Performance Bicycle

Great service and the bike mechanic is first class. Totally recommended.

I have been to this location quite a few times and only within the last year or so have I had any complaints.
There are always two different sides to a bike shop. There is the sales side and the mechanical service shop side. I have always been happy with the sales side of this store because I am always greeted and the answers to the questions that I have are always on point. I am usually guided in the direction of buying more than I need but I understand that they are a sales staff and that is what they do. If I were too rate the sales staff alone they would have a solid 4.5.
The downside to this store, and the reason why I would rather drive to other stores that aren’t don’t the street from me, is the mechanic shop. I have used them on three different occasions and each of them being frustrating. I do understand that it’s my fault for coming back after the first time but some lessons take longer to learn. On one occasion I waited over two days for my gears to be adjusted. I wasn’t too irritated at this because I can see that shops can get busy. What irritated me is that when the bike was ready I never received a call. I called back later and they let me know that it had been sitting there good to go. What irritated me even further was that the gears were only semi-​adjusted. It’s as if they fixed half of the issue and called it quits. I can have these adjustments done for free at Performance seeing that I bought the bike here but I have learned that paying someone else is worth it.
My second experience was when I was looking for new seals for my front fork and the employee at the mechanic shop was asking me what kind of decal I was looking for. I thanked him for his time and left because if they have an employee who doesn’t know the difference between a seal and a decal logo working back there I don’t want them working on my stuff.

outstanding service! u can always go in and look around and or ask for advice on bike parts etc. your friendly neighborhood store!

Every time I enter the store, I am greeted by very knowledgable employees willing to help and give expert advice on anything bicycle. I have purchased a bike from them and had multiple bikes worked on by the mechanics. Oustanding service everytime and will continue to use this shop as my primary bicycle shop.

this place was so lame!!! i had gone all the way down to this location from the sorrento valley to know that i couldnt purchase the bike that i actually wanted that was in this store. the fact the bike i wanted was already built and happened to only be a only a «store display» because it has been ridden a few times around the lot and had very minor scratches. and was going back to the manufacture afterwards. not did only our guy who had helped me, happens to be the slowest guy who took my whole entire experience over an hour to just get my «test bike» ready to ride plus trying to get the total of what the bike is! i tried to buy the bike that was already ready up and ready to go since the other one needed to be built. the fact that i have been looking for this bike for some time now and did not want to continuously drive all over SD back and fourth from store to store. tried to bargain the guy to take my business but he mentioned that i had to speak with the manager the next day. EFF THAT. I dont have time to shop around thinking about a purchase. i suppose you guys didnt want my business or money!
NOTE TO THE EMPLOYEE (Tall-​skinny-​Slow ass motherf*!@-er)
TAKE THE MSRP x .08 (TAX) = TOTAL (BASIC MATH)
or learn how to use the register properly. DOESNT TAKE 10 mins to ring up the TOTAL.
the guy took FOREVER trying to scan a tag and trying to get a total and couldnt even do that. i left out the door distraught from wasting my entire time being here.
if you get help from the store idiot, please walk yourself to another employee or manager who is alot more knowledgeable to better assist you.

I highly recommend this shop to anyone! Very professional staff and excellent customer service. Tiffany (manager) and her staff Jason, Roger (mechanic) to name a few are always ready to answer any question and provide any assistance when you need it!

As soon as I walked in the store I was greeted by Tiffany. Having my mind set on purchasing a helmet, and not knowing the difference between the plethora of brands and models, Tiffany greatly assisted me on narrowing down my choice. With her vast knowledge on the different helmets, I felt confidence with my purchase, thanks to Tiffany. She also helped me select the proper nutrition and recommended that I try different ones so I can find the one that works.
Compared to other Performance Bikes stores in San Diego, this store was the cleanest, the most organized and had the friendliest staff. I will continue to frequent this store for my biking needs. Thank you again, Tiffany, and keep up the great customer service!

I stopped coming here after having a bad experience back in 2010, but after revisiting it this year, It is now my go to bike store for my bicycle needs. Tiffany, the manager there is very helpful. At the time I was looking to upgrade my old road bike. She was patient and she showed me options, and I ended up completely buying a new bike. I could say that it was one of my best decision yet. I love my new bike and have no remorse when thinking about it. I now come here on a monthly bases for my biking needs and the whole staff always greets me with a smile and is available to help out whenever they can. It tends to get busy there at times, but the staff still finds there way around to check up on me. This is now my go to bike store!

My husband and I got our bikes from the point Loma store but we rode the trail the next day and my husband’s bike broke. we purchased the membership and insurance. Since we were only a mile away from this store we figured we would walk there and we would get the same customer service we did from the other store and some help. We were wrong, now I am sitting here waiting for my husband as he grabs our truck from the park to pick me up because they would not help unless we paid. That does not make sense, we bought a $ 700 bike from the same company and the insurance and we still have to pay? We are going back to the other store, these people must think we are some chumps if we are going to pay again. HA.

Staff was very tentative and helpful. Even though it was very busy, they still acknowledged if I was doing okay. Tiffany was very cool, she’s friendly and helpful by answering all the questions I had about the different road bikes. Although I didn’t walk out with one today, I’ll definitely be back once I’m ready. The guys behind the register were great too! Natan and Andrew checked me out and they made me feel like I was one of them. They also invited me to the group rides they have on Saturday mornings. Who knows, once I get my new bike, I’ll be checking them out!

