Geekatoo Tech Support

Kyle Okada worked on my computer today. Everything is working. He resolved all the computer problems.

Pavel called one-​half hour before coming and was right on time. We had already talked before that. He was personable, friendly, funny and proficient. We had a nice chat about Russia and his boys while we were waiting for things to move along. I enjoyed his company. That’s a bonus. I usually feel a little odd when a professional is working inside my home. :P I will definitely call again if I have any issues.

Yes! Justin was extremely friendly, very knowledgeable about the subject of wall mounts and TVs and we were able to communicate seamlessly regarding the project. We’re very happy with the TV placement and look forward to using Justin’s services again. Thank you!

Phil was great. Very knowledgeable and flexible, able to work with you. I would gladly recommend him!

I had two geeks-​Joshua and Gil both did a tremendous job — very tenacious. Joshua cleaned up a lot but had to turn it over to Gil as he left for the day. Gil really got the system going much faster and explained what he was doing. I really appreciated it. If this is any indication of how geekatoo works overall all the time — you have a winner. I’ll recommend you to everyone. I also just started today and had immediate phone calls. Tomorrow I have the in-​house call. Fast, convenient and took my work hours into account. So far fantastic! Thanks.

A Tech Ervin from Geekatoo was here today helping me with all my problems. He repaired my Printer after another tech told me to go buy another printer, he also straightened out my cell phone and television, I can now watch Net Flex. He was courtesy and polite on top of all his expertise. He really knows his business… Myrna

Avi installed a Kevo smart key and was super friendly, fast and knowledgeable. I’d highly recommend and use again if needed.

great service from phone call to finish. done all in one day at my convenience. my geek tech was top notch and traveled over 35 miles to help me out.

We are new in Tacoma and my Toshiba hard drive crashed. Charles went above and beyond, got my resume back, helped my computer back to life and did an all around wonderful job.

Michael arrived promptly on time. Some unexpected delays were encountered as he tried to locate equipment buried in some closet in our house, but he was dogged in pursuit of the problem, and he devised a smart workaround which solved my internet, Netflix and printing issues.

Very satisfied! We have had a big problem getting a PC, Apple laptop, and wifi printer to talk to each other. Geekatoo tech stuck with reconfiguring our network and all is well. These guys are great.

Awesome support from Eric, our «Geek». Eric had great communication, very professional and thorough going above and beyond to ensure we were up and running quickly which is critical for 2 home-​based businesses relying on our wifi for connectivity. He was also a pleasure to have around while he was working on our home wifi connection issues involving multiple computers and wireless printers of all types and ages. Geekatoo’s online service was easy and very professional with great prices.

Everyone knows that GeekSquad is shady, thats no secret. You pay some kid $ 10 an hour and make him try to sell software to people who just want their computer fixed and that software is less than reputable. Not only that, you have to disconnect your PC and lug it across down to your local PC place or best buy to get your PC fixed. What is the alternative? I guess you can go to craiglist and deal with those strange people, I called two of them over this process and they just tried to wheel and deal me, and I HAVE TO LET THOSE PEOPLE IN MY HOUSE?! No thanks…
I think its no secret that everyone, and I mean everyone loves Über. Its safe, secure, and it connects people. Not only is it a bargain but the customer service is great, why? Because it connects real people, not people with uniforms who have agendas, and certainly not a Mysterious Stranger. Über unfortunately can’t fix your computer, but Geekatoo can.
Wylie (the guy who came over) actually cared about his work and my happiness, thats hard to find. Its that real life people connection that so many people long for… You have a favorite bartender, server, car salesman, liquor store clerk… Why? Because they made that connection with you that resonates more than just the agenda of making more money, sometimes they downright just F*ing care.
Wylie did this to a T, I felt comfortable having him in my house and sharing a Coke Zero. Lets not gloss over the fact that, THIS WAS IN MY OWN HOUSE! HOW CONVENIENT IS THAT… Wylie knew his sh*t too… and it was a bargain, I didn’t break the bank. Sometimes I can be a cheapo though, I wanted to learn how to fix it myself and failed many times… The fact that he got it fixed, saved me more stress, and gave me a bargain, just shows the value that they can add to your life…
One more homerun like this and I am a customer for life…
FOR LIFE

Marvin was great. His determination to install the components the way I wanted was phenomenal. He was patient and persistent and worked until the job was completed to both our satisfaction.

Kenny was great! He explained everything without «talking down» to me (a senior citizen) the way some geeks (not at Gekkatoo) will. I have had computers in my house since 1992 and have used them in my workplace since the 1970s when everything was linked to big mainframes. 4 stars instead of 5 because of time management… not calling about completing assignment on Thursday which had legitimate reason for postponement by Geekatoo. However„ I would certainly be happy to have Kenny work with me again if it were necessary. And I’ve had great tech support fore very one of my issues.

I do not recommend– I used the chat feature on the Geekatoo website to explain my situation. The guy I was speaking with said that it wouldn’t be a problem to fix and scheduled a tech to come to my home the next day. I took time off from work and waited and waited but nobody called or showed up. When I contacted them to ask what was going on, they said since they couldn’t «guarantee that my situation could be resolved, they were going to cancel my service order». That would have been fine if they had bothered emailing or calling to inform me of this. Complete disregard of customer time. I absolutely do not recommend!

Elmer Tan you rule! Great service, prompt. courteous, knowledgeable — would highly recommend. He fixed my Dell two-​year old laptop that became infected with something that not even my Norton Anti virus could fix. The computer plus the printer were compromised. I’m hoping that I don’t have any more problems but if I do, I will definitely use Geekatoo.

Great service. Was a little skeptical having never used them before, but the person they sent to take care of the TV mount was amazing. Would definitely recommend and use them again.

Locked myself out of my laptop. I couldn’t for the life of me remember the administrator password. I tried all the fixes online and not one of them worked. The Geek came to my home and erased the old password so I could get in. Well worth the $.

I contact Geekatoo about having my TV wall mounted. They found a company in the area who could do it and they had contacted my within a couple of hours. The company that installed it did a great job and he was very helpful. The problem I had was the guy whom installed it was not sure about the price– when I asked how much I pay, he was like «Around $ 300». I told him I was quoted $ 179 from geekatoo and that a mount was 100 and thus I thought it would be $ 279– He said OK? I also told him I had already paid the company $ 179 via credit card but would rather pay him the full amount (he said this was fine and that he would contact geekatoo and let them know I paid him directly). He did contact them but it has taken two phone calls to try and get the money (the initial $ 179) refunded–
The finished product was fine but the hassle of getting my money back and the installing company not really knowing the price was sketchy to me–
GO ELSEWHERE