Mitchell Gold + Bob Williams

I have several pieces from this store that I bought at least 5 years ago, and they are still going strong. I will even add that they are sofas and chairs in WHITE sueded fabric, and they have survived plenty of living and even a cross-​state-​lines move. At the time of purchase, I remember not being thrilled with customer service with one of the 3 people I interacted with, leading to a one-​star knock-​off. That said, I love my furniture so much I am happy to give a solid 4 of 5 stars.

After 3 visits to the store in Natick, we bought a sofa covered in leather. The salespeople at the store couldn’t have been nicer or more helpful. Even the delivery guys were lovely. The problem arose when they could not get the sofa into the room. There was plenty of space in the room and the doorway was wide enough, but the angle was just about an inch off and it wouldn’t budge. When I spoke to the store manager, he said not to worry, that we’d work it out. Apparently that meant we would pay substantially more money to have the couch disassembled and then reassembled in the room where it would have to live forever. No one at any time told us how to measure accurately. The upholstery people told me this happens very frequently with Gold and Williams. Our couch, our problem. The manager never called back when he said he would. Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

PLEASE DON’T BE FOOLED ABOUT THE QUALITY

I haven’t been to this particular outlet but I can certainly speak for the quality of the item they produce. We bought these high end sofas from Mitchell Gold + Bob Williams. The Gabriel couch was beautiful and I immediately fell in love with it. The cushion which is the most important part of the couch is constructed horribly. Firstly, the inside seams of the cushion cover is not finished yet they expect you to go in there every couple of weeks and fluff the couch. My $ 5 shirt from walmart has finished seams. Needless to say the stitching is falling apart and is threatening the zipper at this point. That’s something you have to bring up within the first year. Sadly, I didn’t realize it was going to be an issue until afterwards.
Secondly, the cushion itself… oh dear Lord… the cushion itself… fluffy and beautiful when you buy it, pointy and bent out of shape when you’ve owned it for a little while. Although the foam itself is doing great (no major sagging issues), the down surround is an unattached zipper «pillow case» 6 inches too big for the cushion. The down bunches up and then the surround starts traveling making the straight edges at the store into these rounded, weird shaped mess insulting the beauty of my living room.
Thirdly, they did not use down proof ticking in their seat cushions. So pretty much every day one of us or the little ones get stabbed by a «birdy feather» as my two year old refers to them. I purchased these random down filled pillows to accent the couch from Kohl’s and after a number of years of use, they have never pricked us with a single feather.

Great shopping experience — no hard sell here and the furniture is quality pieces that will last a very long time — they also have great objects and lighting fixtures this is a good furniture store

David Sutton at the Boston store was our design consultant when we picked the Tasha couch. He went over and above to help us. Everyone on the staff at Mitchell Gold were really impressive and customer service was amazing. We love our new couch and without David’s help I am not sure we would have gotten what we wanted
We will return and David is our guy!
Cheryl and Peter Waxman

Yeah, OK — so the furniture can be pricey. But what furniture of decent quality in Boston is not? They do have good sales — so keep an eye out for these. The sales people have always been nice whenever I have gone in. And most importantly in my book the company is generous to the surrounding community. They donated to the local neighborhood association and the Animal Rescue League (you can go here to test out animal friendly furniture and adopt at the same time!).

Fantastic customer service by Evan! He really went above and beyond to get my client her sofa + bed in time for our installation date! MG+BW is the best!

