Beth Israel Deaconess Medical Center

This hospital changed my life! Thank you so much to Dr. Lee and your amazing staff. I had a procedure done almost a year ago. Words can not describe my improved quality of life!!!

Three days, multiple tests and procedures for heart problems. The treatment I received from all personnel, from every small interaction, was the best I’ve received from just about any human being in my life – caring, friendly, truly seeming to be concerned and interested in your well-​being, comfort. A display of what social skills mean – beyond mere excellence. It’s causing me to revise my sense of how well people can be trained to treat others well.

i spent 13 days there. it ie the worst hospital in boston. and, i have lots to prove. if you like to be turtured and treated as a second class citizen, treated like they are doing you a huge favor by you being there. i am willing to share every thing with every body who contacts me. do your self a favor stay away. if i had a chance i would have left.
they simply suck”” sorry””

The billing her is unbelievably incompetent. Instead of a single bill form BIDMC for the services I received during surgery, I received 3 different BIDMC bills. 2 of them had the same amount, so I went on the BIDMC patient portal and payed it online. a month later I got a bill for that amount again and I ignored it because I had payed it. A month later I got a collection notice. It turns out the second bill form BIDMC was for the physician. If you can’t centralize your billing, please make sure that separate bills for separate service have separate bills with different colors and names. Because I went on the patient portal and paid my bill which showed I owed nothing else to BIDMC, I assumed I owed nothing else. I know this is not a problem exclusive to BIDMC, but I have had streamlined billing experiences at other local hospitals. This should be unacceptable.

The operator has very bad attitude. Don’t know why she yelled at me. Never seen so bad staff in a hospital before. Shows no respect to patient at all.

Completely irresponsible and no call backs about changing an appointment booked months in advance! How is this responsible?! You would think at a hospital when you change a patients appointment you would at least have the decency to call the patient and let them know and not let the patient call the day before the appointment for surgery to see what time they should come in only for them to find out that it’s been changed and they have to wait another month for the surgery! This is completely irresponsible and unprofessional!

When a colleague cut her finger open, I drove her here to get some stitches. Everyone we interacted with was friendly and very funny. She was immediately brought to a triage cube and then brought to a room. She was checked in, the nurse cleaned her wound, then we waited over an hour for stitches. Doctor was very kind and took great care of her. We agree it was the most fun you could have in an ER, and we laughed through a painful situation.
My only disappointments were the triage cubicles which are very public and the amount of time it took to get the stitches put in — the ER was very quiet but the doctor treating her kept having to leave to take care of other things.

My regular gastroenterologist from Emerson Hospital referred me to a gastroenterologist here for a repeat endoscopy plus additional tests that she was unable to perform at her hospital. While the gastroenterologist and anesthesiologist I saw were both great, my overall impression of the hospital is that it was very disorganized and dirty compared to my experiences at Emerson, and that the nurses and support staff all seemed to be under great stress. In all fairness, I have probably been a little spoiled by my experiences at Emerson (from the private rooms, to the nurses providing patients with fuzzy socks and warm blankets straight from the dryer, etc. — truly awesome). At Beth Israel, I felt a bit like cattle being herded. But itchy sheets, communal rooms and long wait times aside, my biggest complaint is that I was never given pre-​op instructions by phone or mail. I finally called a few days before my procedure to ask for them, and at that time, I was given incorrect information (told I could follow a liquid diet on the morning of my endoscopy). The woman I spoke with later called me back to correct herself, but had she not, or had I missed that call, that could have been disastrous. Similarly, post-​op, no one mentioned that I should not eat anything until the next morning. I didn’t know until I read it in my post-​op print-​out on the car ride to a restaurant for my long-​awaited first meal in almost 24 hours. I had never had those instructions after my previous endoscopies at Emerson, and almost burst into tears in shock. Then I called the hospital back to confirm if that was truly the case, and no one could find my post-​op instructions in the computer or answer my question based on their own medical knowledge. So, I erred on the side of caution and went to bed hungry, uneasy and uncertain. I would definitely go to Emerson instead if you have the choice!

I have been to Beth Israel two times and both times I felt like the doctors were looking down to me. My nurses were not willing to work with my payment plan and were condescending to me, sorry that I am a college student. I emotionally felt terrible because of what they were doing to me but no one cared. Everyone was critical and rude.

Needed a brief trip to the ER during the school year and they took excellent care of me. I was seen quickly and all of the nurses and doctors were wonderful. All of the nurses had a great sense of humor which I really appreciated!

Dermatology Dept. was an awful experience. Made an appt. 2
months ago to have skin tags removed then waited over an hour to be seen.
The doctor confirmed I had skin tags that need to be removed BUT I was told
«we only do that at our Chestnut Hill office.»
Why wasn’t I told that 2 months ago or in the office today before waiting an hour.
Seems like a scam to get 2 appts. out of one.
Never again!!! And they couldn’t care LESS !!

