Maaco Collision Repair & Auto Painting

My experience with Maaco could not have been better! My 18 yr old son was involved in a fender bender. He agreed to pay for the damage to the other car and it was brought to Maaco for the repairs. From the minute I spoke to the customer service representative Lisa I felt better about the whole situation. She has gone above and beyond to try and stay in touch and give me notice of when things will be done, provided me with a comprehensive receipt of all potential repairs and was so very pleasant and empathetic to my son who has to pay out of pocket for the repair. She has a friendly, understanding demeanor and put a positive spin on a disappointing situation. Thank you Lisa you are awesome and I will recommend this business because of you!

Brian and Lisa are the best!!! Went to them to fix huge hit/​large repair and they were nothing but professional, kept me updated and assisted me with my rental which was right next door. I know nothing about cars and have been taken advantage of in the past by many car repairs however they were fantastic and I will be forever grateful for their honest great work. Cannot stress enough how great they are and if you need any body repairs they are definately the place to go!!!

this maaco is under new ownership, management since early 2015. the work customer service is 100% better. ritchie the new guy is great. they really brought the quality of this shop to where it should of been. thank you, personally. great job on my car.

I dealt with Brian and Jeremy during my trips here. I had an issue with the factory paint coming off of the primer on my car’s roof, and after realizing that the patch kit I got was not going to cut it, I brought my car in to Maaco.
I met with and talked with Brian about options and got some tips from on how to attempt the repair on my own. Then I went and attempted it and some things didn’t work out with adhesion to the old primer, and my method now caused me to remove some of the old primer, exposing the metal. Then tiny orange spots developed, and the forecast called for 8 days of rain, and I decided that was an omen and just brought the car back in.
I was then able to talk with Brian about some price sensitivity and he was reasonable. I then talked to Jeremy and we discussed the process and timeline and I handed off my car.
I was initially worried about the timeline, seeing as how I was handing off the car on Wednesday morning and picking up Friday evening, I didn’t know they could have such a fast turnaround for a paint job, especially a tricoat.
So came Friday night and I arrived near closing time and they brought out my car and she looked perfect. They blended the new paint into the old and I struggled to see where one met the other. I was relieved big time.
Great job, great service, and great turnaround. I’ll be back (but hopefully not soon).

they only get 1 star due to my bumper finally being fixed… only took them 32 days… horrible experience… im a 1^st time car owner… my 1^st repair experience and hopefully my worst i will ever have to experience…1^st they tel lme car was ready on a friday i tel them i can pick up monday, i get there monday and bumper is off– was it really ready friday??? then im calling every2 to 3 days for updates — they supposedly got wrong size parts each time — -they put a false note in my file stating a girl name shannon advised me not to drop it off on a fri since work wouldnt be started until monday — 1. i had never met a shannon 2. if they had advised me i wouldve taken the advice, this led to me going over my covered rental period and having to pay out of pocket for extra days… the lady maria argued with me over the phone and yelled to me 3 times she wasnt listening to me b4 hanging up on me… poooor customer service… they lost my spare car key and are pretending its nowhere to be found… and they say im responsible for it because i signed the paper stating i removed all my belongings!!! really? im responsible for losing the key i handed your employee… its just unbelievable… horrific…by the way when i picked up my car rear seats were still folded down and diagnostic equip was left n the car so i had to go back in and return it to the shop!!! never going to them again… oh yeah, the splash guard they fixed for me, started hanging off again same evening of day i picked it up… what a debacle…
poor customer service all around!
still can’t believe they lost my spare key and say theyre not responsible!!!
if youre looking for friendly receptionists, speedy work, and to have your key (s) returned to you, do not, i repeat, do not go to this maaco…

Had a great experience here. Brian and Lisa are friendly, professional, and run a great business. Very conveniently located attached to Enterprise RAC who are always fabulous as well. Brought my car in on a Monday and it was done by Friday, they did a great job and also cleaned the interior which is awesome. I’d definitely come back here, and recommend them to anyone in the area!

STAY AWAY FROM THIS BODY SHOP!!!
The managers and sales people lie.
I have my vehicle brought in around April and was told if i dropped it off early on Monday, I would have it back by Wed, Thur. I explained that I didn’t have rental coverage and I was moving so I needed my vehicle back asap or I will bring it to the dealer. The insurance company was paying, however Maaco promised to have it done quicker. After the vehicle was painted and I was told it was ready I had to go back three times, taking the T and renting a friends vehicle. Every time I returned I found issues with the paint. I was given two estimates, one for around $ 1,200 and another for $ 2,400. I was told the more expensive one was for removing all the moldings. The sales person asked explained that if I was going to trade in the vehicle, I should go with the higher priced one because this includes removing all the moldings and this would guarantee no over spray. This was not the case. They charged me/​insurance carrier for the more expensive one, however gave me the cheap paint job. There is over spray all over the vehicle. Some of the roof top moldings were removed, however not replaced securely and were lost while driving on the highway.
I was going through the insurance carrier, however they can’t do anything for me, so I have had to higher an attorney so that I can have the vehicle repainted. If you have an older vehicle and are looking for a quick cheap paint job, this is the place.
I would stay away and get everything the so called manager says in writing. They removed factory emblems that they charged me for and replaced them with the wrong emblems and the ones that they did replace were put on crooked.
STAY AWAY FROM THIS SHOP. They lie and don’t understand customer service. Law suit pending.

Maaco in Dorchester completely repainted my 2002 Subaru WRX wagon and they did a fabulous job. The finish is flawless and a combination of removing some trim and carefully taping other areas resulted in a job where there’s no bleed over that I can see. The color is a great match for the original. I have had several people spontaneously comment on the quality of the job. In addition the total cost was approximately 20% less than the two other quotes that I obtained– one from a Subaru dealer autobody shop and one from an independent autobody shop. My only minor complaint would be that it took them two days longer to finish the job than they had originally predicted.
Kudos to Brian and the consistently friendly team.

The crew at Maaco in Dorchester did a wonderfully professional job at repairing my car. I can’t believe they even went to the trouble of cleaning the inside of the vehicle. Another especially nice touch was the much appreciated lift home right at closing time.
My new car looks great again and it’s all thanks to them!

Maaco is a little more expensive than your local neighborhood repair place, but their work is definitely professional. After my car accident I went here and was taken care of very well! I’d recommend anyone to take a look at this place if they need some cosmetic car work done!