Plateau Property Management

I referred a good friend of mine to Plateau when they were moving and looking to rent out their house. Jackie with Plateau was extremely helpful and made my friends transition extremely easy! If you are looking for someone to truly work for your best interest, Plateau is the property management company for you! Highly recommend!

Sharing a private message Jackie sent to me in response to my Unilocal review. Jackie knows that her statements are contrived which is likely the reason she did not put her answer on the Unilocal public forum. Her message says, «The fact that you put me personally in a dangerous position should be enough to end this relationship. All your documents and data were provided to you in a timely manner to end our management agreement.» What dangerous position? I have privately and publicly welcomed her to elaborate, explain and/​or substantiate this claim; but she refuses. Why would someone make such a bold claim, yet refuse to provide any details whatsoever? Moreover, even in her private message, she does not address a single complaint posed in my review. This deflection, distortion and lack of transparency is her classic style of communication.
Buyers Beware (property owners and tenants alike). Do not place your trust in this person/​company. You will regret your decision. She consistently fails to take any responsibility whatsoever for her own errors in judgment. She is a poor communicator, placing blame for her unprofessional comments, decisions and actions on any convenient target while completely and utterly refusing to address the facts.

They come highly recommended by me. I appreciate the fact that the respond quickly to the tenants needs.

It took this business 6 days to respond to a 1 star review — if that doesn’t indicate the lack of responsiveness I don’t know what does.
Jackie H. (the owner of this business) sent me the private message below in response to my review.
«Shannon,
We assume you are speaking for your mother. Since you did not negotiate nor participate in the monthly management of the property, I do not see the point of your complaint. You would not have known that your mother did not respond expeditiously to our request for more information.
Further, we provided the exit package to the new property manager in a very timely manner. Because the new management company has not recorded receipt does not mean we did not provide them all necessary data.
In closing, as indicative of the entire term of management, there was no request for resolution prior to a complaint being activated.»
«There was no request for resolution prior to a complaint being activated»?? What does that even mean? A client has to request that their deposit be returned in a timely manner once the contract is terminated? Also, I don’t buy that it takes 3 weeks from the time a rent payment is received to be processed through the bank.
There is nothing in her reply regarding an apology or assertion that she cares about the level of service her clients receive.
Random legal contract language, defensiveness, and excuses do not encourage repeat customers OR positive word of mouth. I’m just sayin…