Greyhound

I had a bad experience with Greyhound and will not be using them again. At no point in the ordering process online for a trip from Boston to New Haven did Greyhound mention that there would be a connection. It was only after I received my ticket that I saw that there is a connection in Hartford. I’m fine with that; however, the bus from Boston to Hartford was delayed so we didn’t end up getting into Hartford until 10 minutes after the Hartford to New Haven bus was scheduled to leave. Customer service was extremely unhelpful. All that they could say was that the Hartford bus would not wait (even 10 minutes), and that I would need to wait an additional 3 hours to get on the next bus out from Hartford. This was scheduled to leave at 11pm, so that I would not get to New Haven until past midnight.
I have taken many bus trips from Boston to New Haven and NYC on Megabus, Bolt Bus, and Go Bus over the last 8 years, and this was the worst experience I’ve had so far.

I’ve always been patient on buses, especially cheap ones. Greyhound, however, should be shut down. My bus was delayed 3 hours, and the estimate travel time was 3.5 hours, I was inside the bus for about 6hours, 25 minutes. On my way back, my ticket wouldn’t print at the ticket booth and after talking to three employees, I was told to «just buy another ticket». I was not refunded for my ticket not printing at their booths. I had a receipt on my phone, they double checked to make sure I was the person that bought the ticket, yet they did not let me board. I had to take an amtrak.
By far, worst customer service, poor ticket booth machines, and unreliable.
If you are willing to miss an entire day on traveling, go ahead. If you don’t have 9 hours for a 2.5 hour drive, then please DO NOT. There are far better, more reliable options such as Mega Bus, Amtrak and RideShare.

Bus was clean and comfortable. HOWEVER, we missed the connecting bus in NYC because the driver of our «EXPRESS» bus decided it would be a good idea to stop to get Burger King – for over half an hour. Unprofessional and left a lot of people on the bus having to change a ticket standing in a very long line.

Greyhound needs to get it together…
I tried to purchase a ticket online and I put all of my CORRECT information in and I was told that my address did not match my credit card, I thought okay fair enough but thats strange let me try a different credit card I the next card and it said the same thing so I was like okay this sucks but it gives you the option to pay with cash so I was like okay I will just do it that way so I put all my information in again and press send and it tells me there is a problem with the site and to call customer service I call customer service and clearly at this point I want to speak to a LIVE person. After getting the run around I get a message saying that customer service is only open from 7am — 7pm Mon — Fri (rolling my eyes) at this point I am fed up so I just buy my ticket from MEGABUS (which is great by the way) come to find out later my sister dealt with the same issue on a weekday (so she got a live person when she called) and the representative told her that the reason why the website was doing that is because the ticket that she went to purchase for that time was SOLD OUT… why do you show your sold out tickets as available… so annoying… clearly they need to get someone to manage their website because trying to purchase a sold out ticket was a colossal waste of my time.

Wish I could give them less stars. I haven’t even gotten on the bus and am already experiencing trouble. They sent the wrong tickets and say there’s nothing they can do about it. When I call costumer service they treat me like they were doing me a favor by answering the phone; when I felt the service was so poor as to report it the lady on the REFUSED to give me her name saying she had no obligation, when I asked to put the manager on the line again she refused saying she didn’t have to do anything.
I created my Unilocal account JUST to post this review. That’s how sassy and disrespectful costumer service was.
Fuck Greyhound.

theyve revamped it!
even with wifi and plugs = outlets .
Go greyhound

I piss on Greyhound.
They refused to give me a refund… after months and months.
The customer service rep (In Dallas mind you) told me I was lying about the bus breaking down because they don’t have a record of it… even though I have video footage and the NYPD had to come to the scene in order to stop a mini riot (the bus blocked an entire Ave and about 3 paralleled parked cars)
FUCK GREYHOUND AND FUCK DALLAS, TEXAS.

Took a ride to NY from Boston.
Ride was not that bad. For a discount fair of $ 15 bucks, it’s probably the cheapest route to NY. The driver was a little binary on the gas and break during traffic, but besides that, not much to complain about.
One big thing for me is that I don’t hear the constant media updates about problems on these buses, unlike the China town buses.