David Yurman

After being a customer for years I was treated horrible when I returned a piece of jewelry my husband purchased for me.
My husband had bought numerous pieces at this location for the last 10 years. I have never returned any until he purchased a duplicate piece. I went I’m with the item, receipt, everything! My husband was traveling so I went in by myself.
It was if I was a second class citizen treated awful I swear they wanted to finger print me! I will never purchase again !!
David Yurman treat your long time customers with respect! Way to loose customers especially the wives!!!

Unfortunately, my experience hasn’t been great. I had asked for two items to be brought in. Apparently, they arrived, but no follow up whatsoever. This has happened on three other occasions. Really disappointing.

I have purchased several pieces from this store and also had a repair of my ring done here (stone fell out). Every time, the staff are fantastic and the customer service is phenomenal. I most recently was in on Friday and purchased a ring and a bracelet. When I got home I noticed a slight scuff on the bracelet and wrote the salesperson Josh and email. Not only did he order a new one and is having mine replaced, but since I live a good distance outside the city, he arranged shipment. Fantastic service! I will keep purchasing from here over and over. Love it.

I love David Yurman jewelry. It is unique and distinct. I have several pieces and want to get a ring. I was impressed with Carla T the store manager. She was easy to talk with and helped me make my decision. I will definitely recommend this store to others.

Having purchased a man’s bracelet here a few years ago, and followed it up with more purchases in another Yurman store, we happily revisited this store. We were not disappointed. We would never be accused of looking like high end shoppers, but we were treated extremely well. The products are excellent, and the staff was superb and very attentive. We don’t often come to Boston, but would certainly come back here. Knowledgeable and attentive staff seem to be a Yurman trademark.

customer service was sub par and the ring i was looking at was actually damaged and i was then told they only stock 1 of each item in the store… interesting. and i asked if i could get a discount since it’s damaged and got a quick no… nevertheless i purchased it from another store who got my business.

let me start by saying that i love david yurman jewelry. i have a few gorgeous pieces, and love to browse the current inventory.
a few weeks ago, my fiancé and i went into the copley location, as we were interested in purchasing a piece we had seen online. after waiting for over 10 minutes to be acknowledged, we finally were told that we should wait until the next clerk was available. finally, the associate came over and began to help us. we had our eye on one particular piece, and when she pulled my size from the back it was clearly dirty and discolored — and the clean display piece was right there to compare! when i mentioned this, she completely denied it and told me that i wasn’t looking at it properly.
despite this experience, i still love the jewelry, but will not be going to the copley location.

The customer service in this boutique is surprisingly good. I bought a pair of cufflinks to give to my fiancé on our wedding day. I procrastinated a bit, whoops, so I ordered a pair online at first. They arrived damaged. While the online customer assistance gave me a hard time about exchanging a product in the store — they wanted me to send the product back and pay for shipping again, etc. — I went to the store on the off-​chance I could do an even exchange and not have to repay for shipping.
Luckily for me, Deanna was a breeze to work with! She was friendly, helpful, and not pushy at all. I ended up exchanging the cufflinks for a pristine pair, and I couldn’t be happier.
Not that I wouldn’t go back even if the service was poor (I love me some Yurman), but this just seals the deal.
(This experience, which could’ve been an annoying last-​minute wedding glitch, almost makes up for my horrific experience at Odessa Shoe Repair, which ruined my wedding shoes.
)

My husband bought a ring with a mother of pearl stone here about a year ago. David Yurman boasts free cleaning of their products and actually recommends it to cleaning it yourself. I brought my ring here and asked to have it cleaned, and it came back to me wet and possibly dirtier than before. If a store claims the only way to have their jewelry cleaned is to have it done there, then it should at least be better than I could do at home with a Q-​tip and cold water.
Additionally, while we waited, the salesperson was rude, snobby, and pushy. She said things like «David Yurman DOESN’T go on sale.»
All in all, no thanks. Not only will we not go back to this David Yurman, we probably won’t buy anything else here.

Dizzy, ditzy staff!
I’ve been to about a half dozen Yurman shops so I’m familiar with the staff.
Dropped a ring off to have a repair done. They were to replace the stone. They lost it. A few weeks later, I get a call saying «we found it, if you want the stone replaced it’ll be *insert amount*». When I tell them, not only myself but someone else has already been over this and ok’d it, they act like it’s the first time they heard of it. Keep notes, people!
A girl called me a couple times to help me with the issue and her accent was so thick I couldn’t understand a word she said. Seeing she’s calling from the Boston shop and I said «I’m so sorry but I can’t understand the question or what you said, with your accent» you would think they’d hand the phone to someone more local, that I can understand. And yes, I know she was based in Boston. I spoke of her in the shop and the girl I spoke with said «oh I know her, she’s right in back».
A month after the «ok, do the repair», I found myself in Boston again and decided to stop in. I spoke with the girl working, who said «what is the piece of jewelry», I told here and she quoted me a price in the thousands. I’m thinking «wow for a repair that’s steep». I ask when can I expect it back and she says «well, we have to get it from another store». Confused I ask «they do the repairs in a store». Her «oh you sent it out?» «you don’t want to buy the ring?». DUH! I told her the backstory from the beginning. and then I had to retell it.
Eventually I got my ring back and the replacement stone was beautiful. It shouldn’t have taken 5 months, many phone calls, and much confusion on both ends, though.
Staff is indeed friendly, but not exactly with it.
Side note at Angel M. I wear about ⁴⁄₅ pieces at a time and I’ve yet to get called out for being «tacky». I also don’t feel it has a dungeon atmosphere. It’s a little darker than other Yurman shops but the lighting puts the focus on the jewelry and makes it easier to focus on just that vs the surroundings.

The people in this store are just wonderful.
I was never a huge Yurmanite, as I know many people are, but I found myself inheriting a significant amount of David Yurman jewelry.
The staff in this store were very helpful in helping me identify what exactly I had, and sizing (and later repairing) some of the pieces. No pretention, no pushiness, just genuine friendliness. And I never purchased anything. (Not that $ 40 for a repaired clasp, or $ 60 for a re-​sizing is something to sniff at).
Also, timing for sizing/​repairs have been much faster than quoted (probably to give them a bit of wiggle room). Most recently, they told me 12 weeks for a repair. .. my necklace came back in a week.
Now, having spent a lot of time in this store, I’m a huge fan of some of the newer pieces — such as the larger gemstoned rings. Serious bling. If they only allowed trades.

I really like this store. I think the simple displays are easy to navigate and I enjoy the unique pieces. I am not a gaudy type of girl nor do I subscribe to bigger is better. I want jewelry that you cannot find in every store and that is simplistically beautiful and unique.
The saleswoman that helped us the last time was pleasant but real. She didn’t judge us and picked out pieces based on my likes/​dislikes. We found a sapphire and sterling silver ring that was exactly what I didn’t know I wanted. We are purchasing it and I am going to wear it for my wedding as my «something blue».
I did think that the prices are a bit higher than expected but I am willing to pay.

the jewelry here is too modern for any time period. wearing more than one piece at a time would be government issued code red: tacky.
the staff was decently available, they neither pushed hard, nor did they give you enough, granted we were looking for tasteful.
the dungeon atmosphere along with our store ladies fiery blues quickly drove us out unintentionally. both men and women in the store seemed satiated with extreme jewelry, im sure you could disarm an explosive with all the edges and over kill intricacies of the pieces,
NO THANKS

This is store is very dark and almost dreary. They’ve slightly moved away from the typical gray carpet, gray felt, and low lighting jewelery store look (think Tiffany’s), but not by much. It’s very blah and does no justice to the juicy jewel tones Yurman uses.