Gucci

Never buy a watch here. I purchased a «water proof» one for $ 800 a year ago (along with a $ 1500 purse) …the watch was not working within the year and when I send it in for repair, they did not stand by their warranty alleging that water proof watch was submerged. (I guess if rain drops count as submerged they were right !)
Anyways — stick to purses, outfits and shoes, as their timepieces are a scam.

I have been to this store a million times. The staff is so friendly and helpful. Especially Dariana. We had another great experience shopping for shoes. I highly recommend you go try on some gucci loafers! Such a nice experience and a great treat!

I have come to this store and greeted nicely by rocco… he’s very professional sales assoc… I bought a guccissima leather hobo… very clean store, nice layout… convenient location… highly recommended…

Worst experience ever. Got $ 600 shoes, walked inside the mall only. Very uncomfortable. Braught back, and they would not take it back, not even for store credit. Spoke to sales person and the manager. Both condescending idiots

I usually don’t review retail businesses but I had a wonderful shopping experience at this Gucci store. I was set on buying a new wallet. The girl who helped me was super friendly and knowledgable of the products. She took out a bunch of wallets for me to choose from and with her help — I settled on a new brown leather wallet. She nicely wrapped it up for me. I don’t plan on buying from Gucci anytime soon but it’s great to know for future visits — the customer service is going to be outstanding!

They treat customers wonderful here. I have purchased several things from gucci and will continue to frequent this store. They have everything I need and are always accommodating to my questions and needs. I don’t understand why people gave it a 1 star? Maybe actually purchase something and don’t walk in after your fancy evening out at Cheesecake Factory and loiter. They are awesome here.

terrible service awful experience

The manager at this store is fantastic. She is so kind and helpful and she provided outstanding customer service. I will shop here again soon! Thanks :)

Everyone knows that the service in the luxury brand stores can go either way. I was looking for a new bag, and received excellent service. I really wanted something different and new. The 2 salespeople who helped me were pulling out bags left and right. They were super nice and didn’t put any pressure on me at all to purchase anything.
I must admit that I was completely overwhelmed because there were too many things that I liked. I just bought one of their bags in Vegas like 3 months ago. I wanted to make sure if I bought another bag that it was completely different. In the end, I decided to think about it and ran out of time at the end of the day to go back and make a purchase.

Love love… amore amore!!!
Sales help always hospitable and helpful. Maxed out my credit card here, again. Will be back for the scarf tie espadrilles!

Worst customer service I’ve ever dealt with ever! Gilda is a manger who clearly needs to find a new job outside customer service. I tried to return a bag and she wouldn’t take it back because it had a mark the size of a grain of salt on it. Had the nerve to escort me out and it was so embarrassing. I did nothing to deserve an escort out. I’m a longtime customer of Gucci. This is the kind of store that the second you walk in you are judged. It’s a shame. Sales people are on some kind of power trip. With all the other stores in the mall you would think they would want the business. Ridiculous

I can’t say much about the overall service, but the one sales associate that worked with me was so friendly and patient. I forgot his name unfortunately as this was many months ago, however he was very accommodating. I was in the market for a new wallet because my old one broke, and I am someone who is very picky about the things I buy. I have to love it 100% and explore all my options before I settle with something. The luxury goods industry is also one that will never have exactly what you want at that given time, so it takes a lot of running around to find the perfect one. I went to a Gucci store in Manhasset, NY a couple nights before I came back to Boston, and did not find one that I loved there.
This store had a couple of different selections, but what really sold me was the sales associate and his patience in trying to understand what I like and what suits me best. He pulled out at least 10 – 15 different wallets before I narrowed it down to 3. The entire process took me probably about an hour from walking in the store to leaving with a purchase. However, he basically held my hand throughout and did not leave me in the middle to help another customer. It really made me feel as if he cared about me as a customer and did not treat me as a dollar sign that he can make some sales off of. I also came with my mom, and he was very courteous to both of us.
Amazing service. Because of this, I will probably continue to come back to this Gucci store and this particular sales associate if I am looking for another Gucci purchase :)

Spectacular customer service here. The selection of bags and shoes is enormous and when they have their summer sales, ohhh my, the deals are to die for!

Gucci is by far my favorite brand of handbags and it pains me to give such a low rating, but my most recent visit has convinced me to only shop at the Saks a quick two minute walk away inside the mall.
While I’m definitely not the most wealthy customer a store like this sells to I own several products and spend too much time procrastinating on their website so I am familiar with what’s currently available. I recently saw a new purse online, but as it’s in a new color I was hoping to see it in person and just buy at the store. Upon entering the security guard just glares at me as expected but then I have an awkward few minutes of just standing there before he tells me a sales person will be with me soon. A sales woman comes over and I explain exactly what purse I’m looking for and that I saw it just come out on the website. She makes a face and tells me that it’s an old discontinued style they don’t have. I insist that it just came out online, hinting that maybe she should look it up or see if other locations has it etc. and she just told me what colors they do currently have (one of which I know is like a year old!!) and when I didn’t jump for those she walked away. Like how dare I come in here seeking an old style? The kicker is, and what has permanently turned me off of this location, it really is a new style not yet available in the states. Had she looked it up she would of realized this. Stores release new items on a schedule and if she had common sense she would of realized I must be talking about something about to be released. I did not appreciate that she immediately wanted to talk down to me and jab an insult at me. I think that this employee of such a high end store, where the average customer’s purchase is significantly higher than their paycheck, needs a reality check, a dose of customer service, and to brush up on the product they are representing.
Before this incident, I have come in to purchase another purse and wallet as well as a belt as a gift for someone. The last time I bought a purse I was as specific as this time and the sales person appreciated that I knew what I wanted. When I bought the belt I was unsure of size and what style I wanted and the sales associate was very helpful at giving opinions and helping me guess what size would work. Satisfactory experiences but I’ve experienced better else where.