The customer service here is great. i didn’t buy anything but I was with someone who was interested in a bike. He was very … picky and had so many questions and he wasn’t buying the bike himself and the guy who was helping us was very patient.
If I ever decide to buy a bike… I’ll come here… I doubt it will be anytime soon, but it was a good experience.

These guys are top notch, the staff is very friendly, knowledgeable and genuinely want to help make you a better cyclist! If this review was about the staff only it would be ten stars, seriously. I gave Performance 4 star as the selection on hand is a little light, I wish they had more accessories in stock but truth be told these guys will go out of there way to get you anything you need. Keep up the great work.

One of the worst bike shops I have been to in years. I only buy there when they have the deals going, other then that. I stay away from the place. They need to hire more Knowledgeable people, and then teach them customer service. One of the employees was cleaning his motorcycle chain in front of the store. My dogs know more about cycling then some of the employees. Quit trying to sell me some club membership. give it to me and then I will come back to buy stuff. Just a all around bad experience there.
I would would work there but my time, knowledge, experience is worth more then 8 $ per hour.

Wow this just happened. We went in looking for specific tires. The guy said he’d help us after he fixed this other customers bike. We were the only ones in the store! 20 min later my wife comes in says let’s go and we left. The guy spinning the tires never looked up after the initial greeting. Totally ignored us. We will stick to ordering stuff online. At least there you get better customer service
Stephen
September 29 232 PM

I came here for a chain tool. One of the guys there, Jason was quick to offer assistance. He helped me pick one and rung me up real quick. I was back home working on my bike in no time. Thanks for the quick and helpful service!

Last several visits have been really awesome! From the «on the spot» adjustments by Roger to the very helpful staff. Kudos to Tiffany for taking the time to explain possible options for a new dérailleur for my bike. Victor took his time to help me with my bike chain and was very helpful with the current sale that was going on at the time (loaded up on Gu and Cliff bar’s!). The last visit at Performance was especially memorable, as Jason, the sales guy, was able to help me locate a pair of Ergo Air Pro 2 road bike shoes for a good friend of mine. Between the excellent sales and great staff, they will continue to keep my future business!

Terrible shop. I’ll try to keep it brief.
1. Employees ignored customers. Felt it was more important to discuss when they were going to see the new Godzilla movie.
2. Employees didn’t greet or speak to me until I had two inner tubes in my hand, at which point an employee told me if I bought a third tube I’d get a fourth tube for free. I didn’t want four tubes. I thanked him for his suggestion but pointed out that I was out riding and couldn’t carry four tubes. His response? «Your loss!» I’m not making this up.
3. Employees showed frustration when I asked them where they stocked CO2 cartridges that weren’t packaged with pumps. (Stocking tip: put the cartridges next to all of the other inflation supplies.)
4. Employees got pissed when I asked if I could use a shop pump to take care of the tube change I was about to do. They said «bike shops don’t do that. You’ll have to buy a pump.»
Note: I’ve worked in (and managed) bike shops for years. Every single bike shop does that. Well, except for one, apparently.
5. While I was changing my inner tube a roadie from my group came out of the shop, very angry. He had just paid Performance about $ 250 to tune up his road bike and replace his outer chainring. Now it wasn’t shifting at all and they said he’d have to wait about an hour before they could do anything about it, and that they’d probably have to replace his front dérailleur. I’m not sure how this assessment was made without looking at the bike. Magic? I offered my help. Within two minutes (tension adjustment, limit screw adjustment) he was good to go. He’s still pissed at Performance.
The gyst: the employees at this location seem to lack bike industry knowledge, customer service skills, and are generally oblivious and rude.
Go to a real shop. Preferably one that’s not affiliated with large, disinterested corporate leadership. You’ll get better service and you’ll be happy you did.

Jose is super helpful. He really spent his time with me picking out the shoes that were right for my cycling class. He even helped re-​set my cleats until they were perfect. Highly recommended.
Plus, they have a good return policy, so if you don’t like them, you can exchange till you get the perfect thing for your needs. Thanks!

I usually go to Performance Bikes for my cycling basics. I’ll get my nutrition here whenever it’s on sale. Sometimes I feel the staff aren’t very knowledgable.
One time I passed by to get a few Honey Stinger Waffles for an upcoming ride. I noticed the shelf had an empty box. I asked the guy who was at the register and he just looked at me like I was an alien. He had no idea what I was talking about. He asked another guy and that guy didn’t know. I finally had enough and just left the store. I went to REI instead to get my waffles.
There have been are many times I need to just get one thing. A few occasions I’ll go to the register to pay for my items and there will be no one there. I’ll look in the back and they always say «I’ll get someone right away.» During those times it’s always a 5 – 10 minute wait.
I don’t know why I keep coming back but it’s a convenient location by my house.

Roger, in the the bike repair, is the mechanic I trust with all our family & friend’s bikes. My tri friend recommended him and we always ask how busy he is and respect the time restraints they have and leave it when we know he can give us the undivided attention. I think you need to be clear about setting that expectation right off the bat so you get the soup to nuts service.
We go back again, and again, and again.