Forever 21

For starters this is the only Forever 21 downtown so it can get a little crazy there on a weekend night and that is what causes the clutter but overall its a decent stop. Its 4 floors and they aim to keep the themes as cohesive as possible but with Forever 21 everything just starts looking the same. Their main floor is well kept but the other ones can get confusing when your looking for a specific piece. The people that work there are either ehh or just rude and always in a hurry. They dont really take the time to help you and seem like they need to be in 15 other places.

Worst branch of the brand ever. The management is rude and disrespectful. They always have long lines and a crappy selection. Don’t waste your time on this branch.

my only problem with this particular forever 21 is the customer service. The employees are rude and not helpful what so ever, they ruin shopping experience.

I normally cannot stand forever 21. I find their clothes to be ghetto, poor quality and tacky. However this particular forever 21 is a good one. It’s 4 stories and organized. I like it for basics, accessories and pajamas. The lines are almost always long though. I think this forever 21 is a little classier because it’s located in the heart of Newbury street.

Rarely come to this location– only after I get out of work when I’m in the city and I need to run an errand that I don’t have time to run on the weekends. But I HATE coming to this location.
Customer. service. is. atrocious. I worked in retail when I was old enough to get a job until I finished college. I know what it’s like, I understand how crappy it is to fold and refold tables of sweaters and put away endless amounts of go-​backs. I get it. Having said that, the individuals that work at this particular location have incredibly bad attitudes.
Case in point. Recently, I headed into the store to do a return for some items I bought online. As usual, the line in front of the registers was like a war zone– F21 associates can never seem to agree on how the line (s) should be formed. There happened to be 3 lines, so I joined one and waited. And waited. I finally reached the associate and when she saw my bag of returns, she said «OH– I’m not doing returns anymore– you have to wait in her line» and pointed to another cashier. Mind you I had just waited in line for about 10 minutes and I replied– «I just waited in this line, and now I have to go get in line again and wait again?» And she replied– «oh no, just wait off to the side and she’ll probably just help you.» I took my bag and waited off to the side for the other cashier. The cashier was finishing up with another customer, and called the next person directly behind her. To which I replied– «excuse me, the other associate told me she wasn’t doing returns and told me to wait off to the side here so you could do my return– so I think I was next.» She completely talked over me and dismissed me, rudely replying that she was helping the next customer in line and I had to get back in line and wait my turn.
Isn’t the world a better place when people are nicer to each other?
Why do these associates feel the need to be so incredibly rude? Does it make them feel better about themselves?

This one has four (?) levels to suit your shopping needs.
That being said, these are some of the most surly workers ever encountered.
Don’t ask for help bc they’ll just stare at you before grumbling.
I tend to find the stuff I like best are usually against the walls, tucked away, meaning you’ll have to forage to find something beyond the usual teen hipster trash.
Blah.
Am I getting too old for forever 21?
Probably.
I’m closer to 31 than 21.
But I’ll still stick around for the $ 7.50 jeans, cheap exercise gear, and basic tops.

Made the mistake of going there once, awful experience, will never shop there again. Messy, crappy, and overcrowded.

This Forever 21 is nice because of it’s location and size (4 floors), but both of those pros easily play the roles of cons too. Because of the size of this store, there’s more variety available, but it’s location often causes the store to run out of every size I happen to ever need.
I’ve only shopped at this location a handful of times, but each time I have the same problems: not enough sizes; longgg, slow moving lines; poor to mediocre assistance from sales associates and the management doesn’t seem to be any different (I’ve only received help twice); crowded fitting rooms that occasionally reek of B.O.; and they got rid of the tiny men’s section they once had.

Love it! Super Cheap. Many choices of clothes under $ 10.
Warning:
1.They removed their section for male clothes. Now I need to search for where I can buy it for my husband.
2. Their size are smaller than normal European size. Usually I fit in size M. But in forever 21, I need a size L.

Very limited supply when it comes to clothes. Tons of going out clothes and clothes that I consider to be a bit trashy with what they say on them but not a lot of professional clothes (sounds crazy, but other forever 21s have them).
Yeah, its a mess when it’s busy (all forever 21s are), but I went late on Black Friday and it seemed really cleaned up.
I didn’t have a problem with the staff, but I didn’t try stuff on (I know better than that at any Forever 21). but they were not exercising any customer service skills either.

