Gateway Travel

I am writing this review based on the excellent assistance and customer service I received from Lily at Gateway Travel. My boss booked a flight to China through another travel agent. That agent was away on business the day before his departure, which was also the day I noticed she had spelled his first name incorrectly on the ticket! Her out of office reply directed me to the number for Gateway Travel in the case of an emergency, which I felt I had.
I spoke with Lily who was very kind and helpful. It turned out that the agent we had used did not book with or release the reservation to Gateway Travel, so they were not able to make any changes in the reservation. Still, Lily tried to contact our travel agent and spoke with all of the involved airlines to try to help me correct this and she called me back several times with any updates she had.
I cannot speak of the travel arrangements made by this company, but I definitely want to give kudos to Lily and the wonderful above and beyond assistance with which she provided me in my time of need. Thanks, Lily.