First Republic Bank

Absolutely the best service that I’ve ever seen in any organization — a bank or otherwise. Sue Lee at Back Bay provided service above and beyond our expectations.
One night before Christmas, she actually couriered a package for me to another FRB customer as I was on the way to the airport and ran out of time. The thing is — that package had nothing to do with our banking or relationship with FRB, she did it because she knew that she could help, and we were an FRB customer in a bind.
They also understand how financial security needs to be done in today’s world of email and online transactions. Also unique.

First Republic is the best bank you will ever find IF:
[1] You are a high net worth individual, and
[2] Do most of your baking over the phone or in-​person
Perhaps the most polite staff I have dealt with. Rates on most products are also competitive.
However, the backend systems including online banking, mobile app etc are very basic and do not compete with similar offerings from the likes of Bank of America.

I’ve been with First Republic for a few years and am always impressed with the service. But on a recent trip to Israel and Turkey I came to fully understand how superb the service is! I bank with Peter, and he treats me like a rock star. For my recent trip I needed two different currencies et cetera, but the real service came when I left my ATM card in a hotel in Jerusalem. Upon calling Peter (calling him out of a meeting), he was incredibly understanding and helped me cancel the card and issued a new one to my home. His question wasn’t «how did that happen?» but instead «how is your trip going?» «Do you need anything else»? Bravo First Republic and thank you for making my banking experience so wonderful.

I’ve been using First Republic Bank for 4 years now and it has been the greatest banking experience that I’ve ever had. Sue Lee has been my banker since then and she and First Republic have exponentially improved my banking experience. I lost my ATM card while I was out of the country and she immediately took control of the situation and had the card overnighted to Asia for me.

Was introduced to First Republic by good friend and SVP, Marc Montanari. EVERYONE is so exceptional there… top down. Special props to Diana Holguin in the Boylston St. office as her service orientation is flawless. Bravo, First Republic!

For those who travels first class, imagine how Singapore Airlines, Cathay Pacific, Korean Air, and Thai Airways compare to the US carriers, First Republic Bank is the former in the comparison. Service! Service! Service… From the moment you walk through the door, it is as though you’ve walked into an exclusive airline lounge.
Smiles are given without a second thought, and people spare no time in assisting you regardless of how busy they are. I worked with Sue Lee, and she provided an unparalleled level of customer service that reflects the overal standard of the bank. It is a private bank, and you feel like you walked into someone’s living room.
And gosh, the promotion is beyond compare! We got a great deal in our transactions. Also we found out that our friends (CEO of
) were in their brochures! Such a great find indeed, a superior level of attention.

First Republic is an incredible bank. My friend from San Francisco sold me on it pretty easily and I haven’t turned back since. For the most part they’re lightyears ahead of BoA (with the sole exception of the website… I still use BoA’s portfolio and budgeting tools). They waived my first 6 months account minimum balance fee. After that everything remains free with an average monthly balance of $ 3,500.
–Personalized service at tellers’ desks
–Free checking and unlimited ATM fee refunds (the WHOLE fee…$ 1 or $ 10, locally or internationally)
–One person to contact with a phone number and email address (you can email your teller for anything… change of address to wire transfer).
–The second time I ever went in, my teller Andres (ask for Andres!) remembered me and didn’t ask me for a single thing other than my deposit
–Free transfers in all directions
–Swag: italian leather checkbook, free checks, really really nice umbrella, 2011 Boston Zagat Guide, really nice corkscrew. Nice.

I know, who reviews a bank without using nasty expletives? If you’ve seen the First Republic ads or heard them on the radio you’ll wonder if the praise is all marketing gas. After 14 months as a customer I can say it’s not. I’ve worked with dozens on banks over the years, and First Republic sets the highest standard. Amazing people who will do anything they can to make your life easier. Free global ATM usage (and I mean, ANY ATM anywhere) if you keep $ 3500 or more in your account, though it’s only $ 18 a month if you drop below that. Online representatives who actually solve your problems in the moment and give you the benefit of the doubt.
If you’ve frequented the typical bank you do have to get used to tellers who sit at well-​appointed desks and welcome you with freshly baked cookies and genuine intelligence, but believe me, you get used to it. It’s not a bank for the wealthy only, so don’t be intimidated. It’s a bank for smart, discerning people who are fed up with what «bank» usually means these days. I can’t recommend them highly enough.