Wow. I don’t think I have ever been more appalled by customer service in my LIFE. I came here a few weeks ago looking for a «going out» dress. Unfortunately, they didn’t have a ton of options and didn’t even have a dress department like all of the other shops I have been to. It was more organized than other F21’s I’ve seen, but it was still pretty gnarly.
Everything was going fine until I reached the dressing room. As usual, it was cramped and dirty, but I got in the dressing room and got my dress on. I noticed that I needed a new size, and the dressing room attendants were loudly announcing that they will NOT be taking back sizes and such. They were also talking loudly and complaining about customers. I realize that these are college kids just trying to make a buck, but if they’re putting on their resume that they have worked in customer service, THEY SHOULD LEARN HOW TO DO IT!
I then decided to go get my own size and maybe another dress, so I opened my door and asked the employee if I could go get another size and come back, she said yes. I said «I’ll be right back.» She said she would hold my dressing room. It was CLEAR that I was not leaving the dressing room in the end. I had my door open, my personal belongs and clothes inside, and I was wearing a dress that belonged to the store.
I came back after getting the dress, nearly one minute later, and I see that the doors near my room are closed, including mine. I turn to the girl and say that I think that’s my room, is someone in there? She said oh yeah, sorry, I accidentally put someone else in there. She kinda just stood at the door so I yelled in there, «Excuse me?» a girl behind the door responded, and I asked if there was a red coat and bag in there. She said, «Yeah, it looks like there’s someone else’s stuff in here.» I said yeah that’s mine, you were put in my dressing room. (WOW.)
The girl was very sweet and wasnt even undressed yet, and offered to get her stuff and move to another room. BUTTTT THEENNN the dressing room attendant looks at me and says, «I think it would be helpful if you got YOUR stuff and moved to another room so she doesnt have to move hers.»
EXCUSE ME, but wasnt I hear first and isnt that my stuff you just let a stranger walk through? That’s a major security issue and asking me to move is just RUDE.
I went into the room, looked at my stuff all over and said, «No, I’m not moving, all of my stuff is here and it’s going to be too hard to move it all now.»
The sweet customer willingly went to another room, bless her heart, and I immediately shut the door, did what I had to do, and then left. It was above all the WORST customer service i have ever seen.
Forever 21, I hope you’re reading this. You should be ashamed.

Little selection. Not worth visiting. Everything I was looking for they did not have (an initial necklace, a black skirt, and some other items that I saw online and in NYC locations). The area is nice and this street is filled with shops.

This is not my favorite Forever 21, but it does the job just fine. Even though it’s a spacious store (four floors!), it’s usually pretty packed. If you want to be able to browse the racks in peace, you really need to show up in the middle of the day during the week or right when they open during the weekend. The staff isn’t all that helpful; they do what they can, but there never seems to be enough of them to handle the sheer volume of shoppers that this location gets. On a related note, despite having both dressing rooms and cash registers on almost every floor, I’ve only ever seen one set of each open. The dressing rooms are usually open on the lowest level, and the cash registers are always open on the ground level.
This might sound like kind of a lot to go through for some cheap clothes, but to me, it’s a fair trade. It’s Forever 21, not Hermès. You’re paying like $ 4 for a top; expecting the overworked staff to cater to your every need is ridiculous. Besides, I feel like anywhere you shop in the city is going to have similar crowd-​control issues. The sooner you accept it, the sooner you can get back to scoring buckets of adorable clothes for next to nothing.

Black Chick w/​Blonde Hair Needs To Get Fired…
Super Rude. She Acted Like She Owned The Store But She Was Only A Fitting Room Attendant LOL.

