Embassy Suites Boston

After reviewing every place I went to go eat during my Boston visit, I figured it would be helpful to identify my experience with the lodging.
First, I’m not entirely sure if there was a hotel parking lot for anyone that may choose to drive and stay here. I know there is a shuttle that runs pretty regularly to and from the airport that’s only a few minutes away. On the other hand, in the few minutes it took to circle around the few residential streets next to the hotel I didn’t find any directions pointing towards hotel parking. Fortunately I was staying over the weekend and the streets like a block from the hotel had free parking that didn’t require any resident permits.
Just FYI, if you’re visiting Boston from out of state, there is practically zero free street parking in north end regardless of the time or day of the week; every street requires a resident permit. The hotel and airport are a short drive away from north end so it seems parking is a bit more flexible in east Boston.
The hotel location was very close to the busy streets of East Boston. There were plenty of places to eat and visit just a short walk (less than 10 minutes) from the hotel. The subway station and bus stops were also in the Maverick Square area just a few minutes away. It isn’t that far of a subway ride into north end either — just one stop.
When first arriving in the lobby, the receptionist was very friendly and kind enough to crack a few jokes about Boston vs. New York. The following day, the desk was helpful in accommodating a few things that I had requested for the room. Room service was also very polite and helpful.
The room itself is pretty large and overall not that expensive. I had originally planned on booking an Airbnb during my visit but for the price and accommodations it was a lot more worth it to stay here; I’m glad I chose to do so. There’s a small kitchen-​like set up with a sink, fridge, microwave and coffeemaker; a desk and living room arrangement that has a door to separate it from the bedroom and bathroom. The bedroom was spacious and clean as was the bathroom.
The morning before leaving, the hotel has a complimentary breakfast buffet that had eggs, sausage, biscuits, pancakes, cereal, fruit, tea, coffee, juice, and most importantly an omelette station. You can order with the cook on the spot what kind of omelette you’d like and the toppings to go with it.
Altogether, I was happy with my visit to Boston and I’m glad the hotel made the experience all the easier and more comfortable. I would certainly be interested in visiting again as would I recommend this place if you’ve got time to spare and walk around and take in the air.

It has seen better years.
It is old and outdated.
Tourist trap since close to airport they exist, can charge a lot and get away with bad service.
Reception: while checking I thought a robot served me, no emotions, friendliness, nothing.
At checkout the guy did not even make eye contact. Bad bad service.
And the shuttle, do not depend on it and it is not leaving every 10 – 15 minutes as they say…

Nice, comfy place to stay especially if you need proximity to Logan Airport. The hotel operates a 24-​hour shuttle to all terminals that is quick and friendly. There are some very good things here: the rooms are quite spacious (and ours was very quiet, too) and clean, and the staff is pleasant. Our check-​in experience was most agreeable and speedy (we are Hilton members, so the wi-​fi was free). On the other hand — while we appreciate the free hot breakfast buffet, it was hard to find a clean table. And we had the same issue at dinner the night before: the food was pretty good but most of the tables hadn’t been cleaned. That’s a staff issue which ought to be resolved, but in the meantime it’s the reason we can’t give this hotel more than three stars.

I have been coming here on business for over 15 years, sometimes staying for 5 months at a clip. Each time I come now I see something else has changed or not changed. The happy hour is absolutely bargain basement food. They used to have hot bites but now it’s stale chips and salsa. They replaced the fresh brewed coffee with instant coffee liquid machine. That is not coffee!!! So gross. They used to put water popcorn and chocolate in my room, now nothing!!!
Why would they cheap out is beyond me. Nearly 200 a night and this is what you get.

Staff is helpful, useful and kind. Everyone always smiles– the people at the front desk, housekeeping and valets! Valet can be pricy, but it feels like royalty getting taken care of. Rooms are exquisite and the beds are comfy. I’ve stayed here on a few occasions and enjoyed my stay each time. Professionalism is top notch! Their breakfast options is INCREDIBLE! Hats off to the egg chef who makes perfect omelets each time. Can’t wait to come back!

Very nice spacious suites with beautiful bathroom and sitting room. Shuttle to/​from the airport and more importantly to the MBTA station. Very good breakfast included with coffee, juice, omelets, yogurt and fruits … Why spend a fortune to stay on Boston when you can relax here and be in Boston in 20 minutes by T. The true Boston experience is to travel by T, and on nice days walk everywhere soaking in the city, absorbing it’s energy and connecting with its friendly populous. This hotel keeps you comfortable without enticing you to miss the city. Rooms are nice to work on business trips if necessary. Good wireless, plugs near the bed and a nice desk. TV in bedroom and sitting room is extravagant for one, but probably a blessing from God if you bring kids. Enjoy!

Rooms were standard Embassy Suites. The shuttle service however is minimal, for an airport hotel. Advertised is every 15 – 20 minutes, and I waited a half hour. I was told there was only one driver for the hotel, which looks to have fairly large capacity.

