MaidPro

DO NOT USE MAIDPRO!!!
I contacted MaidPro to use them for cleaning. When I called the person right back about a quote, she wasn’t available and didn’t call me back for hours. It took a few days of phone tag to get in touch with anyone. When I called in, I started answering their questions. Luckily I mentioned I wanted weekend service and found out they do not do weekends. The woman at the other end of the line was SO RUDE!!! She yelled at me that she wished she knew that sooner (then why not ask me that?! i was answering your questions!) and then HUNG UP ON ME!!! RUN FAR FROM THIS TERRIBLE BUSINESS AND DO NOT PICK UP THE PHONE!

I’ve been using MaidPro for 8 months and Sandra has been my maid the whole time. She does a good job and the service is super easy.

We have been using MaidPro for almost 2 years now. The original pro we were assigned did not fit our standards, and the office worked with us to find someone who would be a good fit. They are super interested in your feedback, and I have found that when I explain the issues clearly, they are addressed in the next cleaning. Scheduling seems important to the company, as they make sure to send someone if there is a last minute conflict. However, after being fortunate enough to get Susan, we prefer missing a cleaning rather than getting anyone else. We have had the pleasure of working with Susan for over a year now, and she is really great. She does a very thorough surface cleaning and will get through the entirety of our condo each time she visits. She even puts up with our crazy frenchie who follows her around in hopes that she’ll stop cleaning and play with him.

We have been using MaidPro for a couple of years now and are very satisfied. Diana is a great worker and always brings cheer to our time together. Thanks Diana and MaidPro!

This is my first experience with a cleaning service. I was unhappy at first, as I am generally good at surface cleaning myself and was hoping for more deep cleaning. The PRO’s are unable to use bleach containing products so I still need to clean bathroom grout and tile myself. Also, they don’t do the deep cleaning I was hoping for (under furniture, etc.). It’s more of a surface cleaning and straightening; they are good at that. After trying 3 different PRO’s, as well as special requests for specific cleaning, I resigned to the fact that this company doesn’t provide deep cleaning that might require moving furniture and getting into corners and cracks. I’ve stayed with them for now, but once I can find a better service that does deeper cleaning, I will switch. Also, they send different people, even though I have a set schedule. Since I like to leave tips AFTER the service, based on level of service, this is difficult. I have asked about this several time, assured I’ll get the same person, but this is inconsistent.

I had a horrible experience with MaidPro. I was at work when Elba arrived so I asked for the concierge to let her up to my apartment. I left instructions on certain items that needed to be cleaned (microwave, oven, refrigerator) given that I was moving out that weekend. I received a call that Elba needed to borrow a broom and vacuum and asked for the concierge to loan her these items since I had already removed these items from my apartment.
I was absolutely stunned when I got home. The floors had not been vacuumed and the refrigerator and oven had not been touched. The list that I left for Elba was right next to the 49 point checklist and feedback card which means that she decided to completely ignore my requests. I asked the concierge if they were able to loan out the materials she had asked for and they confirmed that they had been returned.
I would highly recommend anyone to use a different cleaning service given my experience.

MaidPro’s owner contacted me after reading this review and refunded my money. It’s good to know there are still businesses out there who understand good customer service!

The cleaning itself has overall been quite good. For awhile, we were assigned the same consistent person who did a ridiculously good job cleaning our apartment, and then she moved and we got someone new. Once or twice over two years of biweekly cleanings, I was peeved that the cleaning job was not very good. However, the manager Roy was always very reliable in taking care of the problem. They worked to make me happy — listened to my complaints and fixed them. Overall I am quite pleased with them and we used them for two years to clean our Boston apartment.
I like using MaidPro because it is more reliable than an individual person. The maids are bonded/​insured, and you don’t have to worry about someone being sick or flaky. On the appointed day during the appointed window, someone just comes. No drama or scheduling hassles.
Thumbs up.

I used MaidPro for several months. First there was the insanely rapid response to my request for information submitted online — a few minutes at most. Second I found the office staff to be generally flexible to my needs — I took care to not ask for anything extreme. Third, my cleaner — Rebecca — was a pleasure to work with. As I work from home I interacted with her regularly. She did a great job and always took care to understand my needs.

I’ve been using Maid pro for about 4 months. I scheduled my time with Maidpro at all the time that I was home. I have Susan as a cleaner from the beginning. She’s a really nice lady, she cleaned up carefully for all my stuff, including my make up surface, she told me to be clean with my make up because it’s gonna be bad for my skin. She reminds me that this months my hair falls a lot more than last months and I should really be careful. Although sometimes there was small spots that she forgot, because I’m home and I just remind her, and she always clean it up. I agree with some other people’s review on the schedule. Personally I don’t have a problem with the schedule cuz I’m still a student and I have set schedule for classes. I really wish Maidpro can improve on that, such as make a phone call half an hour prior to the cleaning.
Overall, my cleaning was delightful with maidpro for the past 4 month. I had a 420 sqft condo and it cost about 75 each time, which is a pretty reasonable price for two hours. And Susan always finish all her work before she leaves, even if its over 2 hours.
For the special request, they do charge you for extra, the first time I got charged without notice but then they explained it to me in a pretty reasonable way.
Suggestions for customer: I read a lot of reviews before I wrote this. I think it totally depends on the person you use sometimes, if you are unhappy with the person just keep changing until you find the one you feel happy about. And personally I don’t feel comfortable letting anyone stay in my house without me being there, if you have the same problem just be home :)
I think Maidpro’s customer service is nice, they always reply fast, and if there’s any problems with the price you got charged they fixed it fast for me.
I’m happy with Maid pro overall: D

