Luna Boston

This is a review of their online store.
I had made several online purchases in the past, using coupon codes and price matching, and had no problems.
Not long ago I made a purchase with a price match and a coupon code. The site accepted it but a few days later, I received an email informing me that they would not be honoring my discount and would be cancelling my order altogether. I wasn’t asked if I still wanted the item, and I wasn’t offered a different discount. TERRIBLE customer service.
If the site accepted the discount when it should not have, it is not my fault that they did not update their system. They should have offered some other sort of discount option or AT LEAST asked if I still wanted the item rather than cancelling altogether.
Needless to say, I will NEVER buy from their online store ever again.

There’s really nothing like getting an amazing deal to make you love a place. I got a wonderful pair of $ 425 Botkier booties for $ 100 (with my groupon). Amazing.
Aside from all that, the store is laid out really well and carries some really great/​little-​known designers, along with the requisite Koobas and Diane von Furstenbergs and such. There are some cheaper/​vegan options as well, which is a nice touch. Prices range from $ 90 (for bags, much cheaper for accessories) upwards of $ 600, so there’s something for almost anyone.
What I really can’t say enough about was the service; the associate who helped me was incredibly nice and helpful. He informed me that they’re (unfortunately) not selling shoes any longer after this season, which is a bit of a downer, but completely understandable if they don’t sell.
I probably shouldn’t be back for a while, but… I probably will.

The definition of handbag heaven would most certainly include a mention, if not an entire diatribe, of the merits of the collection chosen by the staff at Luna Boston. Well-​edited in color, size and practicality vs. novelty, Luna represents to me what my dream collection of hand bags would be: one of every color, one of every size (envelopes and satchels and and hobos, oh my!) and even a handbag that could fit half my life inside.
If bags aren’t you thing, they have a selection of jewelry, scarves, shoes and accessories that are not only current, but certainly more on the affordable side than most of the handbags. On m last visit, I scooped up a gray silk Rachel Weissman headband with an adorable bow. The damage? With 25% off, it ran me just $ 22!
Though the bags are a a bit of splurge, if you got the benjamins, bring them here. Or save up your pennies! Me? I’ll be stocking up on the handmade rings, locally designed bracelets and necklaces, and even a hat or two!

Yes, they have an interesting collection of bags (less so with shoes and accessories), which is usually the draw. And they’re a boutique, which assumes quality control. And we like that their online shop gives a current inventory listing.
But…their customer service leaves so much to be desired that if I didn’t have a store credit to use there, I would never go back again. In fact, I’m wondering if I can sell it to someone…
I bought a pair of very thick-​soled Michael Kors flats here because they looked like they would last forever and I loved them. In practice (meaning after wearing them for 15 mins with socks), they ripped my heel up so much I could barely walk without tearing up. «Oh well,» I thought, «I’ll just take them back.» Unfortunately, it was Halloween week which means I couldn’t find the time to get to the store. Little did I know, the store has a 14-​day return policy for shoes (seriously, what an arbitrary number) — nevermind that the industry standard is 30 days. I showed up on the 16^th day. You would think that since it was the 16^th day, management would have worked with me, given that this is the very definition of customer service. They did not. And they were rude about it.
I understand that the economy has gone to hell, and so businesses are reluctant to take money off the books. However, being shitty to a potentially good customer is probably not the way to draw business. Being a small business, not a corporate behemoth, they should know that a personal touch is the way to draw customers. I can get the same inventory online somewhere else without dealing with rude people and an arbitrary return policy in the event of a product failure.

THE BEST. The first place I look for a new handbag. They are always on top of the new trends/​designers, have amazing sales, and their site is very well designed and organized. I’ve made many purchases here and the serviced is some of the best around. The owners really care about the business and are dedicated to generating return customers. They usually offer free shipping, which arrive in NY the NEXT DAY. Amazing. Nothing compares to that delicious leather smell when you open your ups box, beautifully packed with a new luxurious bag… yaaaaaaaayyyy. I visited the store when I was in Boston a few years ago, the store is cute and employees are very friendly.

