Jack In the Box

Went thru the drive thru starving and shaky hoping for «fast food». I was the 3^rd car from the window and yet I might as well been at a sit down restaurant it took so long! They felt bad and gave me my food without charging me. I decided not to leave a review thinking it was a one time thing.
Now over a month later my husband stops by after a trip to auto zone to get dinner for our family. He ordered a lot of food and drove home. I dumped out the bag to find none of my kids food was even in the bag. My heart sank for them knowing that my husband and I got our food while they had to wait for us to quickly make then something else to eat. Afterwards we went back to jack in the box to make it right. I wanted my money back for the food I didn’t get and shakes for my disappointed kids. It was a reasonable request and yet the manager made me feel like I was over reacting and that she was so put out having to do all of that for me.
Between these 2 experiences and the filth I saw when I was in there. I’m never going back!

Just went through drive thru on our way home to Portland. Got a variety of food (long drive) and all was fast and good. Man working the window even caught a lid that was starting to split and replaced it before giving it to us. Very courteous overall-​and upbeat for it being so early (3:30am).

Old jbx grill. love the setting. Mike, a manager I believe, was super friendly. I like how the customer service is at this store.

Too bad this is the only Jack in the Box near us. My boyfriend and I went here on New Years Eve and our burgers were terrible and when my boyfriend went up to tell them they completely ignored him and after five minutes we just ate and left since it looked like we wouldn’t be getting our money back. I love Jack in the Box and usually we get fresh food but every time we go to this one there is always something wrong. I think we’re going to have to quit going to this one.

Absolutely filthy. If the lobby looks this bad then what does the kitchen look like?