited a family vehicle and the fan that powers the ac/​heater went out. Their service invoice for the car still had my mother’s name on it. I asked if I could change it to my name, and Justin advised me to wait so their warranty would cover my repair when he could very easily have changed the name and then charged me hundreds of dollars. I arrived prepared to pay for the service: he went out of his way to save me a lot of money. He even offered to stay late to scan my check engine code when I was running low on time.
PS. Just FYI, I am a different Brandon R. than the one below.

The guys, and gals at Dowdy were great! The waiting room was comfortable, and they were happy to give us a ride to the mall while we waited on our vehicle. The repair turned out to be something minor. It was absolutely great that I could trust them to tell me the truth and not attempt to make a repair that was not necessary. They treated me like they would have treated their own mother. I was so very impressed. I will recommend them often!

My car died on the way from Portland, OR to New Mexico. They got me in early AM, fixed my car in 24 hours, and we’re very helpful! My car is a 93 Volvo and I can’t imagine parts were easy to find, they also had a shuttle pick me up! Thank You!!!

My family had a terrible experience many years ago with Dowdy’s but I must say that the new GM Tyler contacted me and was very warm and welcoming to my concerns. I was informed that they are under new ownership and management. My first experience consisted of us having to deal with the mechanic at the time (Since then he has been fired) pulling out my coil wire and told me I needed a new fuel injection. Would have cost me $ 1000. I found the coil wire in my back seat and plugged it on. It ran fine after. I am now going to give Tyler another shot because he was very kind and concerned. I will write a follow up review shortly.