Quality Control

I don’t know why there are unsatisfactory reviews of this company. They have been doing our pest control for eight years now and we have never had a problem. Their technician, Kevin, has done our termite inspection on a timely basis every year. He also took care of our mouse problem a few years ago, eliminated a yellow jacket nest in the attic a couple of years ago and has treated our home for carpenter ants a couple of years. One year after his treatment for the carpenter ants we still had a problem with them about a month later. Kevin came out and retreated the house successfully at no charge.
Maybe they had some problems with other technicians. With Kevin doing our work, I have been very satisfied.

This company bills for termite inspections annually and then doesn’t do the inspection in a timely manner.
Our first bad experience with them was a few years ago… bill sent in May, promptly paid and they didn’t come until APRIL — 11 months later — and only when prompted.
This year (2015), got the bill in April. Paid it. No inspection. Called at the beginning of July and was told by the very nice woman that we were still covered and told me the tech would call me the next day. No call. It’s now September 2015. I called again, was again told by the very nice lady that we were covered no matter when they came and she’d have the tech call.
I told her they’ve had my money for 5 months and they owe customers timely service. She said she’d get someone out next week, but could I call back if no one contacts me? I said no. My next contact would be through the BBB.
I also said that next year, I’ll pay the bill when the inspection is done and was told then my coverage might lapse. So they have the use of my funds for 5 months (or 11 months in our previous experience) and that’s ok, but, going forward, I don’t want to pay you until the service is given, based on your proven lack of prompt scheduling, and that will effect my coverage? What is wrong with this picture?
We are stuck with these incompetents because that’s who our builder chose, but you don’t have to be.

Our experience with this company was neither «quality» or «controlling“in dealing with our pest problem for my 84 year old mother’s home.
She hired them to take care of a small snake problem that was occurring in her basement. After more than a year of $ 40 a month we still had the snakes coming into the house and they charged us extra to deal with the snakes. They contained to send us bills even though our contract was over.
The customer «service» was quite rude and condescending.
I would not recommend this company either for it’s ability to deal with pests effectively or for their skills in communicating their service agreements with contracted