Osorio Dental Group

I had the best experience here and would recommend this dentist office to anyone. They are honest with you and they do not pressure you to do anything you aren’t interested in doing. In the past at other dentists offices I would hear that I need braces, a night guard, teeth whitening etc., but at Osorio they would get a feel for what I expected in my dental health and they didn’t pressure me to do any of these things. The cleaning was great and the hygienist was very informative. She explained any issues or problem areas that I had and she explained exactly what I needed to do to fix those problem areas. I am so happy that I have finally found a dentist office that I really like and trust!

My husband has been a patient of Dr. Osorio for several years. After trying a dentist closer to where we live and having several bad experiences, I decided to listen to my husband’s recommendation. I should have listened sooner!
My first appointment was last week for the initial exam and teeth cleaning. The dental hygienist, Ruth, was very knowledgeable, professional, and friendly. I would definitely recommend her.
Dr. Osorio is amazing! I broke a tooth over the Thanksgiving holiday weekend and today, Dr. Osorio put on a temporary crown. Not only does he do great work, he also does it quickly! His skill and efficiency must be recognized!
I value my time as much as anyone else, and Dr. Osorio sets the bar for working quickly and effectively while also maintaining a rapport! Somehow he manages to engage in conversation and get to know you while doing great work quickly.
If you are unhappy with your dentist or do not have a dentist, call Dr. Osorio’s practice. Everyone I met on his staff is equally friendly and efficient, from the front desk to the hygienists, to the dentists, and again when checking out.

Overall had a great visit. The staff is friendly and very competent. The cleaning and exam were very thorough. My only complaint is that the hygienist (Parmida) was chewing gum, which in my opinion takes away from the level of professionalism of the appointment.

I had an emergency situation with a broken crown/​veneer and I called the Osorio Dental Group on a Monday morning and Marie was able to fit me in despite the fact that I’m not even a patient there. Dr. Osorio was fantastic. Very professional and skilled. He saved the day. The Staff was also very attentive and helpful. I will definitely be returning to the Osorio Dental Group.

I hate going to the dentist. But I love having teeth in my head so I go. Dr. Hinenoya may be the best damn dentist that ever lived. First of all, he has the healing touch that can’t be taught. The man radiates competence. Second of all, he has the smallest hands of any dentist I have ever met. So, you think that doesn’t matter? If you can’t make your mouth any bigger, it sure is nice to have a dentist with small, capable hands. He treats his assistants well and doesn’t fight with them when he’s doing battle with your cavities. I have seen Dr. Hinenoya for cavities and caps. He saved my brother from a trip to the oral surgeon. The only other person I have ever met who has hands as good as Dr. Hinenoya is Ruth Hermida the rock star hygienist. In my opinion Osorio should send her to dental school. She has skills that can’t be taught.

Seriously one of the greatest experiences at the dentist I’ve ever had, and that’s saying a lot. Before Dr. Osorio, I was a nervous wreck when it came to things as simple as a cleaning, but Dr. Osorio and his friendly staff & assistants have made the dentist a wonderful experience for me now.
A little background on my dental procedure: apart from getting my cleanings here I also went through a few procedures this summer replacing my worn down, broken and crooked front tooth. In the simplest terms, I got a veneer replacing my ugly front tooth without needing Invisalign or veneers on all my teeth (things that were suggested by my other dentists in the past). With dental insurance this procedure was half the cost and time of what Invisalign would have been. Dr. Osorio is truly talented, quick and knowledgable in his craft and I honestly couldn’t be happier. He was so quick and skilled that even the local anesthesia part (which horrified me in the past) was relatively painless, and I didn’t even realize what was happening until my face was numb for the procedure.
The office is a 10 – 15 minute Über away from the South End (worth it), it’s super clean and very welcoming. The assistants are all super nice and so are the staff.
Mil gracias!!!

This review is for Jackie, honestly this was the best cleaning of my life!

Dr. Osorio and hygienist Jackie, have worked hard to help me keep my teeth. I am genetically prone to tooth decay and a traumatic accident damaged my front teeth. I believe they really care. I am prone to laziness however because the office has such high standards and worked so hard on my benefit I feel I have to do my part and have become a faithful flosser. I would never go to a different dentist.

I went this past week for my first time for an exam and cleaning. Everyone was friendly and approachable. The office was clean and everyone was professional. If I could come with any criticism, it would be that they were running late and I had my initial exam /​x rays first then went back into the waiting area to wait for another 45mins before my cleaning which I thought was unusual. Other than that, everything was great.
I went there for Zoom! Whitening the next day which came out well. IT was quick, easy, and painless. I highly recommend it.

