Sun Valley Express

We had similar experience as Karen G. Flight was delayed, thus making it impossible for a family member to catch connecting flight into Boise. Last shuttle left at 3:30 pm to Sun Valley. Family member wouldn’t make it in until after 6 pm. Next day shuttles were full, so we cancelled trip for family member and requested a refund from Sun Valley Express. We were given credit that has to used in one year. Unfortunately, we go to Sun Valley about every five years. This company is unethical in their business practices. Like earlier review, they can tell me they don’t want to do business with me. However, I will spread the word about their lack of understanding and failure to be reasonable for ordinary people. Avoid them at all costs.

Watch out for these folks. They charge $ 69 each way per person to get from Boise to Sun Valley and they will not refund your money even if your airline schedule changes. I made reservations with this company for late January 2015 in September. My United flight was scheduled to arrive at 3:04 pm and the bus leaves at 3:30 pm. It was impossible for me to arrive any earlier from where I live on the East Coast. Wouldn’t you know it, a week after I make all reservations, United notifies me that the flight will now arrive at 3:50. I notify Sun Valley Express and this unethical company will keep my $ 138 dollars. I understand that they may not want to refund money if a customer changes their mind, but this was beyond my control.
This is my first trip to Sun Valley and if I ever return, this experience will color my memories. I doubt if I’ll be able to return within a year to use that bus ticket but any future trips I’ll arrange for a one-​way car rental for about $ 30. I know I can count on the car rental companies unlike Sun Valley Express, a company that puts its own considerations ahead of its customers.
Here is an update. Once I informed the company of my Unilocal review here is their reply. I will note that their website is clear that no refunds will be made and unused tickets can be used up to a year after purchase. It seems however that based on their reply to me they may allow a customer to redeem their ticket after a year passes. Will it be available to me after two years? Three? There is no guarantee of this. In addition, watch out… If you complain on social media they will refuse to serve you … After they have met their original obligation, of course.
Here is their reply:
Hi Karen,
It’s a shame that you did not write this accurately and truthfully with full facts. I have noted this in your account.
As stated before, you tickets are available for your future use. We honor our agreements.
Other than the use of those paid tickets, we will refuse to do business with you in the future.