Expressway Toyota

I came here to car shop and had the worst experience. The first sales rep that attended to me said he was going to move the car from storage for me to test drive. He disappeared for an hour with no word. Another sales rep realized that I had been sitting there for an hour (and perhaps saw the angry attitude I had while on the phone with someone) asked if I was being helped. He ended up showing me the car and giving me a test drive but was not very helpful in offering information. Clearly seems like they’re bad for business. I would strongly advice against coming here.

Scott did a great job getting me my Scion FR-​S from out of state in a timely fashion. The finance team did a great job as well between Gus and Keith. Overall smooth process no bumps. I hope this efficient service continues in the future.

Tony Tien Huynh was our salesperson and was patient, professional and helped us pick the best model car in our price range — and with a smile! He really was a gentleman. I would certainly buy another car from him. He made it easy and I genuinely believe we got a fair deal.

I would seriously give this place negative stars if i could. I will NEVER take any car here for servicing or repairs again. They lie and have absolutely no idea what they’re talking about. After going back and forth consistently for 5 months trying to get this car fixed and running properly, it’s in even worse shape than it was when i initially brought it in. They fixed absolutely NOTHING! Yeah… so the people are friendly but who cares… they don’t know what theyre doing. I asked if the car was on to drive, given the issues i brought it in for, and was told yes. 5 months later, I’m told that i shouldn’t have been driving it by the SAME PERSON that told me it was ok to drive. I would never recommend this place to ANYONE! Not even my worst enemy would i recommend this horrid place. My obvious advice… find someplace else to go. You might even have better luck googling and fixing the issue yourself. Maybe that’s what I should have done. On top of that, they’re over priced. I went somewhere else for a second opinion, not only did they say i didn’t need to have something replaced, they also said the part doesn’t cost the amount Expressway said it did. Smh.

Great service! We had Vladimir Jean-​Baptiste as our sales rep and he’s the best you can ask for! We came in to see the the 2015 and 2016 Rav4 and decided go with the 2015 because of the better deal. Vladimir did such a good job fighting for the deal we wanted with is sales manager. Over all a great experience and no hassling. I highly recommend visiting Vladimir!

3 stars because they have great customer service, VERY FRIENDLY & WELCOMING Which is a biggie! HOWEVER! They are slow as Christmas!!! I went in for an («appointment») for something small but they ended up convincing me to do the 10,000 mile check up while I was there. WORST MISTAKE. Got there at 11am left at 1:30P & I am STILL WAITING FOR A CALL BACK TO PICK UP MY CAR AT 3:45PM FLAT OUT RIDICULOUS!!! As stated before I am willing to give credit where it is due and although things take forever the Reps, are indeed there for you to see to it that all your questions and delimas are tended too. But please for the love of God SPEED IT UP! (Gabriel sales, Carlos from service) great guys!
***Update, it is now going on 5 oclock, i finally speak with the sales rep & I am told that it could be ready anywhere between now and CLOSING TIME. Even tho when i left at 1:30 i was told about another hour. Like this is Not even halfway reasonable. I literally cannot speak the words to describe my frustration right now, but i can confirm that they are NOT words we want our mothers to hear.

Back in 2006, I went to Expressway toyota, I saw a Rav4, I was looking to purchase, I went in did the application thing was quoted a price I said hell no too high, I saw that Car else where for way, way less. Any how they would not do the process unless you pay a downpayment that is how they got my money.
I went to Clair Honda, talking to a sales man my daughther dissapair in looking for her she was talking to a friend of mine at Clair Toyota I looked at a White Rav4 with extra seating in the back sits 10 people and that was good for me, and would you know it the Rav4 was there same one. Like it was following me. But they too gave me a little trouble they did not honor the quote, but for Expressway, it was hard to get my Deposit it about 2 weeks more. I would not referred any one I know to them. I am now looking to purchase another car… wouldn’t you know it they came … I said to the sales one… they way I was treated back in 2006 I would not put myself through that agony ever again, I will go somewhere else… that treats people with respect… regardless of credit Color, creed, sex or nationality… No way would I give Toyota Expressway… a hard earned penny of mine… NEVER…

I wish I could give zero stars. The absolute worst dealership I have ever dealt with in my life. I am a loyal Toyota customer for over 10 years and have never in my life dealt with worse service, unprofessional service, an oil change that takes 2 hours, or finance issues like this before. I did a lease return in March and am still dealing with the mess ups by this dealership. The absolute WORST. I will NEVER go back there and tell every person I know how terrible this dealership is. The Boch brothers need to get their shit together and realize that this location will cost them a lot of loyal customers.

BEWARE!!! Worst dealership ever!!! If you want lies, deceit, stress and a horrible car buying experience, here’s the place to get it

Always a pleasure coming here! Tony the service advisor was very friendly and very helpful! Always recommend friends and family to come here.

Got an alignment done felt like they didn’t do one on my car at all!!! Had to wait around for 3 hours and then they lost my car keys. Went back the following week waited for my car OVER four HOURS didn’t even offer me a loaner car… Stay away from here!!!

