Andrew Square Auto Glass

This is BY FAR the worst automotive repair shop you could take your car to. My car needed a simple window replacement and these guys not only took all day to repair it, but I’m pretty sure the mechanic was drunk or high. After picking it up, I realized that they misaligned the window causing a whistling sound. They agreed to «fix it» the next day, but apparently decided to take a crow bar to align the window, which in turn didn’t address the issue AND caused further damage to my car
Avoid this place at all costs!!! These guys are scammers.

If I could give zero stars — I would. I called the business to ask if I could bring my car by for an insurance inspection at 4:45. I was told he closed at 5 but he would do it. I asked how long it takes and he said about 15 mins. If I arrived for 4:45 he could still make his 5PM closing time. I arrived at 4:46 to find the establishment closed down and locked for the day. He clearly shut down early to avoid my inspection. Extremely poor business practices as I had to rush to get to the inspection place. He has no morals when it comes to his business practice and completely wasted my time.

HORRIBLE!
the guys here are rude and don’t know what they are doing. STAY AWAY!

Similar experience to Chris M. Took my car in for a simple windshield crack. When I returned they had broken off the roof plate above the passenger door. I don’t even know how they did it — but it was broken in two. $ 500 to fix it, and I had to chase them for months to get the cash. Two years later, my windshield started to leak, and there is rust around the edge. Apparently they scored the paint and failed to fix it, so I’m now faced with a leaking car, and another $ 800 of repairs — all from an original (I thought simple) cracked windshield.
Do yourself a massive favor — don’t waste your time or money with these cowboys.

I went to andrew square glass to replace the windshield on an Escape 10′. during the replacement they somehow broke my rear view mirror. without telling me, they tried to replace this mirror with a cheap knockoff mirror without the voice activation system and pass this off as if nothing happened. Fortunately I checked the voice activation system upon picking up the car to realize that this feature was not working. Upon bringing this up they put up a fight but ultimately said they would fix it. I had to return the next day and this time they tried to fix my original mirror, but the voice activation was still not working and the mirror looked like someone had taken a hammer to it. again, they said this was the best they could do so I had to argue with the owner until he agreed to fix. They ultimately fixed it to my satisfaction but it required 3 separate trips to the office and 4 days without my car. They offered me no discount on the service for all this trouble.
I felt this business was very deceptive and combative, which is probably the worst thing I could write for a service oriented business. Do yourself a favor and spend the couple extra bucks and go with a legitimate window replacement provider.

This is one of those businesses that gives the best service around. Someone broke into my car on a Friday night which means I needed it fixed on a Saturday. My insurance company recommended I go through Safelite because they have a contract with them but they weren’t taking appointments until Monday. Hell no was I going to wait 2 days to get my window fixed. So I called a few auto places in the area. Andrew Square Auto Glass was the only place that was willing to help. They drove to Methuen that morning right away to get the right glass for my car. I dropped it off at 9 am and they had it fixed by 12. Superior service. One of the most honest and friendly people around.

So a month later my friendly neighborhood vagrants broke into my car a second time. I knew exactly who to call. And with a nor’easter coming the next day, I really wanted it done quickly. Bob took me in that afternoon, and within a few hours my car was back to having 4 side windows!

GREAT service! Brought my car in with a cracked windshield. They took care of calling my insurance company and getting my approvals and paperwork in order. I didn’t have to do a thing except sign! Picked up my car the next morning and it looked like new.

I came home one day last summer to find my windshield cracked on the driver’s side due to still-​unknown circumstances. I had to leave on a trip the next day, and needed a replacement fast. After calling my insurance company to file a claim, I went to Andrew Square Auto Glass since it’s right down the street from my apartment and I had heard good things. I dropped my car off and within a few hours, my windshield was replaced and my insurance claim taken care of. Over a year later, my windshield is still intact, but if anything happened to it again, I would go back to these guys in a heartbeat!

My car window got smashed in (along with a million others in the city of Boston). Having been jerked around by a few too many auto mechanics who think a pretty girl can’t have a head on her shoulders too, I was leary of this place, but after my insurance fell through and a trip to Quincy wasn’t in the cards, I reluctantly decided to try it since I was one of my lingering options. They first told me they couldn’t do anything to my car until monday morning (it was sat. afternoon when I went in there) but they’d keep it for me in the garrage so nothing more gets taken from it. Super nice. Then, they told me they’d have it done for me by 9 am Monday. Needing it for work, I was paranoid about it not actually getting done. I placed an 8 am call to see if they’d have it, and playing up my suspisions they told me it wouldn’t be finished until 11 am. Automatically I freak out explaining I need my car for work, and that had I known this was going to take so long I would have made other arrangements. The guy says «okay, no problem, we’ll do it now.» And voila! 30 minutes later it was finito. Cost me $ 225 for a Ford Escape Passenger side door window. I’m not sure if that’s good or bad, but I had to get it fixed, and if you do too, this is the place to go. (Just make sure you’re clear on when you need your car back.) Two thumbs up.

Bob and his team at Andrew’s Auto Glass had the windshield on our 2008 Ford Escape replaced and ready to go in under an hour!