European Wax Center

This studio is located right in the heart of the South End with ample meter spots out front. Everything is clean and neat and the girls are always extremely professional compared to a few other locations that I’ve frequented. Shauna is THE BEST — I’ve been a client of hers for about a year and she always makes a less than pleasant experience totally tolerable.
I normally buy packages — buy 9 get 3 free and pay in installments which is a nice option, because it is a bit of a financial commitment.
The wax that they use is a hard sticky purple wax that pulls straight off the skin and doesn’t leave a residue. It is so much better than using hot wax and strips, and I haven’t gone anywhere else in over 8 years. Definitely recommend for any body waxing!

I’ve been coming here for over two years now and I still love it. Great wax, friendly staff and my esthetician, Shawna does a great job on my Brazilian waxes; highly recommend her! She is down to earth, friendly and the experience is painless.

Loved European wax center in a DIFFERENT LOCATION. Worst Brazilian wax I have ever gotten in my life and changed my whole view on going back. I used to love this place until I came to this location. Patchy areas everywhere looked like a seven year old did it blindfolded. Waste of even $ 10.

This was my first time getting a wax and my friend recommended this place. I’m glad I listened to her ’cause it’s amazing. The people are friendly, professional and very efficient. I was in and out of here under 15 minutes and got half price because it was my first time. Definitely coming back here when I’m in the neighborhood!

I love this place! Maria is the most caring and gentle person that I have ever had the pleasure of meeting! I will NOT go anywhere else! Temple and Janessa are always smiling at the front and are super helpful! I would recommend this place to everyone! Please, please try them, you will never go anywhere else! Y’all are truly amazing! Thank you for always making me feel so welcome and comfortable!

Had a back wax from Christine. Hands down, the least painful back wax I’ve ever had. She told me she had been doing this for over 10 years and it showed. My skin felt great and I will be back to see her.

Since starting treatments at EWC, I’ve seen three people. Barbara, whom I was sad to see go; Christina, who transferred to Cranston shortly after and I was also sad to see go; and now Shauna, who is amazing! If you’ve been scared to try brazilian, book with Shauna at EWC South End. You’ll be looking forward to your appointments.

Very clean, friendly aestheticians. They use hard wax instead of strips, which makes for a much better experience. Would recommend!

I wish that I wasn’t so stubborn before and had believed my best friend when she said that this place and the wax that they use are amazing. I’ve had really bad experience with hard wax before and I was very hesitant to try it again. The place is very clean, super chic and adorable. I love how professional they are and it almost feels like you are stepping into a doctor’s office.
I had an amazing first time experience with Megan and the hard wax is practically painless to me, considering I generally do strip waxing. I was seriously mind blown. I wish I had known sooner! Needless to say, I will never go back to strip waxing ever again.

Wow. Ana (Anna?) is fantastic. I came to her for a brazilian wax and she was the best person I have EVER had. She literally did the job in about 2 minutes. It was unreal good. Everyone here is so nice; love the check in lady, every single person from Emily to Barbara to Ana have all been the best of the best.
I went to Harvard Sq. back the day for a 80 dollar wax with Tatiana at Sacha Skin Care Salon and this place is amazing. I did 13 waxes with a special for only 300 dollars which is a great deal. which comes out to about 23 dollars per wax.
Love this place. Will never ever go anywhere else!

So I’ve never had anything but great things to say about this place before– I’ve been going there to get my eyebrows waxed for a while and love their wax. Its painless and they always do a great job.
Yesterday I finally took the plunge and went in for a Brazilian wax. It was painful but my waxer Edyanna was okay. She waxed big areas which made it kind of painful but It was my first time so I expected it to hurt.
My annoyance is more about how much hair was left behind. I didn’t realize until I went home that there were numerous patches of hair, especially in areas that I can’t normally see myself. What is the point of a Brazilian if most of the back is essentially left the way it was? There was also a lot of hair remaining on the front along the sides.
I’m fine going through the pain of a wax, but whats the point if I still had to shave the remaining hair to be satisfied with the results? Especially when its 50+ dollars with tip.

I visit Boston about once a year (live in Germany) and when I need a wax, I like to come here because how close it is to my parent’s house. First time was for my armpits and the Lady that did it was quick and efficient. She plucked a few strays that were left behind and I was out of there in less than 20 min. And I was a walk in.
I went today and I wasn’t as satisfied. I had an eyebrow and Brazilian wax. Made an appointment online and that was easy. But the process was not as great as the first time. The aesthetician was friendly and she did her job well. Except the standards they have for waxing is abnormal to me. Eyebrow wax went well and she did her best to salvage what left I already had.
Brazilian, I wasn’t so happy. They charge the same even for a landing strip and do minimal waxing in the butt area. And no plucking. The strays I had to do myself.
I’ll still come here but with just a minimal service (eyebrows, underarm, etc)

I like this place. I have had waxing done a few different places and I find this place to be friendly and fair. First off, the wax they use is great. They go with hard wax which is when they do not use the strips — the advantage is that the hard wax doesn’t bond to your skin, only the hair.
I have had my eyebrows done by maybe 5 different people here and every time they look great after. I recently did my back before vacation and Emily was very knowledgeable about skin as a former esthetician.
My only gripe is that they are usually running late on appointment times which is tough when you try to squeeze in an appointment. Lots of products for post-​wax as well. Trying the ingrown hair serum now which seems to be working well. For a corporate business or franchise, I’m not sure, their prices are fair and the staff is great.