Not a huge fan of Forever 21 because of the cheap quality, but I would go here from time to time to pick up a couple of things for an outfit. So I was somewhat happy to see that Boston opened one.
The store is huge (four floors), but the layout is annoying; I find myself constantly running up and down the stairs. This place just gets way too packed, especially in evenings. They need more registers, because the line is often a mile long, but they only have two cashiers. There should be registers on every floor, can’t quite remember if there are.
The selection isn’t terribly great and can be pretty hit or miss; the best area would probably be the front of the store.
I am also hesitant to buy anything here, as I am not a fan of their return policy. You can only exchange for store credit — no cash/​credit refund. Personally, I think that is ridiculous. Very rarely do I see that at stores nowadays unless it is a boutique shop. If I buy something that I need to return, I don’t want a store credit, especially if I don’t shop here often.

4 stories of happiness!!! my favorite store!!! :)
So my «Boston» took me shopping.. . and i was in heaven with it just being 4 stories! hahahaha :)
I found a lot of cute dresses that i haven’t seen on the west coast!
though parking sucks balls.. .but we lucked out and found one rt away! :)
None of the employees acknowledges u except for the cashier of course.. .but i was in heaven just being in that store! :)

I’ve been a fan of Forever 21 for awhile now– but the majority of things I’ve bought from them have been via their online store. I was excited when they opened this location on Newbury– however disappointed at the selection. I’ve gone in many times, hoping that something has changed, but unfortunately it never does.
Whoever is making the decisions as to what items to stock or feature in the store really needs to get their act together. The place is huge, yes, with a lot of clothing, but somehow none of it is on trend or exciting or cute. I don’t even know how to describe it but knowing how many things they feature on their website, I was amazed at what lackluster items they chose to sell in store.
That being said, the store is clean and the layout is nice. The only staff though that I have ever interacted with are the ones at the register– other than that I honestly didn’t see anyone walking around offering any assistance or anything.
All in all there is nothing particularly horrible about this Forever 21, it’s just a yawnfest.

Where to start.
I guess it’s my own fault for coming to Forever 21 on a Saturday afternoon, but c’mon. Shouldn’t this place be prepared for lots of women and girls to come shopping? Isn’t that the essence of a clothing store?
This place is pretty big, but like a few people have mentioned is just unnecessarily big. Sure it’s great to boast that you have 4 floors worth of merchandise, but it’s annoying as hell to go up and down escalators a thousand times. Surprisingly the store is kept pretty clean and organized. Well the clothes are organized, not the staff.
I picked up a few things and headed to the fitting room where there was legitimately a line of 100 people. Off to the next fitting room then. This line was slightly shorter so we decided to wait on it. We waited for a good half hour (at least) all the while listening to the staff yell at each other and scream in to their walkie-​talkies like they were getting ready for battle. Once I was at the door the fitting room attendant actually raised her voice at me and told me to back up… as if she was about to arrest me. I simply smiled and took a step back and she proceeded to rant about how no one is supposed to be in the fitting room until she calls them. Look, I understand your frustration — we’ve all had a crappy retail job at one point or another. But don’t yell at me beacuse you’re not doing your job. I’m just following the person in front of me.
After the wonderful experience of trying on clothes we headed downstairs to make our purchases. At the thought of spending another hour waiting on the insanely long register lines we hung up our clothes and hightailed it out of there empty handed.
Despite the negative review I know I’ll be back because I’m a sucker for cheap, cute clothes — I’ll just make sure never to come back on a weekend.

I’ve been in Boston for a couple years now with no other F21 within a reasonable distance. So when I heard they were finally opening on newbury I was thrilled. Unfortunately my 1^st experience there was most likely my last. The crowd (on a Monday morning, when it should reasonably be empty) was overwhelming. You’re constantly bumping in to people. It just didn’t make me feel like shopping.
The H&M a couple blocks down is so much more my style.

When you pack in a rushed frenzy, you’re bound to forget something. Usually, it’s a toothbrush or a phone charger… this time, it was underwear! So off I went to the nearest F21 in search of dainty little things.
This store is unnecessarily massive! There’s four floors, but the store could be condensed into two floors as there’s so many examples of badly-​used space. But, after trifling through loads of throw-​away chic items, I landed upon the goods: Panties (gosh I hate that word) for $ 2.80 a pop. Sweet!
The lines were short in both the dressing room (I scooped up a cute dress) and at the check-​out counter. All in all, an easy breezy F21 shopping experience in under 30 minutes.