I’ve been coming to Expressway Toyota for about a year now since purchasing a new vehicle. Overall, I’ve had nothing but positive things to say about the entire experience. It’s super easy to call for a service appointment, or if you have a question. The staff is extremely friendly.
I’ve been very diligent about the 5K service intervals. On my last service, I got there early for the oil change and «the works» (not sure what it is, but it sounded expensive). It was covered by Toyota Care so it was no dime out of my pocket. The process took about an hour, which was to be expected on a weekend morning. I left the dealership happy, went into Boston, parked in my garage, and ran my errands.
When I got back to my car, the check engine light came on. WTF?! I was *just* at the dealership for service. I called over and they said to hurry back because they closed at 6 and wanted to make sure I got it looked at in case it was serious. They said there are dozens of sensors and even the slightest drop of oil on them can cause a problem. I hustled back.
The mechanics were so nice and asked me a few questions … when did it happen, how long had I been driving, was I driving it like a standard (it’s a sport-​shift/​auto), where did I go, what came first — the chicken or the egg, etc. They hooked a sensor-​thingy up to my car and it buzzed and beeped. Then, they hooked it up to the computer and …
… drum roll please …
It was the gas cap! I swore up and down that I knew it was tight and then proceeded to apologize up and down for wasting their time. They were really polite about it and even got a good laugh. One of the mechanics explained that when it’s really hot outside and when parking in cooler environments, it is possible for the gas cap to expand/​contract. He said not to worry about it, be glad it wasn’t serious, and if the light were to come on again, just to take the cap on and off. No charge, no hassle, just good service.
Side note: if you wait for service at the dealership, check out their snack/​breakfast bar in the mornings. They have THE BEST huevos rancheros I’ve ever had. LA and San Diego have nothing on the Camry Café.

I have never leased or bought my own car. My dad always took care of everything. Rich at Toyota made the process of leasing my first car soooo easy. He was easily reachable, answered all my questions, got the color combo I wanted AND even dropped the car off to me at my work.
Seriously go see Rich Boch!!! He took away the stress of a new car

Enjoyed buying a car from Rich III (3). It was a good deal on a used car (Subaru) — not a great price, but better than fair. Enjoyed our interactions with Tony and Richie. It’s a family business, and Richie clearly knew what he was talking about. He even knew a place for us to test the All-​Wheel Drive.

Total waste of time at this place, they tell you your approved for a car you wait a week then they tell you they made a mistake, totally unprofessional, THIS PLACE BLOWS ! DO NOT GO HERE !

How can I start.
We have been clients of this branch for a few years and no complaints about calling and scheduling maintenances for our car.
However I’ve tried a couple times to get an idea of how much could cost to purchase an smaller car to drive in the city since our first one is a minivan. Walking around, browsing and even inquiring the salesmen my interest and never got any one to answer my questions.
So I scheduled an appointment maybe that was need it. Did my research, knew the model of the car, budget that could afford, looked online and headed to the dealership.
When arrived the first thing that we said was we were looking on purchasing not leasing and based on how much would be my monthly payments I could afford one out of three models of car that I head my eyes one.
Salesman stood up and left us for half an hour and went to the patio to look for a car then we could do a test drive. Remember we were looking on price first.
Salesman comes back and we explained again that based on price we could go for the next step.
Salesman typed something on the computer and said «I looks like you were not scheduled under my name», turns around, grabbed a bag and walked towards a desk were there was another employee sitting behind a counter.
No word about what he was doing and again we were left at his desk wondering what was going on.
Based in that I stood up walk towards the counter and stated «My man, looks like we are not on the same path here. It seems to me you are playing a game and I have no time for that. I’m leaving.» At that point the employee sittin behind the counter said «I’m checking on how much will be your monthly payments» and just like that in 2 min I had a print out of the total.
Salesman apologized but his question to me was «Was that something that you could afford?» And I answered «Based on this print out I could had afford to pay more»
I know that purchasing a car is not easy task but I didn’t know that could be that difficult.
I was the one looking to spend money and was not looking for any favors, maybe «Salesman» made a lot of money in commission that whatever I was whiling to spend he didn’t wanted.
After all we went to have a dinner and the waiter was so nice that I turned to him and said «Your costumer services were really great and your are working for tips here, maybe you should apply for a job at the Toyota dealership Dow the road and make a lot more in commissions.»

I’ll give them 3 stars for trying. The sales agent was very nice so was a sales manager. But they couldn’t match another dealership’s price on the same exact car. Maybe next time.

Do NOT GO HERE !!! Went in for a trade and they said my car was worth $ 4,000 less than what kelley blue book stated. Got the run around for hours. They really tried to screw me but I left. The next two days they called saying they have a better deal. Yeah right …
Do your homework before going here or they will rip you off. They had my registration and wouldn’t let me leave until I signed paperwork. I asked for my registration 3 times and every time the manager kept coming back asking what’s wrong with the offer. I just wanted to leave but kept getting cornered and told it’s the beat deal. Watch your back !!! Hope this comment helps people to know the TRUTH.

Deals are good, but not worth the hassle. Just spent three hours there for a new lease that supposedly was «ready to go.“they kept me waiting for least an hour or so and then had the gall to blame the delay on my insurance company, which they didn’t bother to contact until an hour after that.
The sales manager was not particularly apologetic, and did not offer any type of real compensation or assurance this would not happen again.
All told, pretty shocking for a company that prides itself on customer service. I wonder what Toyota USA will think of this…

I got a pretty good deal on my used vehicle purchase, but my actual dealer was a nightmare! He isn’t from Massachusetts, and didn’t have any understanding of the different laws in Massachusetts… His name was ******. very friendly but not knowledgeable. I’d advise getting somebody else. I also wasn’t expecting it to take three days for the whole process to go through.
Edit: after one week, my car was already having problems with its check engine light. They «reset the system», whatever that means, and said they weren’t sure what was wrong. One week later, the light was back on. It took them 5 days to repair the problem. I kept feeling uncomfortable driving the car, so I went to another dealership just to look at my options. It turns out that my registration sticker was yellow, meaning I’d failed the registration inspection– something that expressway toyota failed to tell me or explain to me. If I hadn’t gone somewhere else, my 60 day window to fix what was failing would be up, as well as my 60 day warranty for free repairs. I will NEVER go to another toyota dealer again. I can’t believe that this dealership took such advantage of me.