I was walking down Newbury when something caught my eye. My best friend followed my longing gaze and said «should we go in?»
I’m not a Newbury Street shopping girl, I would be but my bank account doesn’t allow for it. But when i walked in this store all rational went out the window. My thoughts were «can I have one of everything please?» The owner was amazing, perfect customer service from how to clean the bag to «do you like this one better than this one?» I’ll be back, definitely without a doubt…

Can you put zero stars? If that was an option, thats what I would pick. This is by far the worst customer experience of my life. I will never ever again buy anything from this store, and I would never recommend that anyone else do so.
In short (this story is way too long, and too aggravating to write out with all the nasty details):
1. I ordered a handbag on pre-​order on April 15, the promised date was May 1, I got it May 8, on the site it showed that my bag was to deliver on time, obviously not the case.
2. It was the wrong bag, the photo on the site was not even close to what showed up at my door, what was delivered was a different color and texture, even though they knew this was not the bag that was advertised they sent it to me without a phone call or email. Nice.
3. The bag had deodorant on it… how did I know it was deodorant? It smelled baby powder fresh! How lovely.
4. I had to call customer service multiple times, and after a bunch of «I don’t knows», some girl told me that the color/​texture leather bag I ordered didn’t exist. SO I return it. I say «If you can get the right bag, please call me and let me know, but I am returning this one and will be looking elsewhere»
5. After RETURNING not EXCHANGING the bag, and not hearing a peep from customer service, I get an email saying that my new bag has shipped… what the f*** last I checked I returned this and was expecting a refund.
I don’t want to give any of my money to this poorly managed company, with terrible customer service, so as soon as this gets to my place, its going right back. A month after I ordered this, I have no bag, no refund, and no satisfaction whatsoever. These people are ridiculous.
Sure they have cool brands, but you can get them somewhere else, definitely not worth the headache.

For any handbag lover such as myself, this place is the ultimate heaven (or hell, depending on the state of your wallet). I first found out Luna Boston as a website, then discovered they had a store. Since I prefer to buy things in person when I can, I happily traipsed there with some other bag loving girlfriends and we had a grand time looking at and trying on all the bags. They have shelves and shelves of a great selection of some cool designers such as Botkier, Kooba, and Rebecca Minkoff… they mentioned that they have the largest selection of Rebecca Minkoff bags as well. The sales people are all very nice and courteous, and even informed us if there is something we don’t see on the floor, then be sure to ask about it because they may have it in the back. I’d go by for several visits if I could, but will have to wait until my wallet is a little healthier. ;)

Ahhh Luna… this place is basically my dream come true. In my dreams, I shop here every day. In real life, I go here once every few weeks to look at all the pretty things, but I’ve only bought two bags and a few peices of jewelry. The bags were birthday presents to myself and the earrings were birthday presents for friends. I love my Luna bags (one Highway, one Tano). Every item in this store is special (or at least they are really good at making it seem that way). Treat yourself when you have some extra money to play with and you want to splurge. They also have a great selection of smaller, less expensive things, like wallets and keychains. The off-​season bags will go on sale and if you don’t mind the odd-​ball, leftover colors, then you’ll get a good deal.
Here are some tips: Go there when you have a lot of time on your hands. It might only take you five minutes to look at all of the bags on display, but the salespeople are always friendly and helpful and they have a TON of stock in the back. If you like something you see in, say, brown, but your’e looking for a black bag, it’s pretty much guaranteed there are more colors in the back. Also, there are plenty of variations in the styles you see, so if you like one designer’s bags but the size isn’t right or the hardware isn’t for you, there’s probably a different version somewhere. I’ve also had them special order a different color for me and, even though I had to wait a week which was so sad because when I buy a new bag I want it NOW, there was no extra charge so it was totally worth it.
Check out the website. You could easily kill an hour looking at everything online. Once you find something, use the online discount – it is huge.

