Panda Express

Slooooooooooooooow service.
The girl at the register, who speaks very little English, has a very difficult time operating the register. As a result, food piles up on the serve line until it actually gets cold. The manager/​shift leader just keeps making more plates until everything comes to a halt. Only then does he attempt to help her. As soon as he turns to go prepare another order, she gets stuck again.
Ordered the fiery chicken. It is advertised as white meat, but it’s thigh meat like they use in all their choices. It was chewy, oily, and lacked the «fire». Black bean chicken as my second choice. Same chewy chicken swimming in oil.
The fried rice was cold by the time I sat down, as it got behind one too many customers stuck at the register with the girl who couldn’t figure things out.
A very disappointing lunch stop.

Twice I have been here and the service terrible. The customer service seems to be non-​existent. The «manager». Did not smile once and was super rude. It felt more like I was being rushed through than being helped. I was charged improperly and also did not receive any cookies, napkins, or cutlery. Terrible experiences.

Rarely do I do a review for a fast food joint, but this place is where I need to make a few points. I get there and it was the dinner rush. There were about 10 of us in line when I got there and it kept getting longer. Now, from what I understand, one of the girls were new, which is fine I’m not going to complain about her because we all have to learn. However, the test of the staff on the line weren’t much help and just stood there watching her sink. The line did not move for a good 10 minutes because the lady had 5 orders and instead of helping the new girl with getting the orders through the line quicker, they stood there giggling and waiting for the tray to make it to their section.
There has to be a more efficient way to get the food through faster.
Also, when I ordered large order of orange chicken, the girl got a large box and filled it just barely more than half the box. When I got to the register, the girl noticed it seemed light and went and filled it up for me. She gets extra kudos from me for that.
Now, yes I understand it was very busy, however, that is when efficiency should come into play to turn table faster and get more customers in and out with more smiles and less walk aways and complaints.

I generally visit the Panda Express (PE) in downtown Boise. I had been bargain hunting at the Goodwill nearby with my friend Sarah, and we decided Panda Express would be good for lunch. Glory be! After the small PE downtown, things are nice– but given more space, the PE on Overland is wonderful. The steam tables are bigger and it just seems to present a more vibrant feast for the eyes. The staff made us feel welcome and offered samples of anything we’d like to try. This was on a Saturday, around 11am. We had plans to visit another friend to watch movies, so we got lunch to go for all three of us. I was especially please with how well our order was packaged. I don’t usually have the time to sit down and eat when I visit Panda Express (the one downtown is so small, and sitting outside is an exercise in noise from Front Street) but I would really like to go back and sit down inside this Overland location.

Closest Panda Express location to my house and by far the worst when it comes to customer service! I’ve been to this location multiple times but last night was the last time.
The food line was absolute chaos. None of the employees had a clue as to what was going on. Some were filling orders and the cashier was on another planet. The couple ahead of me had some sort of coupon for a free entrée and the cashier acted like they were trying to take money out of her personal pocket with their coupon. Needless to say, the couple ahead of me DID NOT get their free entrée because the cashier did not allow it.
I believe the cashier’s name was Jordyan or something to that affect. If you see this person working, run to the hills… it’s the most reasonable option. Because of Jordyan, I will never visit this location again. Guess I will have to visit the Milwaukee Ave location for sub-​par Chinese food from now on…

Terrible service. Had a receipt with the free entrée and they wouldn’t let me use it cause I had already paid for my food. I do that at every panda I’ve ever been to with no problem. I even bought two plates today and still they said they couldn’t give me my free one. Real snotty girl at the till too. Never going to this location again and I recommend you don’t either

I’ve been to several different Panda Express locations, but this location specifically is by far the best one in terms of food quality. Honestly, it’s because there is such a big difference between locations that I chose to right this review. I didn’t want this place getting a bad rap just for being guilty by association.
I would definitely recommend this place if you like this type of food.

Great food, super happy folks working there. Lobby and eating area is just right, does get a bit crowded at lunch and dinner rushes.

I don’t know why I keep going back to this place. I never seem to feel good after eating here. I only go here to have «Chinese» food when I am in a hurry.
The items seems to change every time I go here, but still keeping the staples. That should tell you something. I am somehow addicted to Beijing beef. The bad thing about some of their items is they are caked with sauce.
The service is ok, they are just tying to get you through the line quickly.
The cleanliness of the place can be worse than the food sometimes. For example, today I was eating in and some of the tables needed to be cleared. I sat at one of the few clean tables. Soon more customers came. The table next to me was filthy, and it had droppings of whole orange chicken plus chow mien on the floor below. A staff member comes over to clear the table and sweep below the table. This was all good except they purposely swept around the orange chicken pieces and intentionally left them there to be tenderized by someone’s foot.
I am considering not going here anymore.

This is my favorite Panda Express. They have a little gal in there named Bei that runs the register. She has amazing customer service. I love Beijing Beef and you won’t get burned rice or old food here. If they think it might be looking like what you’re asking for has been sitting around for awhile, then they will ask you if you want to wait for fresh stuff.

The best panda in the valley. I have never had bad food at this one.