I stayed here for two nights (one on business, one personal). The room was nice and fairly spacious for just little ol’ me. It had a living room type area, a bedroom, and a bathroom. The bathroom had two entrances, which was pretty nice.
Front desk was super friendly. One of my co-​workers was a Hilton rewards member and he gave her a code for free WiFi at check-​in. He was nice enough to give the code to me as well, even though I am not a rewards member. They were also able to split my two nights between my corporate credit card and my personal with no troubles. This was definitely much appreciated.
Downside to my room was that I was DIRECTLY outside the elevator. There wasn’t much noise from the elevator itself, but there were a couple of people who stood out there talking on their cell phones in the middle of the night. How nice of you to step out of your room to let your wife sleep, but keep me awake. Not really the hotel’s fault, although if my room had been further down the hall, it wouldn’t have been a problem.
Free breakfast in the mornings, which was nice. Only issue is that most of the empty ones were quite dirty when I tried to find a place to sit. Ended up having to sit on the clean half of a table that had dirty dishes left behind.
Location is VERY close to the airport and a short walk to the T. It was easy to get in and out of downtown on the T and the shuttle to the airport was convenient and quick.
I would stay here again due to the proximity to the airport, but would probably prefer a place closer to downtown.

I am constantly amused by «business travelers» who stay at hotels «all the time» who then cry about prices at the hotel for a room, the food, and the valet parking. This is Boston, A MAJOR and world-​class city and your «expertise» is often no more than sour grapes.
Meanwhile, our tour company stays here every night for weeks on end and generally have an excellent overall experience based on proximity to inbound flights, T stop, and the North End. There are issues every now and then, which is to be expected. They work quickly to solve all the problems I have ever incurred while in-​house.
Today I sighed when the soda machine wouldn’t take my $ 5 bill and Anna, a room attendant who happened to be walking by, said «I’m sorry the machine did not work, let me go downstairs to get you a soda and I will be right back.» She returned in about 3 minutes with 2 cans of soda and apologized again for the inconvenience. This is the kind of employee that will rise up the company ladder to run a property.
Well-​done Anna and thanks for the consistently good stays at your hotel!

Beautiful hotel, very clean, extremely friendly staff. Free breakfast and mocktail hour snacks were way more than expected. Giving this place 4 stars because you are forced to park with the valet and it is $ 40 a night which is totally absurd.

Tired, sad looking furnishings in the room and an overall unkept quality about the room. Really stay here only for the proximity to Kogan but otherwise it serves no purpose. You’d think though that a Hilton family hotel would have some better upkeep.

No coffee after 9 am. You have to take the shuttle service to the airport to get it. I would have thought that they would at least have coffee urns set up or even coffee for sale for travelers who’s delayed planes gets them to the hotel at 1 am. The desk clerk was even rude about it. Room was ok but lamp shade was visibly smeared with something I don’t want to identify.

The worst of all the Embassy Suites I’d ever stayed. The staff was not so friendly. A bit of an argumentive bartender explaining why having a managers reception is not a good idea because of all the tax money being lost by the state. Like I really care. This hotel does not have a managers reception to include free beer, wine or spirits. They obviously don’t know how to get around the Massachusetts law like the other hotels do. They don’t even make up for it with better happy hour food. The prices in their restaurant and lounge are very high as well. The fitness room could be a little better by having equipment that works. This is one hotel where management obviously doesn’t care. I’d stayed here a while ago and stated I would never go back, but unfortunately I was trying to accommodate my colleagues.

The room are clean and very efficient getting to Boston Logan Airport. Nothing special about the breakfast and same repetitive items for the duration of my 4 day stay. The numerous flying insects trying to sabotage my breakfast on various occasions was an annoyance.

It’s 5am EST and I’m sitting in the lobby of Embassy Suites Boston waiting to leave. I was awaken about an hour ago after being bitten multiple times by bed bugs. I’m horrified and I feel like I want to scratch my skin off. I can’t sleep and I’m afraid to take my clothes and luggage back to California. The front desk sent someone immediately to take pictures which seemed odd, unless they’re use to this. The staff seemed very empathetic and didn’t apologize. The manager comes in at 7am, hopefully he will refund my stay and apologize. My company frequents The hilton brand but that may need to change.

Only an update. Still an easy place to deal with but… Seems our wonderful rate was just a lucky break, a promotional rate. Rates are through the roof and availability limited for this January. Our flight leaves so early we can’t partake of free breakfast. It’s less expensive for us to take a limo to and from Logan from PVD.

Clean, spacious, no problems. Bedroom suite, kitchenette, sitting area. Nice marble bathroom. Nice accommodations for inner city and next to Logan Airport.

Review based on 4 day stay on 7^th floor:
Definitely have stayed at nicer Embassy Suites. For the price, does not live up to the name. Would most likely consider another hotel next time in town, or even another chain.
PROS:
+ Close to airport
+ Friendly staff
+ Shuttle
CONS:
— Valet only parking for $ 35/​day
— Smaller than usual Embassy rooms
— Breakfast food items were soggy and not always cooked through. Waffles, omelets, bacon, sausage, potatoes, etc…
— Nothing much around hotel, a few places to eat
— Older/​dated furniture

BED BUGS
Stayed here for one night and got bed bugs like crazy. Seriously so unhygenic and just disgusting.

This Embassy Suites was ok compared to the other ones I stayed in. The good thing about this location is that they do pick up and drop off from the airport. They also do the same for the MBTA Airport station, but airport seems to be their priority. I cannot recall how many times I heard the staffs telling us it is only 5 minutes of walk. Maybe on a sunny day, not when it was 30 degree with ocean breeze blowing at your face.
The room comes with free breakfast and all the other standard things like swimming pool. The breakfast they got was the standard Hilton ones across the US, same cook-​to-​order omelette, eggs, sausages, waffle, etc. Only members with Gold or above in HHonors gets free Wi-​Fi. For some odd reasons, they have strict state alcohol rules (reminds me of Utah), and their manager night event cannot offer free alcohol like other Embassy Suites.
I will probably book this place again if other ones were full. The Boston Convention Center do have bus shuttle to this location.