MGH Medical Walk-In Unit

The future of health care… Rude, zero concern about customer service, truly pathetic.
Waited over 3 hours to be seen by a doctor. Also, although they were open until 4:00 they «closed» early at around 1:30 so be weary of their actual hours. If they are «busy» they make you wait and close early, unlike most business that actually care about their customers and may actually staff appropriately.

I arrived at the walk-​in clinic at 10am on a Sunday (they open at 9:30am). At 2:30pm (4 hours and 30 minutes later) I hadn’t been seen by a doctor, so I left. They do not see patients in the order they arrive, they preference patients by severity of visit. I was extremely frustrated with their system and lack of clarity. I felt as if I wasted my Sunday. Shouldn’t patients with urgent needs be directed to the ER? I will not return and I will not recommend this walk-​in clinic to any of my friends or family.

It was the worst hospital experience I’ve ever had. The nurse I got was super vicious and condescending. Not only was she unwilling to help and listen but the attitude and tone of voice she gave me were so condescending. She raised her voice, almost on the verge of yelling, all in front of other patients in the waiting area as well. Maybe she is not a good representative of the place, and I hate to think someone so hateful and vicious could be a nurse.

I left work with extremely swollen tonsils and rashes– it started mid day and came on fast!
Of course it’s Memorial Day weekend so my doctors office closed early and most urgent care office hours also close early. I had strep last year really bad– it came back 2 times and I was on antibiotics for weeks, so My immediate thought was that I probably have it again. (I’m also a teacher) So I called my own Doctor and the emergency line said to go to the closest urgent care. Closest one still open is Mass General Walk in. When I arrived and checked in the nurse started lecturing me about how I should go to the same urgent care as the hospital/​doctor I go to and shouldn’t have come to MGH. She told me I was wrong for going to a different place for my primary and specialists– which don’t happen to be Mass General. I felt like I was being lectured. She was so rude about it. Then she went to take my temperature and I went to hold it and she basically swatted my hand away. I understand the «germ» caution, but most places ask me to hold it. Idk?!? I also have an auto immune disease so this whole process is just not fun. I had an urgent matter so I came to urgent care, isn’t that the point ?!? The traffic is insane, I just spent an hour in my car and got here on time… I don’t need a lecture.

This place close at 8PM… however, the nurse or Doctor… or front staff. who shall remain unnamed was too LAZY!!!
I called before arrival to ensure they close at 8pm. Call was made & was reassured hours are until 8PM. However, upon arrival at 6:45PM, the front desk indicated they were closed. I asked the following: «why is this closed, when you typically close at 8PM…» The front desk replied «we typically close at 8pm, however, .the nurse is tired so she closed and is seeing her last client now…»
On the verge of an allergic reaction… the only phrase i heard was… «The nurse is tired…» is all i remember. For a second i thought to myself… i must be at a nail salon… oooh no… i was at MGH!
i would expect this type of service elsewhere but here… i’m just surprised!

I went to the walk in clinic and they were amazing there. The Nurse who admitted me and took my information was extremely nice. I only waited approximately 20 minutes and the doctor who saw me was also so nice and she listened to everything I was concerned about. Not once did I feel rushed or that they were just telling me something to move on. They even called me back to make sure my symptoms went away.
I would highly recommend this walk-​in clinic if you need to go somewhere that is non-​emergency.
The only thing that I wasn’t aware of is that you had to register with the MGH Hospital. The room was around the corner and that took maybe 10 minutes. Again, it was an easy process.

MGH Walk-​In Clinic is run by a bunch of elitist snobs who don’t care about patients or service. Only money and bureaucracy. Gold standard! Keep that up and you’ll be INfamous. Next time ask everyone walking in if they’ve been there before so they don’t wait an hour for nothing and then have to wait 30 minutes to register and then get back in the general line to wait another hour. Unless you’re urgently ill or injured, don’t put up with that crap. Zero stars if it was possible!

Not really an emergency? Don’t really want to wait it out either? I’m with ya. That’s one of the reasons I’ve come here.
There can still be some decent wait times — longest wait I had was about 45 mins, during flu season — but it has always beat out the EW at MGH by HOURS!
With some tingling in my foot and hand, I walked (a funny walk, I’m sure, cause it felt like my foot was asleep…) in to see what I could accomplish.
The doctors I saw brought in other people from other parts of the hospital to see me, which took less time than I thought, and then put me into inpatient care from the walk in clinic. Whoa.
They were friendly too. This is unbelievable. Every time they have been friendly.

I have had to visit here a few times for not quite emergency, but pressing issues I cannot get a doctors appointment in time for.
1 star off as the wait is usually a few hours– but it is a walk in clinic, in a busy city, so you can’t expect anything less.
The receptionists are usually pretty nice. There have definitely been some grumpy ones, but that seems to be inevitable.
They are really good about helping you figure out what to do for your insurance to get reimbursed.
The doctors have always been really nice and accommodating. I have gotten in inaccurate diagnosis at times, but, again, that can happen anywhere.
Overall– very convenient and helpful! No complaints here :)

