John Hancock Life Insurance Company

Do not ever take out long term care with this company. Their call center is in the Philippines and they conveniently lose all correspondence you fax over. They constantly deny or close your claim by asking for more and more information. The company has lost a ton of money over the years by not writing up individual policies and now that so many people require an aide or nursing home care, it’s costing them a fortune to pay out policyholders. Their hope is that you die or give up. Contact the dept. of insurance complaints in your state, Better Business Bureau, NBC, or the press. Shame on them for taking in so much money and then ignoring you!!!

I was contacted by this company 6 months ago about funds from a policy from my grandmother that were going to be released to the state. I spent 6 months of my time and almost $ 200 assembling all of the paperwork and death certificates required. After 6 months, I received a letter telling me these funds reverted to the state in 2005, 9 years ago! I don’t understand how this company tolerates such incompetence. Obviously it’s too late for me to receive these funds, but it should not be too late for these incompetent employees to be reprimanded or worse. They initiated this contact, corresponded with me 6 or more times in writing and by phone, and they did not bother to check and see that the funds were not available. I will be posting this negative review and warning online and on various social media sites. They should be ashamed to have such incompetent workers employed by John Hancock.