Horrible. Stay away from Maidpro! At first things were ok. The cleaner did a decent job, but I was told that they would rotate cleaning certain less used rooms so it would be less expensive every other week — this didn’t happen. They charged the full price every week for a while until I caught on. Then they swapped cleaners and scheduled things better so the price and cleaning were in line with what I was sold. Then they assigned a new cleaner — omg — she is horrible. She talks on the phone the entire time. She doesn’t clean things (ah pink slime still on my bathtub tile –are you kidding me???). The absolute best is that she scrubbed my stainless steel topped stove with a WOOL PAD. Yep — genius. It’s ruined. They ruined a stove that’s only a year and a half old. I’m considering legal action at this point. STAY AWAY!!!

Not sure I can even give them a rating, as they never even bothered to come clean.
All seemed to go well, if a bit time consuming, with this company at first. I filled out a form, then I sat on the phone to confirm the information on the form, then I sat on another phone call, where they told me they wouldn’t come clean my apartment because I didn’t have parking right out front. Really? You need a parking space right out front in a crowded urban area? Given that they are a service company, I guess I would need to give them an «F.» Maybe they should move operations to the suburbs where they have garages and stop wasting people’s time.

it’s always nice to come home on a MaidPro day to a clean apartment!
i’ve noticed that some of the cleaners are better than others, (they leave a little feedback card & checklist with your MaidPro cleaners’ name on it, so you know who cleaned each time, which i really like!) Ava is my favorite (Ava gets 5 stars from me!!)…always extra sparkly when she’s been there, and she super nice if you happen to be around when she’s doing her thing.

Way overpriced, poor customer service. I tried scheduled cleanings for a while, but then cancelled them because we just didn’t see the value in doing it every week or two.
However, I kept a set of keys with them and was happy to know that I could call them for a one-​off cleaning if I ever need it. Well — I thought I could, anyway. I called them to schedule a cleaning and it turns out they decided to destroy my set of keys because I hadn’t called them in a while. Assuming they did destroy them and didn’t just lose them, I would love to have had a phone call before they decided to do this. Now I have to get a new set of keys made.
Anyway, they also recently changed their policy to charge customers for parking tickets that any cleaners get while they’re cleaning your place. That’s just ridiculous.
In sum:
1) The quality of the cleaning is not worth the price
2) They mismanage the possession of your keys
3) They want to charge you for parking tickets

After a long day, it’s amazing to walk into your place looking spotless. Just started using Maid Pro for the last few months, and Irma does an awesome job. Everyone I talk to when I call Maid Pro is also very friendly and helpful. I’ll definitely stick with them.

A few years ago I lived in a 450 square foot studio apartment. I kept it very neat and there were very few knick knacks or picture frames. I worked a lot and didn’t feel like spending my free time keeping up on cleaning. So I figured hey, getting a cleaner every other week was worth it.
I found MaidPro and the guy I talked to gave me a good price per hour and I decided to give it a shot. I figured in a neat 450 sq ft apartment it couldn’t take more than an hour.
Not so. I only had them come a few times and they charged me for two hours worth of work every time. The first time they came it was ok. But they didn’t do the few dishes in the sink. I called and asked why they hadn’t and he said that a few dishes were included but not a bunch. I was like, ok well do you define 4 dishes as a bunch? After that I started to notice that they were seriously half assing the cleaning. And they kept only doing one or two dishes and leaving the rest. They said they didn’t have enough time to do the all the dishes as well. Pardon me? You come into a teeny tiny, neat apartment and you don’t have time? The bed was already made, no blankets to fold, no papers to clear, nothing to pick up off the floor. Literally, they had to sweep, mop, dust, do a few dishes, and clean the bathroom. How does that take 2 hours? And they were doing a crappy job at it! I started to get really annoyed and I tested them. I left a scrap of paper behind the couch to see if they were even bothering to step back there. There was about 4 feet of space behind the couch and it was where you walked through to get to the balcony door. It was clearly a through way and somewhere that should have been swept and mopped. Nope, that scrap of paper stayed there through two cleanings. I finally canceled the service.
And now I come to why I’m writing this review YEARS after the fact. Canceling was near impossible. They kept trying to say they’d have someone come back in and re-​do it. I had to be rude in order to get him to cancel it at all. Afterwards, I got phone calls, emails, and direct mailings constantly. Since I’ve moved and years have passed I STILL get the calls and emails. I’ve directed the emails to my spam folder but sometimes they still get through and I’ve screamed at them not to call me yet I still occassionally get a sales call. Not only are they terrible at what they do but they haunt you too!