I may be bending the rules a bit by Unilocaling this place without having technically set foot in the physical store, BUT I am just SO happy with my online transaction with them that I needed a place to express that sentiment. And that place is… Unilocal.
I had been on the hunt for a great shiny silver/​metallic clutch for so long that I was starting to feel like Goldilocks — this one is too small, this one is too slouchy, this one is too shiny, this one is too well… FUGLY. You know what I mean. So I finally came across the
website. Goldmine! The website has a plethora of crisply colored photographs, including ones in which a model is holding the bag (as opposed to a mannequin as in many other sites) so that you can see FO REALZ how big a bag will be (which is an essential element particularly in purchasing a clutch).
Anyway, their website was a snap to use, and the whole checkout process was a breeze. I spent a minute typing «luna boston discount code» into ze googley machine and came up with a 20% off discount code (OH SNAP). And then I found out that it’s free shipping on orders over $ 100 (EVEN BETTER).
Now, because it’s UPS Ground, I didn’t expect to receive my bag until later this week, maybe even early next week. No biggie. BUT NO. I received my bag TODAY. Which made the shipping essentially next business day (they received my order on Friday and I received the shipment on Monday). THAT IS TEH AWESUMZ.
Finally, I even have rave reviews of my receipt of said package. The purse was inside the dust bag (as it should be) and wrapped in pretty blue tissue paper. They also included a hand-​written note of thanks for the order, and had a little free smelly-​soap thing that had a handwritten note that it was «A little gift from everyone at Luna Boston!» Love it.
Somehow, despite the impersonal nature of a transaction through the interwebs, Luna Boston and its staff conveyed a sense of thoughtfulness and caring for me as a customer (as opposed to a faceless credit card number).
Props to them, and really… I think this is the beginning of a beautiful friendship.

success! after two years of searching for a bag, or putting off the search due to lack of funds, i finally have a grown up bag. no more $ 10 gap men’s bag for me!
i am VERY particular about my everyday bag and even if i like a bag, i need to be able to see myself carrying it to work and back everyday. it has to fit the everyday items (planner, wallet, keys, phone, etc) and the occasional item (book, a new yorker, bagel, etc), so when i stepped in to luna to see what the bag situation was, i zoned in on the messenger type bags in the back and fell in love with one line in particular, matt and nat. the girl in the store gave me some options and advice, which really helped me make a decision.
i ended up getting a wallet to match, and since both where from a «vegan» line, the price wasn’t too bad.
i would def recommend this store if you are in the market for a new bag, purse, clutch or wallet. they are certainly not cheap, but the store is well kept, clean and well laid out and the prices are clearly marked (which helps when you are looking to avoid those $ 600 bags).
happy shopping!

Gorgeous leather handbags though on the expensive side. My arm would be proud to tote one of these babies. Certainly not for spontaneous purchases. Great wallets too. But the styles are very classic and simple, nothing too unique. Several styles of Bronx flats, not that great of quality but some other more interesting brands as well. Staff was helpful and friendly.

If you’re a bag hussie like I am, you’ll fully appreciate this store. They have an excellent selection of unique, lesser-​known designer handbags, all of great quality. If you’re they type of person that doesn’t like to see everyone and their grandmother carrying your bag, then this is potentially the place for you. They carry a lot of Hayden-​harnett here, which has fabulous leather for around $ 400 – 600. I got a great HH wallet here at a great price. They also carry Aleya NY, which I found out is the same leather as Botkier. Very soft and supple.
The store is not jam packed with bags either… it’s very organized, laid out very well, and very easy to shop here. The SA’s are extremely friendly and are very well educated about the products they sell.
Definitely a refreshing store to go to…

the selection of pocketbooks is terrific here… you’re almost guaranteed to find something to fall in love with… the salespeople are equally in love with handbags, and quick/​eager to help you find someting you NEED.
This shop is where I would go to feel like I belonged. Amongst other girls who know the value of a good handbag. People who know how important it is to ‘try on’ the bag you’re thinking of purchasing.
and that you can never have too many bags.
ps. dont’ forget to check the sale selection on the back shelf!

Yes, I agree with Erica… this boutique is definately one of my highlights on Newbury Street. The staff is always friendly and the selection of bags is always good, fun, ecclectic and updated every season. They were really nice when I ordered a customized bag.

Ok it is true… I am addicted to bags and shoes… therefore of course I love this adorable little boutique. Owned and operated by two sisters, the service is fabulous and the selection is perfect. From semi-​expensive kooba bags to really funky yet affordable bags of all kinds there is truly something for every gal here… also I find it impossible to find special occasion handbags that don’t scream CHEESE… and they have a ton… they also have an online store which is very convenient.

Handbags and Jewelry-​pretty girly, and a good selection. I got the cutest change purse for my friend– this little heart number with jewels all over it. yay! Kooba, Jane Fox, and t-​bags are all here as well as some unknowns and locals and tons of delicate jewels. And they have attractive laptop bags. GOOD FOR: hard to find brands.