I had an appointment scheduled for between 12 and 1 pm on the day after a big snowstorm. My heater was broken, leaving my apartment a balmy 51 degrees. Mike called me at 1 pm to tell me he was running about an hour behind schedule, which I said was fine. At 3:30 he had not arrived so I called and left a message inquiring about his whereabouts. No response. I looked on the website and Twitter for an «up-to-the-minute status check» as the voicemail suggested. It had not been updated since January 21st. At 5 pm I called again… stone cold silence(pun very much intended). Then I sent an «instant email» which, you guessed it, was never addressed. A text message also was ignored. I called two more times though I knew I’d never see this guy. Ultimately, I had to call for emergency service. There are far more reliable businesses in Boston – DONOT go with this one!
Carla H.
Rating des Ortes: 1 Georgetown, MA
This company was very unprofessional I asked him to replace a toilet. First he said he went to the wrong address and replaced a toilet there? I only found this out when I followed up with tenant after I paid Kellz Heating. They went back to house to do the repair and was upset that the job was more than he was equipped to do. He placed a smaller toilet in the unit leaving a 8“x2″ gaping hole in the floor and did not dispose of the old toilet, instead he left it on the sidewalk for me to get a fine from the city of Boston. Again not telling me. He then charged me an extra $ 225 for the«extra» work he had to do due to older plumbing. When I asked he to remove the toilet, he flat out told me NO. Customer service and reliability rating would surely be under 1 star as I now need to get another workman in the unit to redo what he just did. I would never recommend this company!