Elizabeth Grady

I went here yesterday w a gift certificate I received at Christmas. I had an hour massage with Jocelyn. The location was easy to find on Newbury-​2^nd floor. Not as posh as other Newbury spas, but the prices are much more reasonable. the massage was great. Jocelyn listened to me when I told her the areas I’d like her to focus on, and she used just the right amount of pressure.
To my surprise, they were running a 25% off services and gift card purchase special, for the month of January. I wish I had known this when I booked, or when they called to confirm my appointment a few days earlier, because I would’ve booked a longer massage and/​or a facial.
Thinking about it now, I should’ve purchased a gift card to use for another visit *face palm*.
I will return here for another massage and possibly a facial.
Note-​they only except MasterCard or Visa. Not sure if tip is cash only. I always bring cash to tip, just in case.

I came in for a facial on a Sunday for the first time, and I already can’t wait to go back. I wasn’t sure what to expect, based on some mixed reviews, but overall I loved the whole experience. I had Keisha, who was really friendly and answered any questions before we got started. The room was very comfortable and the bed was heated, which felt SO nice. After I got myself situated, Keisha came back in and got started. I will say — she talked a liiiittle too much at the start about her friends and boyfriend, etc, and I was hoping that it wouldn’t last the whole time. Very sweet woman, but I came to relax! The banter did cease, and the procedure continued. I was nearly falling asleep once she started working her magic on my face and massaging my neck and shoulders, listening to the calm music; but alas, time for the extraction. Even though I was dreading this part, it actually felt good. Once that was done, she performed some «high frequency» thing, which scared me because it sounded like a quiet tattoo needle, but she just went over my face with it and explained that it would clean out the pores that were just opened so that no bacteria would breed. Cool! Once that was done, she applied a mask, gave me another awesome shoulder and upper back massage, and let me sit for a while in the room alone. When she came back to take the mask off, I was hoping that there would be more to come, but that was the end. I could have laid there all day. Something that I REALLY appreciated was that she did not try to sell me a million upgrades to the signature facial that I came in for. She offered one, however, for $ 12, and I did take it. Another spa I went to in the past tried adding on all of these extra potions for a substantial increase, and I did not like that. At the end, I even bought myself a gift certificate to go back for another facial because of a 25% off deal they are having through the whole month of January. Can’t wait for the next treatment!

I have been a customer here for several years and I keep coming back because Deirdre A. is amazing. Very skilled, efficient, accommodating, and always puts me at ease. She’s my go to for facials, waxing, and microdermabrasion. I moved but still come into the city to see her. If you’re in the area and in need of beautifying you should definitely go see her!
If Deirdre is booked (as she often is) I would recommend seeing Nicole. Also provides excellent customer service with expertise!

I remembered that I purchased a brow and Micro Elite* facial package at Elizabeth Grady years ago and decided to put some found money to work. I had the good fortune to be booked with Deirdre A. on both occasions. Her brow shaping prowess was exceptional, quick and painless. Two days later I booked the the Micro Elite*. I had a terrific experience all around. Having had a very crummy day, I was looking forward to the pampering and was not disappointed. Deirdre A. was on point, friendly, helpful (she lended me her phone charger) and long on mad facial skills. She will also make you laugh, a lot, but not when you are in the all important relax mode. Best of all, I feel like I had a superlative facial, baby butt cheeks and all. Kudos Deirdre A. and thank you for making my skin glow and my day better.
*

not a very good spray tan at all. look about as white when I walked in and when I get a spray tan, everyone compliments how well they look on me. She was very nice though

Nicole is the a Lash Extension ARTIST, hands down the best in the city. She is such cool, funny, and talented gal, I love my appointments with her. I get countless complements on the natural looking & luscious lashes she does. And she does them so quickly, yet they are perfect every time. She cares to make sure that you’re 100% happy with how they come out and will make the time to tweak them for you if needed, which I never do. I know she’s also an amazing makeup artist and esthetician, so when I can splurge on those services I’ll be going to her. As of now, I’m happy to just blow all my money on her amazing lashes — totally worth it :)

New front desk manager (s) are not professional. I miss Stephanie! I may start looking into other establishments for my waxing and facials as the customer service here is going downhill. The front desk «manager» and an esthetician were actually talking about me as though I weren’t sitting there! To top it off the wrong service was booked for me which is inexcusable to me seeing as though I made it a few hours ago! I’ve been a faithful customer to this Elizabeth Grady even through the relocation, but it’s time to move on!

