Citizens Bank

Oh excuse me all mighty and powerful C-​bank! Tried to get a small fee waived from my account of over fifty thousand dollars. Tried numerous times with customer service to get this done. Many calls… different answers all the time. Finally told one rep… I have had it… closing account on Monday morning. She said ok… is there anything else I can help you with? Did exactly that… and they said they would waive fee. Too late. Went to T D. They were quite happy to get my deposit… and have been wonderful to deal with. Citizens is the pits.

Quite possibly the worst bank ever! Watch your 6 with this bank…

I took a $ 3900 check from a Citizens Bank customer. When I tried to cash it, they wanted a $ 9 fee, my fingerprints, and wouldn’t give me the cash for 24 hours! When I complained to the manager I was told to adhere to the bank’s policy or cash the check somewhere else. IT WAS DRAWN ON THEIR BANK! Why should I have to pay a fee or cash it somewhere else. This is a horrible bank! NEVER take a check from a Citizens Bank customer.

It’s not fair that a business as bad as this gets to be ranked on the same scale as real businesses. This is the worst possible bank. They don’t take responsibility when they mess things up (like losing a 35,000 deposit) and it’s the definition of an anonymous corporate entity. You get a new person on the phone every time, and they’re constantly sending you letters telling you about how they are changing their policies, such as the outrageous 3.00 foreign ATM charge they levy on top of whatever the actual machine charged you. Get the hell away from this bank.
I just switched to Cambridge Savings Bank, where all your ATMs, foreign or non are free, they actually refund the 1.75 and 2.00 charges on gas station machines. And they have a 3.25% interest checking account, which adds up to like 800 bucks a year. And the branch manager sent us a hand written thank you card for choosing their bank.

They lowered my credit line DRASTICALLY and jacked up my 12% apr to 19% because of ONE bad thing on my credit report (that has since been removed and in no way had any association to them whatsoever –it’s called universal defaulting) and today, after seeing my now sterling credit report, they declined me for a lowered rate/​increased credit line– with no explanation as to why!
I just went online and went with Bank of America– F*** you citizens!
They never once said oh we appreciate your loyalty, business, whatever– the customer service stinks!
I hate this bank with an unbridled passion, each and every branch. Yours and mine!
edit– they lowered my apr recently by like a point and even called me incessantly to let me in on the ‘great’ news. whooo. not

$ 3.00 to get cash out of their ATMs if you aren’t a big enough sucker to be one of their account holders. It makes the ridiculous $ 2.00 everyone else charges look reasonable in comparison. Way to be the biggest corporate asshole bank on the block! Congrats!
So, suck it, Citizen’s. I’ll walk another block (or two or three) to not have to use your shitty ATM.

This bank, not this branch, has crossed the line. I’ve been a customer for 8+ years with accounts in good standing and I’ve got to say that I am 99% sure that I will have my accounts closed out within a week. The problem is that they have gone from a people happy customer service oriented organization to a ‘how can we make more money off these working class non elite account holders?’ type of bank. I had a payroll cycle that was delayed a day and during x-​mas shopping (as meager as my purchases were) i managed to pass 8 0r 9 transactions through on my debit card that overdrew my account. sure, technically this is my fault but this happens all the time (and i gather from NPR that all banks are cracking down on the overnight float loans) and they used to let you move money in the morning, call your branch manager — and they would waive the overdraft fee before it hit. well, my branch closed and nobody in the «quote» new branch knows or gives a rats ass about me. SO i got whacked with a MERRY XMAS overdraft fee of $ 300 and change which re-​overdrew my account — see where this is going?
Citizens Bank, Not Your Typical Scrooge