Ark-La-Tex Towing & Recovery

Either this company moved to E Texas St, or they have two locations. Either way, the phone number is the same as what we used in dealing with the people on E Texas, and that is who the review is for.
This company is terrible. My husband had an accident, and thought the towing insurance that we pay would cover the towing fee. He was then told that in order to get payment from the insurance, the vehicle could not be towed to the house, but had to be towed to the facility. He could not reach the adjuster until later in the afternoon, so trusted the guy who towed the vehicle. Come to find out, the insurance company doesn’t cover towing unless the car breaks down – accidents don’t count even if the vehicle isn’t driveable. After hearing this we went to get the vehicle from the facility, expecting to pay what the driver had told my husband the out of pocket towing expense would have been had we chosen not to use the insurance. Anyhow, my husband had been told what the fee was to have it towed, but the technician failed to inform him of all the hidden fees of having it towed to their facility. This information should have been disclosed from the beginning so that a more informed decision could have been made, but instead we had to find out the hard way, and paid $ 60 more than anticipated – all for an accident that was not my husband’s fault.
Aside from the deception we felt in dealing with this company, we found the lady in the office to be incredibly rude. She was very good at treating us as if we were criminals for having a motorcycle towed after someone cut my husband off with no time or space to react. I don’t appreciate being treated like a criminal, especially when still trying to recover from be a victim, in something that could have taken the life of a family member.
We were also disgusted by the cleanliness of the small box of a room – no bigger than an outhouse – you have to stand in while you wait for this lady to do her job as slowly has humanly possible. There were spiderwebs and dead bugs everywhere, and the floor was littered with trash. To make matters worse, it was nearing 100 degrees the day we were there, and there is no AC in this little area. It was hotter in that room than it was in my car after it had sat in the sun for the 30 min or better that it took us to get out of there.
We’ve never had anything towed, so I don’t know if I could say their prices are good, but sometimes money is worth spending for good, honest customer service. Therefore, we will never bring our business here again.