I’ve been going to this Elizabeth Grady now for a couple years and have tried a few aestheticians but Anna is my favorite!
She really seems to know what she’s talking about, she’s thorough, and she really takes the time to look at and talk about your skin before starting the facial.
She also doesn’t try to push the Elizabeth Grady products on you — this is huge for me because I hate feeling like I’m getting sold to during a service.

I’ve been coming in here for a long time, and use all of their skincare products. Over the years, I’ve tried many products, some of which were great, and some of which I do not like. In one of my visits for a facial, one of the friendlier staff suggested a product that I had already tried, and did not like. I told her as much, and she said that I should bring the product (along with 1 other) back into the store, and they would give me a credit towards products that I did like.
I brought those two products into the store a week ago, and the manager and front desk staff treated me as if I were trying to get away with something. They did this in front of their clientele. They exclaimed ‘You bought these over a year ago!”, when pulling up my purchase history, implying that I should know the cutoff for their return policy, and obviously it was too long.
Overall, I was made to feel ashamed, by employees there, for doing what one of the other employees suggested I do.
Bad form.

I have been coming here since they were at 111. I loved Jordan, but now I am seeing Jocelyn and she is a true professional. Stephanie always helps book appointments with class and precision. Perfect place to get your skin back to balance.

Went here as I purchased a TravelZoo voucher for 2 facials. Overall, disappointing experience.
Positives: Professional staff, easy to get an appointment, quiet and calm atmosphere, reasonable prices compared to other Boston spas, comfortable chairs, clean
Negatives:
Both times the facial was 10 minutes less than allotted time (50 vs. 60 min)
No water in rooms so estheticians have to leave room 1−2x per facial to get new, hot water — strange
When they apply mask they leave you in the room for at least 5 minutes — this is the time they should be massaging, similar to other spas/​Aveda
Overall I liked the spa, but very disappointed that I was jipped time. If you have a new customer, you should give them the allotted time and treat them VERY well, as they’d be more likely to return.

Just don’t really understand facials. I had a gift certificate, and came in for a Marine facial. Aesthetician was very sweet and gentle, and as relaxing experiences go, it was right up there. In terms of effect on one’s complexion? Not so much. Enjoyed the hour completely, but for the price– ill figure out another way to relax!

My boyfriend bought me a gift certificate for Valentine’s Day that I just got to use a couple of days ago. I had the Harvest Pumpkin facial, and it was great.
Katie was a wonderful aesthetician — informative, kind, and very funny. While she wanted to learn more about my skincare routine, which products I used and so forth, she did not try to make me purchase unnecessary items bearing the EG brand. In the end, she suggested a serum to help my skin as it gets drier with the change in weather. It’s been the best addition to my skincare routine. Dryness = gone.
The receptionist was professional and friendly, and overall, I can definitely give EG a positive rating.

I come here to get facials from Jordan, she does a good job and is friendly and personable. My skin looks lovely afterward. They usually run deals on RueLaLa or Gilt City so might be worth checking for a deal before you pay list price!

I went in for a facial about 2 months ago and honestly had the best experience. The aesthetician Nicole made me feel comfortable immediately, and most importantly cleared up my adult acne! I’ve tried for years and nothing has worked… she listened to my skin issues, did a thorough analysis of my skin, and then recommended (not pushy at all) some products. I couldn’t be happier!
I then went back with my friend and we made appointments for brazilian waxing, and we BOTH left happy! I had Nicole again, and my friend had Deirdre — -they did a great job. I’ve been to a lot of spas for different services and never written a review until now. It makes such a difference when the aestheticians are not only knowledgable, but friendly and welcoming. I highly recommend these ladies.

I have found my new favorite masseuse: Emily! I have had a lot of massages (even at Elizabeth Grady) and she is by far, the best masseuse I have ever had. She does a great job of getting out the knots in my back without leaving me cringing in pain during the massage. She also works so quickly and efficiently, that even with extensive time spent on my back and shoulders; she is still able to the full body massage within the one hour time slot. Highly recommend her to others!