Wow, some serious prima donnas on this thread. I’ve come in to Mitchell Gold over the years and bought upholstery and case goods, sometimes on floor samples for a steal and sometimes with the very top of the line, most expensive fabric grade they offer when they run the 20% sale. Each time, I’ve been satisfied. They even sold me a few yards of fabric to redo a floor sample I only half liked. Very knowledgable and attentive staff and they don’t mind if you come in and look and ask a million questions before you buy.
If you are an adult and know how to shop for furniture, this is a great store for you. If you, say, buy sleeper sofas without realizing the sleeper sofas are usually uncomfortable and you should try the matress first just so you know how uncomfortable it is, then you should probably only shop in heaven, where sleeper sofas feel like 9 inch matresses. If you buy the 1,000 dollar sofa and are surprised that it’s not as good a quality as the 3,000 sofa they sell, or a 15,000 dollar sofa you might buy at ridiculous place like Montage, then you should probably also shop in heaven and not at a terrestrial furniture store.

Love the furniture, most of my house is from MG. The problem is the delivery company. The worst ever. not white glove at all.

The worst delivery service I have every experienced. I don’t think I will ever buy from Mitchell Gold again. Every day they say they are coming (4 days now) and then they call and say «tomorrow». I have cancelled doctor appts, dental surgery and work just for them. Told them I couldn’t cancel dental surgery and they ignored me completely. Now they call two hours early (after 4 days waiting) and said they would be here in 15 mins.
Luckily I was home but that was an hour ago and where are they? Who knows.
Awful experience. I hope I like the furniture if it ever shows up! If I could figure out how to cancel it I would.
Unlikely I will buy from them again, but if I did it would definitely not be online. At least with an in store purchase there is someone to talk to, as frustrating as that may be.
Chris M. Back Bay

Spent a fortune on 2 slip cover chairs. When delivered the slip covers came in a plastic bag and the delivery driver said sorry, can’t put them on. When spending that much money you would think they would come as displayed in the store. They still look like wrinkled rags. I feel as though the Ikea product would look better delivered. I now have to go buy a steamer to see if I can make these look presentable. Buyer beware. Ask what things will look like when delivered. Extremely mad, will never step foot in this store again.

Our new sectional is pretty much a member of our family. We think about it all the time, we talk about it when we’re not home, and we run to it as soon as we walk in the door. As my husband puts it: «It’s a piece of furniture you can’t wait to get back to.» We’ve even had people over to «see the couch» which, let’s be honest, is a lot more fun than seeing a newborn baby. We don’t even make people use hand sanitizer first!
We did have some bumps and hurdles to overcome before we could call this baby ours. First, our pre-​measure experience was one big fail. We paid to have their delivery team come to our home, pre-​delivery, to measure our entry way, stairs, turns, etc. to confirm the pieces would fit. After one look at the sharp turn and low ceiling at the foot of our stairs, it was a big fat no. We had to re-​order the entire sectional in a different configuration. Second, fast forward 6 weeks, it took about 2 hours to get the furniture in, even after we had confirmed that the new sizing would fit smoothly. These guys did not give up, even on one of the hottest days of the year when I didn’t have any air conditioning set up yet. The three of us (sweaty and guzzling water) stood back to admire the furniture like proud parents once it was finally down the stairs and set up in the living room.
The sectional, like all of the furniture at this store, is beautiful. I generally have more of a vintage/​eclectic type of style when it comes to home décor, but the modern, clean lines of Mitchell Gold and Bob Williams’ pieces really suited our taste. I trust what they carry here and I know their pieces will look sharp and chic.
Our salesperson, Beth, was such a pleasure to work with. I loved her positive energy, enthusiasm for our purchase, and knowledge about the inventory. I was also impressed by her responsiveness, whether on the phone or over email. I feel like we totally lucked out! Overall, I really enjoyed our experience at Mitchell Gold and I would definitely come here again.

I can’t say that their furniture isn’t beautiful, because it is. And as a designer, I wouldn’t hesitate to specify their casegoods. Nice, solid furniture… but here’s the deal…
I have a couch (the Love Alexa to be precise) and after a few months of owning it, we noticed the back pillows were slouching (not down, but the polyfill blend). It got to the point where it was REALLY uncomfortable.
Good thing the pillows have a lifetime warranty, bc we will be ordering new pillows every 6 months for the rest of our lives. Mitchell Gold outsources their cushions and clearly doesn’t care about quality. I know 2 other people with the exact same problem.

