Mor Furniture for Less

Update 3÷17÷16 — I called because I have not heard an update on delivery for our furniture that we purchased on the 30^th of January. Pushed back again to the 23^rd of March. Asked to speak with the Manager Derek. Here are his words exactly — «the customer is not worth the cost to bring up the pieces from the San Diego store to fulfill the orders (even though it’s in stock in San Diego)» and then he finished with «it is, what it is». Seriously people, if the furniture is not in stock at this store, RUN, GO SOMEWHERE ELSE. DO not believe them and their excuses. Horrible experience. They’ve had my money, paid in full since the 30^th of January. Nothing like making interest off an entertainment center and the customer is not «worth it» and it is, what it is. Makes you sick as a beautiful tv sits on the floor. Same Manager stated he would not bring the floor model either because he wants to continue to sell this piece, knowing it’s not in stock. Wow!

Do not purchase here!!! We purchased a Tempur-​pedic mattress and base at Mor. We were disappointed that the bed felt great in the store yet felt like sleeping on a slab of rock when we got it home. We called Mor and told them that we wanted to return the mattress. They told us to come into the store to return it. We came into the store and were told that since our salesperson wasn’t there we could not return the mattress. ‘Dan the man’, our sales-​guy, never did return our calls over the course of weeks and then months. We came into the store two more times to try to return the mattress and were pushed away by the salespeople, stating that the bed would soften up and that if we kept it for awhile longer we would see that memory foam mattresses would get softer over time. They guaranteed they would take it back if we were still not satisfied. Basically, we got the runaround and they refused to accept the bed and help us return it according to their own return policy. When we came into the store numerous times we were well within the return window. We stood our ground and continued to attempt to call Dan, never receiving a return call. Basically, after over $ 4500 bed purchase, multiple trips to Mor to try to resolve the issue and many sleepless nights, we’re left with a useless rock bed that we cannot sleep on. What can I say… lack of customer service, did not honor their own return policy, shady business with dishonorable people. Please save yourself the trouble. Do not buy from Mor or Dan the salesman! Support businesses and salespeople that honor their return policies and uphold their end of the deal!

We went into Mor Furniture to purchase a new bed. We were met quickly by a salesman. He took us to the beds that we were interested in. He did a demo and provided us with more information than we needed. Purchase was easy. Delivery was scheduled for two weeks out because the bed had to be ordered. It came in early and the bed was delivered a whole week sooner than promised.
Thank you Mor Furniture. We will be back.

Told us a price then went back to buy a few days later & they won’t honor the price they gave us. Awful customer service.
Updated review: I was impressed that customer service called me the next day to resolve my complaint above & honored their original sale price. We bought the mattress. I’ve slept on it 2 nights & it seems comfy. Time will tell if it’s a quality product. Slightly disappointed they don’t offer a 30 night trial as all other mattress selling firms do. I wouldn’t recommend buying a mattress here personally — I’d go to a specialist dealer hence the 3 stars.
Update: After a few more nights of sleep it is VERY clear this mattress is absolute junk. It’s a poorly made, cheap mattress being deceptively sold as worth a completely made up high price. No wonder they do not stand by their product & offer a sleep trial like other places. We’re very disappointed. Also found out that the ‘special low price offer to honor their original offer’ isn’t an offer at all & is in fact the normal price on their website. The sales rep even told us this price was below cost — clearly this was a lie otherwise it wouldn’t be on your site for all to buy.

My wife and I purchased a large sectional and within a few months the cushions were flattening so much fabric always looked wrinkled and no longer looked like new couches, also the back cushions were also flattening and looked terrible, we went to store and expressed our concern with quality of couches, he 1^st said nothing he could do so I told him to just take them back then, then he said ok I’ll send guy out to re stuff cushions, tech opened up cushions and revealed wrong padding was installed, he installed new padding on ½ the cushions and re stuffed the flattened backing, he broke a zipper on cushion and said he would order new one and replace the rest of padding when he came back, also one of the large re padded cushions no longer sits on couch proper, several months later my wife called and asked when couches would be fixed, was told they knew nothing about it, wife supplied pics and was told it would take 4 – 6 weeks and they would bring needed items to fix our couches, now about 10 weeks later my wife calls again, was told it will take more time, she then asked them to come pic up couches and return our money, was told that is not their policy to give refunds, we are very un happy and would like to purchase better quality set, last set I had over 8 years and they held up just fine, very poor customer service and false promises, at this time we are still waiting for couches to be repaired, better yet a refund for these low quality couches…
Last name is Grugel, 208 570 5006,bought under wife’s name Michelle, as of 9÷15÷15 we have still not been contacted and no repairs have been done, customer service is non existent

