Tune Tech Downtown

I unfortunately had no one to warn me about this place so I am writing this review in order to help others and give my honest opinion of my experience here. I had to have my 2003 Jeep Liberty towed here after my jeep began smoking on my way to school during finals week of all times. AAA towed my car to that location because it was listed on my AAA account, if I would have known what I know now I would never have brought my vehicle into this place. After waiting for hours to hear from them I got a call and they told me that I needed my water pump replaced I asked them how they came to that conclusion because no one even called to ask me about what happened or what was going on with my jeep. The man on the phone told me that this was simple to diagnose. I asked him how much it was going to be he stated it would be 334.51 to be exact. I was suprised by this as we all know a water pump is not that expensive even with labor. Later that day I went to pick up my vehicle and asked him about the replacement and if he noticed anything else wrong with my car he stated that he did it see any other problems. I left and drove directly home and parked my car. The next morning I left to head out to my second final of the week and my engine light came on as soon as I left my house. My jeep was shaking as I was trying to accelerate and it was very scary to drive. I immediately called tune tech and let them know they said it could have been from changing the water pump and getting water on the spark plugs amongst other areas of my engine. I was frustrated hearing this because when you pay $ 180 for labor you expect things to be done properly and with care. The guy on the phone told me to bring it back in and they would look at it. Later on that day I came by to pick up my jeep and they said that there was just water and coolant that might have caused the spark plugs to miss fire when wet. They assured me that they cleaned up the area and recommended that I get my spark plugs replaced. I told them that I would rather have someone give me a second opinion. As I was pulling out of the driveway of the shop my engine light came on and my car begin to shake and the drive was very choppy… AGAIN! I was so livid that I didn’t call them I immediately called another shop and the man was so nice when I explained to him my terrible experience with tune tech he offered to look at my car for free! After getting a second opinion he said that my spark plugs did have a lot of water/​coolant that was spilled on them and they would need to be replaced. I was frustrated because I understand if my spark plugs are too worn and need to be replaced but if the added carelessness of the people at tune tech conributed to me having to replace them makes me so mad. I WILL NEVER EVER EVER GO TO DOWNTOWN TUNE TECH AGAIN. When I tried to ask questions they dismissed them or gave me a generic explanation or none at all. I felt like after I left there I had more problems to fix with my jeep. On my initial receipt there is a note that says «test drove. No other concerns found.» Yeah right! When I turned my car on both times my engine light was on and it begin sputtering. TUNE TECH IS CARELESS, UNHELPFUL, AND DOES NOT COMPLETE WORK EFFICIENTY. When all was said and done I felt used from this place maybe because I am a woman I can’t say for sure but I genuinely felt overcharged and taken advantage of.
I never take the time to write a Unilocal review but this was necessary. I want to warn anyone I can about this establishment. DO NOT TAKE YOUR VEHICLE HERE THEY WILL NOT TAKE CARE OF IT. Do yourself a favor and learn from my mistake.
Overall my cost was
Water pump: 127.51
LABOR: $ 180
Total:346.15
Time and energy wasted during finals week: priceless
As for Unilocal please make an option to give no stars.
Sincerely,
Just a person trying to help

Took my VW Vanagon in, thinking I just needed a battery and wanted AC Delco. Turned out it was my alternator, fine. I’d left instructions on a power switch needed to start it, and sliding door instructions. Went to grab a soda, came back to find a kid struggling with the door and not knowing how to start it. They did not communicate this to him. Left the van overnight. Alternator came in and did not work, had to wait an entire extra day, fine. Alternator installed, brought it home and had a «feeling» I should just look at the engine. My air intake grill I’d just purchased was gone, and the new timing gauge piece I’d just bought was laying loose in the engine compartment! This is $ 50 of parts not coming home with me! Spent another 40 minutes of my Saturday waiting for them to find my part and reinstall. I’d asked if they could tweak my timing while they’re in there for the inconvenience. This manager rolled his eyes at me and said no, and actually shook his head as he headed out to the shop. If you want to lose parts and feel like a stupid inconvenience, go there. I will not be back, ever.

I have been taking cars here for years… and they always treat me right, and are kind, courteous, respectful, clean, and quick to get to the bottom of issues, with a more than fair price. Waiting area is always clean, too

Three friends and I were on a cross country road trip and realized about an hour outside of Boise that the air conditioning wasn’t working properly (not a good thing when traveling in the middle of the summer). We went to the local toyota dealership and they told us it’d be about $ 200 just to charge the AC and they couldn’t guarantee that would even fix our problem (it might’ve been a leak). Long story short, a guy there named Troy diagnosed our problem relatively quickly, and he didn’t charge us for the labor to replace the part. Still ended up costing around $ 134 with the charge and the new cabin air filter, but it was very kind of him to not charge me to install it. Would highly recommend these guys, especially Troy. Without him, we’d either be out $ 200+ or we’d be roasting in our car!

I happen to work across the street from this shop, and had need of some mechanical help the other day. Despite warnings from coworkers who told me they were ‘way too expensive’ I babied our Ford Focus across the street so they could take a look. From my first chat with Shawn by phone, to Scott running up the block to bring me my car when they were done (their lot is small and the sometimes don’t have room and park cars on teh street) I have to say it was a good experience. I’m not certain if $ 134 (plus tax) to replace the coolant pipe at the top of the radiator (which was cracked and dumped coolant all over the parking lot when I got to work that morning) is too much. but I DO know that going there was easier than having the car towed all the way out to Lithia Ford. PLUS they had it done before the end of the day.
I’m still not sure I’d use them for any major repair work, but they were a Godsend for me the other day.