This is for the dermatology department. The doctor came I my room 35 minutes late. I had a few skin tags removed, when we were finished I went to ask the doctor a question, Her exact reply was ask her and she pointed to the medical assistant I am really busy. I am writing this as I am on the train on the way home. My band aid on my arm already fell off and it is still bleeding.

delivered my daughter here in 2013. The doctors were amazing! I really enjoyed everything. However, the billing department has brought so much stress to my life. They had the wrong information about my insurance, and now two years later still fail to correct their mistakes after trying to correct them multiple times. Instead of billing me directly they sent all of my bills to collections, so the first time I heard of all my bills was from a collections company. The aesthestia billing department has been the worst! They received wrong information from the hospital telling me lies about billing my insurance (my insurance STILL hasn’t received a bill from them) and after proving them wrong the manager Tracy Blake still put the blame on me. So unless you want me to be harassed for the next couple of years by collections companies DO NOT GO TO THIS HOSPITAL

One doesn’t plan to write a Unilocal review of the emergency room and associated medicine at a hospital. But then again, one doesn’t plan to NEED to go to the ER either. But I did, and I’m so glad that the ambulance took me to BIDMC! Like others, I was treated with care and respect, kindness and extreme competence. The nursing staff is exceptional — but so are the doctors.
One particular «shout out» goes to Drs. Christopher Rowley and Elana Rosenthal of Infectious Disease. They came by on a Sunday (!) and spent time understanding some complications in my case that we thought were caused by Chagas disease. This isn’t something that very many doctors know anything about — yet. But Drs. Rowley and Rosenthal not only knew all about it, they were thorough and nice to boot.
I ended up staying in the hospital for several days while they checked everything out so I had ample time to sample their food — which was excellent — and to get to know their nurses — who are some of the best I’ve met. They also kept me in a sort of step-​down unit associated with the ER but cheaper than more traditional rooms. They didn’t check me quite as much, but that was fine for me because I wasn’t all that ill. They also moved me to a large room and put an extra bed in it so my husband could stay with me.
SO if you do happen to be in the Brookline area, and (God forbid!) need a hospital, you can’t go wrong with BIDMC!

Ok, so apparently the key is to try to get a doctor not on the first floor (which is tough because no matter whom you choose online they switch you to someone else when you call for an appointment). Doc no. 2 was on the 6^th floor: completely different experience. Reception was lovely, they knew I was coming, had me fill out appropriate forms (vs. no forms on the first visit), seen on time, doctor was very thorough, it was easy to access labs and xray. Turns out I need joint surgery, so I cancelled the odd neurology referral from the first visit that hadn’t made a bit of sense.
And for follow-​up appointments they flood you with mailed information that would have been really handy to have for initial visits, even telling you that the secret real address is 98 Binney St, not 330 Brookline Ave.
So why not more stars? Because the first impression was so bad. If I had been able to change plans I would have, instantly.

Adriano C. Just went above and beyond to help me get my dizzy a– into an appointment despite the fact that I showed up on THE WRONG DAY.
He was nice when I showed up on time, rather than the mandated 20 minutes early.
He was nice while he called several other places to see if anyone could take me.
And he was nice while he explained that the other for folks ahead if me were still on task.

I came to this hospital because I had a very rare twin pregnancy. Something so rare, there was not much research on it. The entire staff at the MFM center was AMAZING! The nurses, the doctors, even the receptionists. One nurse in particular Carol Anne doesn’t know the Impact she made just by simply caring. I simply can not pin point one DR because they were all amazing, but Dr Brett Young eased my anxiety and assured me I was in the best of hands. The anesthesiologists were AMAZING. I was an emotional wreck, and they really made me comfortable. Not only that but they took pictures of memories I may not have had if it weren’t for them. The staff in labor and delivery were over accommodating. I had an entire room to myself to recover. All my family and friends were able to spend time with us. They provided coffee, and snacks. My only complaint is I was not able to stay with my son as long as they had originally had said. But it was time. The nicu… another amazing experience. A nurse named Carol actually nick named my surviving son JJ. It was really tough to say goodbye to her. It’s almost impossible not to think of all of them almost everyday. It’s been 10 months and I still remember them all. Highly recommended. Thank you all!

Went for the first time today. Great experience. Have been seeing different doctors for years with no success. May finally get some answers soon. Excited.
Very professional atmosphere. Great medical staff. Impressed with everything.
They even have a Starbucks on the first floor. Can’t get better than that.

My mom came in for an ultrasound and booked an interrupter months in advance. She asked me to accompany her and her translator ended up helping another patient. I dont mind him helping another patient in need but he totally just ditched my mother, very unprofessional.
The blonde tech performing the ultrasound was just as bad. She was not friendly nor helpful. Not coming back.

This review is for the OB/​GYN. The front staff in the Shapiro Building are very nice and funny. But avoid Nurse Practitioner Eisling (name could be spelled wrong) especially if you’re plus sized. All she’ll talk about is your weight even though that is obviously not the reason why you’re there. I told the nurse assistant that I really didn’t care for her because of a bad experience with her when she was at Dimock. I guess she told Eisling and so when she came into the room she confronted me, very unprofessional. I told her that I didn’t appreciate how she used to harp on me about my size (size 22). She immediately said that I must have her confused with someone else, that I was mistaken… she just went on and on. Woman, I know who was staring at my whoo-​haa for a year so stop. I love BI but I will not be returning to OBGYN if I have to be seen by her.