I have been using Maid Pro for over 3 years. They are very reliable and consistent. Maria who usually services my home, is a doll. I love coming home to a nice, clean condo. And the price is quite reasonable!

I’ve been using MaidPro for about 6 months on a referral from a friend.
When shopping around for a cleaning service, I learned a few things.
First of all, I was under the impression that house cleaning was only for the really wealthy. This does not have to be the case. I live in a 500 sq ft. condo and I wanted a cleaning service because I have 2 cats and the place can become quite dusty and full of cat fur. I regularly spent 2 or more hours every 2 weeks doing the cleaning myself. MaidPro is currently charging me $ 50 per month for the one cleaning I have. This cleaning is so thorough that I do not have to spend much time myself in between. I figure that $ 50 is definitely worth ~4 hours of my time off.
Now, different companies are different about how they price things out. MaidPro quoted me for one person’s time. This person comes to my place once a month for about an hour and 15 minutes. She has all her own cleaning supplies. I prepare my place for her by having it picked up and rather tidy. She then does all of the work I don’t want to do, like washing the kitchen and bathroom floors, the tub, the sinks, the counter tops, dusting everything, vacuuming. Since she has a limited amount of time, I find that tidying up makes it so that she can spend the hour and 15 minutes I pay her for working on the things I most hate doing.
Other companies charged me WAY more than MaidPro, but I think this is because they send multiple people in to clean the apartment. I’m sure that in this scenario, they probably are able to do more work.
I’ve found that it’s easy to work with the woman who comes to clean my place so that I’m happy with the results every time. Pam, the lady who cleans my house, is thorough and sweet. I trust her completely. She loves my cats and I trust her to be here alone with them. Sometimes, I call ahead of time to tell the management that I want her to focus on cleaning something in particular — like behind the litter box or something, and she makes sure to do it.
All in all, I’m very pleased with my experience with MaidPro and with Pam. I’d recommend it to anyone who wants some help with their cleaning, but also isn’t expecting a miracle either. You are getting exactly what you pay for here — one person working for a certain amount of time. Just have realistic expectations and work with them. You will be happy!

I should have checked Unilocal before hiring this company to clean my new (empty) condo before I moved in. I paid $ 165 because I was told it’d take 3 hours. For an empty unit under 1000 sq feet that seemed like a lot (and I can see from other reviews I was probably over-​charged) but I thought OK maybe it will look great. It did not. Looked like they wiped down things rather than cleaned things. I complained and they sent someone to re-​do it. It looked better but I still ended up cleaning it myself when I moved in. In the past I have hired independent cleaners for $ 100 who did a better job. Save your money — I wish I had. Also, when I stopped by their office to get my keys I noticed some signs directed at their workers saying things like «you’re not allowed to take days off because we’re busy». I feel bad for the people who work here — I am guessing they’re treated pretty lousy.

I just started using this company and twice they have not done a good job. for the price that they charge my son could do better.
They only vaucm the rug in the living room, never clean the floor in the kitchen, the tub was dusty, grease all over the kitchen counter. Kitchen table had crumbs left over from breakfast.
I even wrote down what to do.
Every time I call we are so sorry. sorry does not cut it when you work 10 hours come home and you see dust bunnies every where, dishes not clean and hairballs from my cat stuck to the floor.
I even ask Roy the Manager at Maid Pro in Boston did they understand English he said he always sends one of them that does.
Bulls@@####
Do not use this service please I learn my lesson.
I have a business of my own for several years and if a client complains once about the service I am out there.
Thanks goodness I have an alarm system!
On October 23, 2007 :
My second two week ago I ask fo another person to clean my home to give them a second chance well, it was cleaned but she took my check and they also charge by account whcih I was bill twice for. I told Roy Ribas the Manager about this He had an attitude and starting yelling saying maybe I misplaced the check and that the cleaning person did not take it so I said might be true. I looked all over the kitchen where I left the check no check. Call him back he said sorry nothing I can do maybe you misplaced it and it went in the trash. Please why would it be in the trash and if it was on the floor being a cleaning person she would of seen it. on the floor if she is a cleaning. I alwasy leave on the table on top of the cleaning souliton on the table so again that tells me she did not use the cleaning products and she did see the check,
I ask about by refund of $ 10.00 also since I gave the cleaning people a coupon that stated get your thirs dleaning $ 10.00 off (what a joke since it took them three times and still not done right) he said he never received it so I said that is not my fault and stilll yelling said he stand by his poeple.
After I said I do not want the service it is the worst he agreed to give me my discount. Do not use this service I was a fool trying to try them again never will do that will do my own cleaning for now.
Not worth taking time off to meet them coming home to a dirty house and having the Manager at Maid Pro with an attitude, I am the customer and my opion counts in whcih he does not belive it should that his is right. So If they are right why did I have to have to have my place clean three times in a row the first time.
iI called him on 10÷30÷07 on this matter, 07 (and now have to have a check stop and my credit card amount stop).
Time wasted from my job all due to Maid Pro.
Do not sue them pplease beware do not waste your money or time.