Perhaps I’ve been spoiled by other wax centers I’ve been to, but I am disappointed with the customer service, cleanliness and waxing services provided at this location.
The receptionists are a bit rude. I would think they would want to be kind and pleasant, and give customers the benefit of the doubt like most businesses that want to grow their clientele. But instead, when I’ve needed to cancel or questioned payment on a service they made me feel as if I was somehow putting them out and being an annoyance.
The floors in the rooms are dirty and the table itself is somewhat questionable in terms of sanitation. Not exactly an ideal situation when being waxed.
I’ve been to this location twice and had two different estheticians. Each time the esthetician has left pieces of wax and stray hairs. I’ve also asked that they use smaller strips and they have used large strips, causing an enormous amount of pain. I have to wonder at the esthetician skill level at this location, as other waxing centers I have been to have always been accommodating to requests and done thorough jobs.
I won’t be returning to this location, which is a bummer as it is right around the corner and quite convenient.

Barbara at this location was great. She was very friendly, quick, and professional! Will definitely be back!

Meg D was fabulous, and I had plenty of options for a bikini wax.
I do appreciate the bright lighting so nothing is missed, however, I do with the music didn’t sound like elevator music, with ads for their own services. Super awkward!
However, that being said this place is everything a waxing salon should be: clean, friendly, and fast. Not to mention: first wax free!!!

I have no problem with the waxing services here, but I have a huge problem with how the location is managed.
I made an appointment several months out, just before my wedding. Less than two HOURS before the appointment, I got a call that it was cancelled. When I asked why, I was told someone didn’t show up. When I asked when they knew this, she said they knew in the morning even though it was currently almost 5pm. I was offered the next available appointment — that was several weeks out. When I explained my dilemma (impending wedding and the last minute cancellation of an appointment I’d had for over two months), I was told there was nothing to be done — I could not be squeezed in and there was no manager for me to talk to. I left a message for the manager, and then called and left another message a few weeks later. I never received a return call.
My main problem is that I want a refund on the package I pre-​purchased. And I cannot even get a call back to discuss it with the manager.
No idea how their other stores are run, but this one is terrible. I’ve started going to Salon Nordic on Newbury and they are WONDERFUL in every way.

I have had many Brazilian waxes in the past, some good experiences, and some not so good, and one AWFUL one. After the last experience, I thought I would never get a wax again and go back to shaving. This is when my friend recommended European Wax Center. I went in very nervous and explained all of this to Barbara, my wax expert. She explained the entire process of using the hard wax to me and gave me my confidence back.
It was hands down the best waxing experience of my life and it gave me faith in waxing again. I would recommend (and have recommended) Barbara to anyone, she was awesome, did a great job, and mad me so comfortable!!! I made an appointment to go back and am already looking forward to it :)

Pros: I was late bc it was snowing really hard and they still fit me in! That was awesome!
Cons:
— I could tell the girl who was working with me was put out by having to fit me in. Since I never insisted on special treatment, (it was offered) that made me uncomfortable.
— She did a mediocre job. Lots of missed patches. I get that I was being «fit in» but not worth it to me. I would have just rescheduled.
— Upselling, upselling, upselling. Product and packages. Not my thing.

I’ve been here a couple of times, and honestly I can’t say that I’ve ever left grossly unsatisfied with the services I’ve received, albeit a few details here and there.
Pros:
–online scheduling available, although calling in is also quite simple
–free wax special for first time guests! (with proof of residency depending on the EWC location. Took a friend from NYC to an EWC in Miami thinking the promotion would count, but alas)
–their purple hard wax is not as irritating as strip wax, redness goes down much more quickly
— I’ve seen Aubrey a couple of times and she is definitely quite efficient and knowledgeable about the services and the products. When you get a good technician, you can just sit back and relax!
–Ingrown Hair Serum!!! best product I’ve seen that reduces ingrown hairs/​red bumps. key word: reduces, but does not eliminate (at least for me, everyone is different). But it’s reduced it well enough to calm my skin and have the hairs come out much more easily with every waxing treatment.
–professional and fun décor, very clean and streamlined. The waxing rooms are especially well sanitized.
Cons:
— whoever you are assigned to can be a hit or mess. I did my research and saw that Aubrey seemed to have the best reviews, and honestly in terms of my eyebrows she has been a godsend. However at times when it comes to my Bikini area, she has sometimes left bits of wax behind, as well as some straggling hairs that could be easily plucked. I’ve had better bikini waxes in the past where the technicians may sometimes take longer, but leave me with a completely hairless bikini area. She is neither the best, but most definitely not the worst. She does get the job done quickly and for the most part almost painlessly, which is why I go back to her.
— Prices have raised. Even though generally speaking their price for a Brazilian bikini wax is pretty decent in comparison to the rest of Boston (where $ 60+ is the norm), for people on a tight/​student budget, I would recommend to go elsewhere. I used to get a full bikini (next best thing to Brazilian, no butt strip so you may still have some hairs back there but the front pretty much looks like a brazilian) and eyebrows for $ 51. Now the same services cost me $ 58 and with tip on the side, it’s getting out of my price range. Boohoo :(
–good luck with parking. it is Boston, after all.
If you can afford it comfortably, I would come here most definitely. However, on a student budget, it may be a bit tight. That’s my final verdict!