Came here on the Sunday before the big Boston Marathon. I guess they had another 5k event going on so Newbury and Boylston was limited in parking. I had to park it all the way at the Boston Common garage and cut over, which was not too bad of a walk. I made it just in time for my appointment, they started a few minutes late but did still give me the full hour unlike Massage Envy (where the masseuse was late and took away my time!)
I actually wished I remember the girls name now that I had a session with. I had a 60 minute deep tissue massage. And being the active person that I am, I was super sore in desperate need of this. She covered everything and got all the knots out in the exact places I needed.
I would recommend this place to others for a deep tissue massage, it is a bit expensive — but I was given a gift certificate to come to this place.

When it comes to rating my experience at Elizabeth Grady, I’d have to give the place two separate ratings: one for customer service, and one for quality of the service. The first receives high marks, and the second… not so high.
I’ve been to Elizabeth Grady twice for a facial, and both times I saw the same aesthetician for a Clear Complexion Facial.
My aesthetician is SUPER sweet, very nice and talks to you when you want to talk, and gets it when you don’t. She was very accommodating to my mini requests (I might have to take a call, please try not to wipe off my eye makeup, I don’t like it this warm, etc.) and I very much LOVE her. She was very determined to get rid of the cystic outbreaks I had along my jawline, and she did such a damn good job of prying those guys out that both of us cheered when she was successful… and I’m happy to say those have diminished in size and pain since then.
However, both times I have come home and found pimples/​red marks in places where they SHOULDN’T be. I rarely break out on my forehead, and I guess she tried to extract something from there… and I’ve had a cystic pimple in that spot since then. This upsets me because, a) I scar very easily, and I’ve had several huge scars since my facials here, and b) an extraction should not lead to a cystic pimple… maybe a regular pimple but not a cystic one, because that means nothing is getting out. Furthermore, I’ve noticed that I had lots of places where there should have been extractions but weren’t…which is upsetting.
My aesthetician told me that I could come back for several follow up «high frequency» treatments for free, which is definitely nice, so I will go to those… but I am considering somewhere else for my next facial.

I spent $ 150, and I will say, I won’t go back. This was my first time there, I wasn’t impressed. Went for a back massage and facial combo. The technician was nice, and the front desk was nice, but the place seemed like it could use a good scrubbing. The room I had my massage in facial in wasn’t very pleasing to the eye either… bare white walls and a single bulb light… I mean at least attempt to trend it up a little to create a massage environment. The music was nice though.
For being a 2 hour treatment, I didn’t realize 20 of those minutes would be waiting for things to dry. Also, I was on a regular facial table for my massage, so my neck hurt afterwards. Definitely needed a massage table to be laying on my stomach for an hour.
During the facial I didn’t appreciate being asked to try new products for an additional fee… that doesn’t relax me. Also, at the very end, don’t try and push your products on me because you seem to think my skin needs it. Tell me what you have to offer, but don’t tell me what I definitely need. Not a great first impression.

I walked in with a few blackheads and clogged pores.
I walked out with those same blackheads, same clogged pores, in addition to itchy red spots of irritation all over my face.
I opted for the deep pore cleansing facial which sadly didn’t do what it promised. I’m usually extremely hesitant about getting facials due to horrible allergic reactions and breakouts in the past because my skin is extremely sensitive and can’t handle anything remotely abrasive. I only made an appointment because I had a gfitcard from a friend (by the way, I wasn’t even able to use the giftcard because there was a promotion going on for facials so I couldn’t use the giftcard in conjunction with the sale).
I informed the beautician of my skin’s sensitivity and she still proceeded to use an exfoliant on my face, which I knew was bad news because scrubs are too harsh on my skin. She also applied some sort of cream mask that stung a bit, nothing unbearable, but it certainly wasn’t pleasant. By the end of it all, my skin felt raw and itchy.
To their credit, there are few points that the salon and it’s staff does well. First, the space is at least well-​kempt, clean and the staff is organized. In addition, during the facial, they give you a mini shoulder and hand massage, which I greatly appreciated. The beautician was very pleasant and courteous, though she talked quite a bit, which detracted from the relaxation.
Bottom line, sale or no sale, the facial was a complete waste of money as it did nothing for my pores. I think I’d rather spend my money next time on a DIY clay mask and pamper myself at home.