Beware of the Mitchell-​Gold Reese Sofa sleeper mattress cover. The sofa is comfortable but the fold out mattress was too firm. The retailer did not have the «super luxe mattress cover for $ 600» on the sales floor but promised that it would improve the comfort of the bed. It DOES NOT but now M-​G refuses to let me return the mattress cover, citing that unless it is defective they will not honor the retailer’s promise.

When you’re ready to buy a piece of furniture, go somewhere else so you don’t encounter the frustration and waste of time I’ve experienced.
Four months ago, a beige sofa was delivered to my apartment that had a black scuff mark and damaged seam. The damage was photographed, and I was assured that Customer Service would call the next day to arrange a replacement. No call, so I began what has been an endless series of calls and emails, all initiated by me when the promised action never happened.
Finally, four weeks ago, an upholsterer picked up the sofa (three hours stuck at home waiting!) to make the repair. They say it takes this long because «the fabric needs to be cut.» Meanwhile, no response, no follow-​up, no apologies from Mitchell Gold. They have my money, which was required in full before delivery, and clearly they don’t care about anything else.
You can find the same kind of contemporary furniture at comparable prices at many other stores in the area, so avoid Mitchell Gold. Their priority is making the sale, not ensuring that you receive what you paid for.

This place is my inner designer’s wet dream. I’m like a kid walking by a candy store every time I walk by this place. Oooo big plum colored pillows! Aaah gorgeous chairs! Mmmm I want one of those lovely couches. As a 20something, it’s a little out of my price range right now, but I have bought some pillows there when they were having a SALE! It was actually an awesome sale and if I needed any furniture, I probably would have bought some. The sales people are friendly and the place always just looks so beautiful — great design!

i had seen a sofa on the company’s web site so i took a stroll there today to get more information. i was in the store for at least 30 minutes and no one greeted me, said, «hi, we’re really busy now but take a look around, we;ll be with you as soon as we can». nada. i mean, there were customers in the store — although i think I was one of five customers — but come on…
And while the information cards with each sofa were helpful, the information really seems incomplete. I get that this may be part of the company’s image, but i think i’ll take my search for the perfect sofa elsewhere.

I bought my first grown up furniture here a few months ago. For anyone that knows me, you should understand how huge this is.
I’m a designer. As such, people who have never been over seem to assume my apartment is amazing. I tell you, it’s not. Not because I suck, but because I can’t decide on anything.
During their sample sale this past winter, I saw a couch in their window. Every time I walked by, I fell more and more in love. Simple, elegant, but still fun and a little different. Great lines. Great color. When I finally walked in and sat on it, it was so comfy! I had to have it. I also found a small, simple side chair that matched the piping. Loves it.
I went home, measured and returned to the store the next day to make sure someone else didn’t snatch them up. The sales girl that rang me up commented on how well the pieces accented each other (thankyouverymuch) and became very chatty when she discovered I’m a designer (super happy, overly excite-​able, first year BAC student). Couldn’t help me with the designer discount… but I couldn’t blame her for that. Company policy to require tax id numbers, I couldn’t use my company’s tax id number. Oh well.
They called to schedule the delivery when they said they would. The delivery people showed up when they said they would.
Fabulous product. Decent prices (even better during sample sale, obv). Wonderful, wonderful customer services. And! They’re dog friendly… not just friendly as in they don’t kick your pup out, but they actually welcome dogs and have a sign saying so!
You can get their product from other companies that act as furniture distributors (as opposed to manufacturers), but this location is definitely worth checking out. They have other, larger stores in the burbs… but even in the city, it’s a decent size, well planned out and showcases their furniture beautifully.

Great relatively new furniture store. They make some of the furniture for Crate and Barrel. Style is comfortable, simple and liveable. Prices are reasonable and sales people are helpful and not pushy.