I can’t believe the reviews I am reading here about MGH.
Was I in the same place becauce the place I was in didn’t seem like I was being treated as the Four Seasons.
On Saturday I went to my pharmacist and asked her if there was anything I could take to help with the symptoms and pain I was having.
She said you need to see a Doctor don’t wait til Monday.
So I went to MGH Medical Walk-​IN-​Unit on Sunday May 1, 2011.
My symptoms were fever, sever pounding headaches which seemed worst than having a migraine, dizziness, stomach pain, chills, unable to swallow, pain running down my legs and unable to eat or sleep for four days.
I waited at MGH for about 2 hours at which time I saw a Dr Herb Lin who I found to be rude and unprofessional.
You talk about «Patients Rights And Responsibilites»
If all you need is a computer to diagnose someone than I can do that because that is what Dr Lin did. (Do you think Doctors are on Facebook)
I sat there while he typed away as his computer only to take a quick look at my throat then made his diagnosis.
A real doctor would have check my glands, my stomach, my head, my legs.
You would think with such a prompt diagnosis that there should only be a 10 minute wait as it seems Dr Lin must be getting paid by the number a patients he see’s.
This really puts a bad taste in my mouth.
I not saying this is a bad place but at least stay away from Dr Herb Lin.

Another day, another doctor’s appointment.
This morning, when I awoke to the burning of a thousand firey suns in my stomach, I quickly dismissed it as post-​10c-​wing-​tuedsdayitis, rolled over and went back to sleep. However, after an additional 20min of sleepless agony, I remembered I had decided to skipped the wings last night due to a similar sensation — and that alone made me realize something more significant was probably happening. Awesomesauce. (No, really. Red Hat has some awesome wing sauce. Good enough to drink with a straw? Consult the expert here:
).
Hoping to minimize both the amount of my time spent in the Emergency Room on this fine, sunny morning and the amount of missed class time this afternoon (LK less-​than-​threes grad school), I opted for the MGH Medical Walk-​In.
I had heard good things from other walkers-​in in the past and they weren’t kidding. I lugged my laptop, a medical journal and a book, planning for a long day spent in waitingroom pergatory — what a waste! After less than a 5min spent ass2chair, I can’t even comment on the comfort-​level of the seating.
Not only was I seen quickly, but the staff was friendly and efficient. Despite a complicated history and a longer-than-I’d-like problem list, I was walking out the door — lab reqs and treatment plans in hand — just 30min after arrival.
The care I received was competent and compassionate, with the doctor even taking the time to refer me to a PCP in Boston who she knows is currently accepting new patients (un. heard. of).
I really I hope I won’t be needing any more medical care in 2K11; but, should the need arise, I wouldn’t hesitate to use the walk-​in again.

My normal doctor is in Connecticut and I didn’t quite want to make a visit to my colleges health services.
I arrived, took a card to be called by reception, and took a seat. When I was called to reception I was asked for my «Blue Card» which I didn’t have. The receptionist sent me to patient registration but first wrote my name down on the waiting list. I spent about 30 – 40 minutes waiting to see a receptionist (the only one) who was very nice and did all the data entry for my information.
After this I returned to the walk-​in unit and was again told to take a seat after the receptionist was amazed how long it took me to be entered into the system.
A few minutes later I was brought into a nurse who took my blood pressure, pulse, temp, etc. She issued me a mask (since I was coughing) and then sent me back out to the waiting room.
At this point I thought I had been pushed to the back of the queue and would be stuck waiting for at least two hours all because I wasn’t in their system yet. It turns out that they did have the courtesy, something for which I was very grateful to keep my spot in line and keep my third wait in the waiting room short.
I was brought in to see a very nice doctor who asked me a few simple questions as to what was going on and what brought me to them today. I explained everything that was going on and she checked me out, gave me a prescription to relieve my coughing and sent me on my way. She was a little detached however for a doctor seeing this many people a day I probably would be too.
All in all I had a positive experience here and would recommend going if you need to see a doctor and have no where else to turn. Another upside is that they accept all major insurances!

Basically what i was told was to visit as early in the week as possible and get there when they open. Monday mornings you will not wait, but later in the day it gets worse.
I made the mistake of visiting on a friday afternoon, it was packed with about 40 people. I think after 1.5 hours I saw a doc (which for a walk in wasnt that bad) for a condition. He was excellent and had me go for some testing and in the end he hooked me up with the best docs at the hospital for the condition I had.
Overall my visit was about 6 hours, which included testing, getting a blue card and waiting. The amount of time was my own fault and I shouldn’t have waited til friday afternoon to go!

The doctor’s seem decent here, perhaps a bit detached, but if your sick and don’t have a doctor it doesn’t seem like a bad place to be seen.
However the staff can be hit or miss, ranging from curt and efficient to unfriendly, uncaring, and argumentative which makes this place really hit or miss as far as a pleasant experience goes. And auguring with people whom are ill as opposed to trying to help them, really is unprofessional.

My normal doctor is in Brighton, and yes I could get on the 57 bus and go there but knock on wood I don’t get sick that much…
If I have something I think can be solved easily with antibiotics like the 4 sinus infections I had last year from my disgusting mold infested apartment (I’ve moved since… yay!) — I’d go here.
You do have to get a bluecard but after that all you have to do is wait in the waiting room until a dr calls you. They take your temp and blood pressure then someone calls you in and you explain your problem. You’re given a general exam for what’s wrong, diagnosed, pay your copay and your off. They can call in any prescription to the CVS right across the street. It’s super easy to get to on the Red Line MGH stop of course. I’d definitely reccomend it for a cold or sprained ankle, anything complicated I’d go to your normal GP.