Delivery? What delivery? The can’t give you a delivery time or date until the day prior… then they can’t give you a time frame so you have to be available at their whim. When I asked multiple times to schedule out to a date and time where I could coordinate someone to be at the house, they refused to do it. I’ve had to initiate every call, their call center people don’t leave notes or update the files so we then get scheduled for times we said we couldn’t make. I ordered my $ 4k leather couch set on July 17^th and it’s now Aug 26^th… if I ever get the furniture I’ll be sure to let you know how we like it. At this point I’m thinking I can cancel and go get it at RC Willey faster.

My girlfriend and I recently purchased an entertainment center, couch, and new bed frame from Mor. All of the Mor reps we worked with were crisp, professional, and friendly. The main guy we worked with is named Sully. He was very helpful and successfully assisted us in finding some awesome furniture for our new place that was high quality and not a budget buster. He also helped us get some great financing options. We came back a few days later and the entertainment center we had purchased had dropped in price by $ 100. We mentioned that to him and he was able to adjust the price of our purchase because of the fact that it had dropped in price and it had only been 2 days or so. That attention to detail without any pushback or hassle was very appreciated. After all, it would have been super lame to have a piece of furniture you had purchased (that hadn’t even been delivered yet) go down in price $ 100 two days later and have a merchant not work with you on that. Some merchants act like that and treat their customers like that. Not these guys from what we’ve seen (and we’ve been in the store two or three times now).

I enjoyed my furniture shopping, purchasing, and usage experiences with Mor Furniture for several reasons.
1) The sales staff (Jake and Derek in my particular case) are highly organized. They had notes on my purchase ideas that could be brought up by anyone when I showed up, regardless of who was working.
2) The sales staff finds a great balance between being informative and letting you have your space to think about how to furnish your space. They answered all of my questions and let me browse by myself when I wanted.
3) I had an issue with a piece of furniture and Karina, in customer service, helped me resolve the issue quickly and to my satisfaction. Thanks Karina!!!
4) Their free, comfort food treats (cookies, popcorn, and drinks) offered a nice mini break from the day and made me feel more at ease (less like I was shopping and more like I was imagining the future of my home, in relation to how it is furnished).
All in all, I appreciated the business being run at Mor and would recommend them for someone looking to furnish any portion of their home. They have a full range from very affordable to high end, and I liked the options within each price range.

We had a no pressure purchase with the help of Walt who was very unassuming and I highly recommend and who worked with us on everything to give us the best possible price. They had free hot dogs cookies and popcorn which of course curbed our hunger and made us happy shoppers. We got a free $ 80 BBQ set and was in a drawing for a genesis grill. If we sat in the $ 4k massage chair for 5 minutes (beats those mall chair by a mile) we were in the drawing for that too. The only thing I didn’t like was when they mistakenly overcharged us $ 100 (and we bought a Versailles mahogany bedroom set and Bubba sofa, love seat and chair) that they were unable to immediately credit us the money. We have to wait 10 days. Otherwise everything about Mor Furniture was great! We just received our bedroom set and it’s beautiful. The dresser had some flaw on it we did not want to keep and they will return with a new one on Monday. We will see how the delivery of the couch set Monday goes also. Thanks Walt!

I am impressed with there sales team and there low pressure sales approach. I am a tough man to please, just ask my wife, and cut no slack when it comes to holding someone to their word. As much as I would like to find a flaw in the sales process, in this case I can not!!! Dan, our salesman, was pleasant to talk to, easy work with, and managed to meet all promises made. Such as you ask, he stated he was simply there to answer questions and would not pressure sale us… check! When he ask if we wanted to move forward and we told him we were going to go home and think about it, he said cool. He suggested hassle free financing… check, he promised we would have everything within two weeks… check, he promised we would love the collection we purchased (as he also has the same set up)…double check. The furniture is awesome we received it on time and they had it waiting when we stopped by to pick it up. All in all, I will definitely be back the next time I am looking for furniture.

