Hertz Rent A Car

This location does not even earn the 1 star rating.
I stayed at the Sheraton Boston Hotel on 12÷12−12÷14÷14 and was excited to hear that there a Hertz Rental Car location on site. Hertz is a really good company in my past experience, but NOT THIS LOCATION.
I got a rental car on 12÷13÷14 at 8:15am and returned the rental car in front of the hotel the same night around 8:30pm and the valet guy told us to just leave it there. We thought it was an easy process. But few days later, I saw Hertz charge my credit card additional $ 100.00 so I gave them a call and they keep transferring my call back and forth. Very unprofessional. I asked to speak with the manager at the Park Plaza Hertz location insteadl. The Park Plaza Hertz location told me they had to do some kind of inspection for the car because they found cigarette buds in the car and that the smoke smell is very obvious. I NEVER smoke in my life and I have no idea why there cigarette buds in the car. It could be the valet guy or hotel employee who smoke in the car since Hertz wasn’t open until the next morning. There was no cigarette buds or smoke smell when I returned the car. It really upsets me how Hertz accused me of smoking and charge me $ 100.00 when we didn’t smoke in the car!!! Bad customer service and wouldn’t try to help at all.
** BEWARE ~ Do not get a rental car here! **

Monday morning of a holiday weekend and one person on duty? It was 10 mins before the attendant showed up, 10 mins to help first customer, then my turn. That went smoothly but then I am asked to sit for another 10 mins until they have my car up. 30 mins to get a pre-​booked car is way too slow. Hertz is otherwise a really good company in my past experience, so I will rent from them again, but not this location.

It’s Sunday morning and there is only one employee working at the Hertz desk. She has to check each person in, walk downstairs to the huge garage, get the car, and drive it up to the door.
I’ve now been on line for 31 minutes. She has checked in 3 people in that time. There is still one more person ahead of me.
Unlike previous reviewers, I don’t have any problem with the employee here. She seems to be polite and doing the best she can. But for Hertz to make people wait 45 minutes for a car due to understaffing is inexcusable. I will never make this mistake again.
Meanwhile, while waiting, I read Katherine O’s review and went over to Enterprise while my wife held my place on line. Unfortunately they had no cars available but they did have three employees on duty.

Hertz counter at the Sheraton is awful. We were in town at a conference at the Hynes, staying at the Sheraton, made a reservation to pickup a midsize car here at 2pm and return the next day at Logan Airport. At 12:00, we walked to the counter to see if the car would be available at 1pm, an hour early. The woman was very rude and snapped at us and said she didn’t know when she would have cars. We called the Hertz 800 number to complain, after telling my story to 1 agent who was polite but could not help me, I was put on hold with the complaint department for 20 minutes (Not a good sign that there is such a long hold for the complaint folks), then after telling my story again, I was told she couldn’t take my complaint until I picked up the car. Yes, after waiting 20 minutes to tell Hertz about their very rude employee, we are told this. So, at 2pm we go to pick up our car, and the rude woman, snapped at us again and told us she didn’t have cars until 3pm!!! This wasn’t going to work, as we had a 4pm appointment at of the area. The concierge at the hotel directed us to Enterprise. Turns out there is an Enterprise in the Prudential center at the bottom of the escalator just past Dunkin Dounuts in the mall. No signage, but a complete hidden gem! A nice agent in a tie, help us, walked us right over to the same car we would have rented at Hertz, and all at 50% less then the Hertz price. I was already in the computer system, so the whole thing took under 10 minutes and I was leaving for my appointment.
Definitely take the time and look for Enterprise when needing a car in this area. I will definitely come back again and again.
Hertz, honestly, shame on you. I would have never written this unflattering review if your customer service agent at the counter and on the phone had 1. been polite, and 2. been able to assist me properly. You’ve got much to clean up with your people and how they behave with customers.

We stayed at the Sheraton hotel in Boston and they referred us to Hertz since it was in the lobby. Problem #1– they NEVER answered their phone. Regardless, we went ahead and decided to rent the car when we go to the hotel. My husband called in the morning and they said they had the cars and to just come by at 2 (when we wanted the car). No credit card, no confirmation number, so I walked down to talk to the person to give my cc number to reserve the car. She said I couldn’t do it and I just had to come back at 2 when we wanted the car. Guess what… at 2pm, when we went back, they didn’t have a car big enough for us. And all she said was to call the 800 line for Hertz to find another car. She didn’t even try. So, my lesson is to never rent from Hertz and to always go to Enterprise, where they were ten times more helpful.