We used this company to clean carpets in our newly purchased home. The carpet was not in bad shape to begin with, but I am allergic to cats and wanted the dander cleaned out as much as possible. The carpet was off-white throughout the whole house, and it needed some work on the edges where the vacuum wasnt able to reach the dust. Well $ 800+ later, there was still LOTS of cat hair around the edges near the baseboard, and still the dark dust marks throughout the entire house. I took my handheld Bissell cleaner and in 10 minutes made a huge improvement on the dust stains. So disappointed in this service. They couldn’t even vacuum adequately so I wouldn’t trust their cleaning job.
Bruce T.
Rating des Ortes: 5 Aurora, IL
With so many of these places out there it was a bit confusing trying to pick a company to go with. Weekly add flyers always had coupons from companies saying«$ 35 whole house air duct cleaning!» But then when I call, right away the upsells start coming. Not to mention the horribly negative reviews I find on Unilocal and the BBB. Decided to go w/All Natural for a couple of reasons, 1st off my initial phone call gave me a sense of EXACTLY what I’d be paying.(count # of openings and multiply by x) 2nd, John on the phone didn’t make me feel rushed at all and he answered all my questions. 3rd, positive reviews I found online made me feel like All Natural was worth a shot. And now that it’s over I can honestly say I’m super happy with how it turned out. John showed up to my home on time, was very neat and professional and what I liked the most was before any work was done he walked the whole house, counted the vents, and told me upfront what the charge would be. It was very straightforward and no nonsense which is exactly what I want from a company that comes into my home. Whole process took about 2 ½ hours and I can honestly say John worked very hard. Vents look really great. All the dog hair, dust, everything is totally gone(I took a pic down some ducts with my iPhone and they are spotless) The machine they use spins and sucks at the same time and I think it did really well. One last thing also. When John was doing my dryer exhaust vent outside he let me know he smelled a faint gas smell by my meter. Had Nicor out the same day and sure enough a faulty valve needed to be fixed. Really appreciate him letting me know that. All in all what I thought would be a stressful situation turned out to be a really great one. Would highly recommend All Natural. Their honest up-front pricing and their great customer service really stands out. Just try calling a few other companies and you’ll see what I’m talking about…