I feel that I am being conned. I want to let everyone what I’ve been though since August 2008.
In August 2008, I purchased a fur coat for $ 16,970.00 from Gucci America, Inc. (Boston Gucci Store) using my Space Coast debit card ending in 2626. I received the product and returned the product the next day which is within the Gucci (10) day return policy. Enclosed I am providing you the Gucci return policy my receipt and the return slip. I have been demanding my money since August 2008 I left the country for school. Today I received a document from Gucci Inc. Who are now coercing me to a sign a document offering me only $ 6,788.00 which is only ¹⁄₃ of what they owe me. I haven’t been able to get any resolution or reason for this offer from the Vice President, the Vice President Assistant, Eastern US Director, and Customer Service Director. But they I’ve been getting the runaround for (4) years.
I’m currently filing reports with
BBB
SEC
FBI
FTC
The Attorney General
And contacting all fashion magazines, newspapers and new stations.

5 stars for their bags… always top quality as expected.
4 stars for their watches (mine needed to be sent out and adjusted after just under a year)
3 stars for their customer service. Hit and miss with that… generally, I have to seek them out for help. They’ve all been very nice, just not so attentive most of the time. Eh, it’s fine… I wouldn’t be all rainbows and glitter with personality if I worked there. Pretty boring job if you ask me.
Still, Gucci, you are one of my loves. Thank you for being you.

I received excellent customer service at this Gucci Store. The sales associates in this store are not the snobby. Love my new bag!
Small collection!

Personally I love Gucci and their products but this is a reflection of service.
I was out shopping with my Mother. The two of us shop the same way. We both wear sneakers and plain clothes that are easy to get in and out of for trying on things easily throughout the day. Shopping is a sport that we take very seriously.
I was returning a gift from my husband. It was a beautiful Gucci purse but it was half the size of me. Too big for my taste and wanted to exchange it for something smaller.
Maybe it was because I walked in with the huge Gucci purse that they paid more attention to me but they avoided my Mother who was perusing the shelves. I don’t know if it was the yoga pants and sneakers that made them avoid her but I noticed she was definitely being avoided. I had the same attire on and knew I was being watched like I wanted to steal something.
As I was discussing the exchange with the sales associate she was a tad snotty and that’s when i decided I was just going to return the bag altogether and get the hell out of there. When I whipped out my Valentino wallet to put the cash into she suddenly tried to sell me purses again. Oh now I seem more interesting because I have a designer wallet? Kiss my little blond a$$.
I said no thanks, walked straight across the hall to Louis Vuitton, and bought two purses from a lovely saleswoman. Thanks Gucci saleswoman for pointing me in the right direction!

The service was decent enough for being in the Northeast, however, I felt odd because I had to find an associate to help me rather than being approached and asked if I needed assistance. I think I may have taken the staff by surprise, as I was the only shopper in the store that afternoon… they probably weren’t used to someone coming in too often.
I was here to buy a scarf for my brother, who told me that they ran out of scarves back at the South Coast Plaza in southern California. They had several ones, so I ended up getting one with a gold stripe with two brown stripes surrounding it covered in the gancini-​like logos.
The lady who did end up helping me was helpful enough to wrap and box the scarf, and I appreciated that effort. Whilst waiting, I didn’t quite feel as appreciated as I do back in California. I think the standard in California is definitely higher and it may be unfair to compare other places to it.
The location facing Boylston Street is prime and the fact that it also has mall access should work in its favor, especially once the economy turns around. There’s just that lacking magic that all high-​end stores should have… you know… where you don’t feel so bad for spending so much of your money.
In short, if you can’t stand homosexuals snubbing you, it may be best to get the attention of the ladies working here or to bring your business elsewhere.

I live, breathe, and die for Gucci. It’s my number one pick each and every time I am seeking a new handbag. I have kind of given up on nice shoes, since they get trashed on the disgustingly horrific «historic» sidewalks of our lovely city. otherwise, they would be supplying my footwear, as well.
The new store is huge, its spotless, the set up is great. They have a good selection of classic bags as well as the new collections out, so you can see exactly what they have going on.
The only thing I will say– and the reason there is a star missing– is that the staff can be a little cold. I may not walk in looking like Melania Trump, but I have a credit card that is on the verge of melting and 7 of these puppies already in my closet, not to mention the watch, shoes and a couple pairs of sunglasses… so I wish they would treat me like someone who they would really like to sell, instead of a teenage shoplifter (side note: this applies only to the staff of the new store, as the old Copley location was filled with staff who were always very interested in helping me out).
But hey, I will keep going back. Of all the bags I’ve ever owned, I have never ever– not once– had a problem with a Gucci. So sorry, mortgage, but a girl’s gotta have her bags.