We had a great experience our first-​time at Mor Furniture, thanks to Derek Riedlinger. Derek was friendly, knowledgeable, helpful, and guided us to make the right decision on a mattress (decided on Sherwood Grand Estates memory foam) and sofa sectional. We took advantage of awesome deferred financing until 2020… yes, 2020!
And, my kids were kept happy and entertained while we shopped with free popcorn, cookies, and soda.
Can’t wait to get back to Mor and keep furnishing our new home in Boise.

Great furniture and great financing. I bought all my furniture there. I spent nearly 10k. I bought the step down from the Tempurpedic. The salesman said «If you do not like it for ANY reason, we have a no hassle return within 30 days.» I called and told them that with the frame, boxspring and mattress that it sat way too high off the ground. He told me that issue was not covered under the return policy. Some of the salesman will tell you anything to get a sale. He lied to my face, and the managers did nothing when I complained. Good furniture+Good Finance+Bad Service always = F

Dan is the man! Very pleasant experience at this furniture store. Greeted immediately upon entering, asked if we needed any help and taken to exactly what we were looking for. Provided us with lots of information about the Mor company, their warranty, how pricing works, etc. I loved how he would leave us alone for awhile, come back to check in and then leave again. I never felt like he was hovering or pressuring us to make a decision.
The purchase process was fairly easy and straight forward. Wish we would have qualified for the special financing offer, but that was no fault of theirs. Wells Fargo deals with this area, which has never been one of my favorite banks. He did take the time to call and directly talk to the bank, in case the computer generated response was not correct.
Furniture is currently on order, expected to arrive in 2 weeks. I will be sure to provide an update if there are any hiccups with this process.
Overall selection in the store was average. I was happy with the option they had, but did feel alternative options were limited. I also felt like there could have been more fabric color choices. But again, I don’t feel like I compromised.
Pricing was very fair. And they do have a guarantee that their price is matching to competitors, if you find is somewhere else cheaper they will match the difference by double. So no need to shop around for a better price.
Top it off with free cookies, popcorn and refreshments. .. what else could you ask for!

I really enjoyed getting my furniture here. The store had lots of selections and the price was good. Very helpful staff if you need them
They delivered my bedroom furniture right away. The delivery guys were very cautious not to scratch my narrow door way.

These guys are pretty good. We really love the no pressure shopping experience. They haven’t had what we’re looking for every time but we always give them a shot. If you look hard enough, you can always find a good deal.

Ask for Odell Williams, he is retired Boise State Football Player. Great guy, very helpful. Took care of all our needs. 0 APR financing closed the deal.
The Call Center can be a pain but get the salesman direct number.

I hated my experience with Mor Furniture! I went in to purchase a bed frame, and the salesman told me that the furniture would be arriving within 5 days. When 5 days was up, I called to see if the bed frame was in stock. They told me they «accidentally» put the following month in the computer and assured me that the bed frame would be in within 2 weeks. Twelve days past and I received a call from someone outside of the Boise store, who told me that I would be receiving my bed frame on July 3^rd, which was actually three additional weeks on top of the additional two weeks. There were no apologies… the lady I spoke with said that she would be calling me back to discuss the matter, but she never did call me back. I called the regional manager who said that the best he could do is give me free delivery (I didn’t even need delivery because I live 5 miles away and I’m capable of bringing it home myself). I asked for my money back and the store manager said that it would be 15 to 20 business days (approximately one month) before the corporate office would mail me a check. I had to call the regional manager, who tried to expedite the process by making it two weeks instead of a month. I’m still waiting for my money. MOR FURNITURE, YOU SUCK!!!

I went to Mor to buy a Tempur-​Pedic mattress because they have no interest financing until January 2015. I had done some online research so I knew what the prices were but I wanted to test them out. When I got to the store a saleman, Travis, was busy but still did his best to help me out. He was very knowledgable and didn’t just try to sell me whatever he thought I would buy, he wanted to make sure I got what I really wanted. I was a little nervous about buying a mattress but he assured me that it was really one of the best. He was right, I love it!

I went looking for furniture for my new house and I did not see anything suitable, unless your house is the size of city hall you wont find anything here that will fit into a normal size house, all the furniture is huge.