My wife and I both love coming here. The hygienists are very thorough and technical which we love. They have a CRM software that will remind us well in advance of our appointment (both email and text). Super convenient downtown location

Having experienced a few hack dentists over the years where I felt like they were telling me I needed unnecessary work just so my bill would be higher, I could not be more pleased with this practice. I had Dr. Watkin, who I would trust with my teeth implicitly.
He is true professional, and his staff is equally as warm and professional. I don’t even work in the Financial District now, but this office is worth the visit.

I have been going to Osorio Dental group for a long time and actually wrote a review in December of 2013. I put a lot of effort into that review because I wanted to share the very positive experience I have had with Osorio.
For some reason Unilocal decided to put my review in their ‘not recommended’ category. They claim it’s because they want to screen out people who get paid to write reviews or who work at that business. Very strange and very wrong.
I want to state I am not an employee nor am I in any way affiliated with this group. I’m a very satisfied patient and very grateful that I found a dentist who provides excellent care.
Why has Unilocal has decided to bury so many positive reviews? It’s very unfair to those who write reviews and especially unfair to readers who rely on Unilocal to provide them with unbiased feedback — not just with the feedback they choose.
I have recommended Osorio Dental to friends and relatives and they have been very happy. They have gone out of their way to thank me. Osorio Dental provides excellent care!

I have been a patient at Osorio for quite awhile. Their dentists are all nice and smart. the work is high quality. The staff is friendly and knowledgeable and my hygienist Jackie is both very professional and also a pleasure to be around. Definitely recommended for anyone looking in the city for a dentist.

Being a patient for 10+ years I can definitely give this office 5 stars and would give more if I could! Over the years I have recommend many patients — when you find a good dentist it’s worth spreading the news. Most would not look forward to their cleanings, but I very much have grown attached to the office staff, my hygienist Jeanine and Dr, Watkins. This team makes the difference. In addition to cleanings every 6 months, I also had MTM (highly recommend!!! like Invisalign) which required more frequent visits. Sally was always mindful of my time and like everyone else in the office, wonderful.
It is not often that you would consider your Dentist office one of your favorite places but I do!

I’ve been a client for a while, and would say a few things:
1. The location is only convenient for financial district workers
2. The office waiting area and design is dated, and getting more so
3. Drop the English-​accented phone greeting. It’s off-​putting to new clients and doesn’t tie to anything.
4. Dr. Hinenoya is the reason I return here. Smart, precise, fast and highly professional. If he left and went to another Boston-​area practice, I would follow.
5. The patient areas could benefit with more privacy, as could any dentist with semi-​private rooms.
6. The office does not seem to know how to follow-​up with patients. Despite having your information, I never get a phone call or mail reminder for a routing cleaning or other services.
7. In years past, the hygenists were apparently incentivized to recommend more advanced gum procedures. Everyone I referred there complained of sales pressure, and I stopped referring people. I have no idea if this is still going on, but I hope their approach has matured.

I have been going here for 4+ years and I love my hygienist, Jackie. The front desk is always helpful and I have had no issues with insurance or scheduling. I have recommended to family and friends and will continue to do so.

I want to echo the concerns raised about Watkin-Osorio’s business practices.
I went there for several years, and for the most part I thought they were okay. It was always a struggle to get them to explain my treatment plan to me (my mouth is a mess; thanks, Mom’s gene pool!), but I muddled along with them anyway. One day I broke a tooth and ended up having to get it pulled. While I was all drugged up in the chair and bleeding profusely from the giant hole in my gum, the dentist treating me — not my usual guy; this was a different one — told me he was going to «put in some material» to «fill in the hole.» What he did not tell me was that he was giving me a bone graft, a procedure not covered by the majority of dental insurance plans, my own included. Months later, Watkin-​Osorio hit me with an $ 1800 bill for the procedure. I wrote them a lengthy letter explaining why I should not have to pay for a procedure that was not estimated, explained, or discussed. They took me to court. The office manager who was there representing Watkin-​Osorio could not even look me in the face. When we got in front of the magistrate she flat-​out admitted that I was right and they were wrong, but said that the dentist wouldn’t back down. Given that I still have the bone graft in my mouth I agreed to settle, but if I’d pushed it I probably would have won the whole thing.
I talked to another dentist about what had happened and she was horrified. She said that every dental practice knows that those procedures are typically not covered, and that they should never have done the work without giving me a treatment plan, and estimate, and a discussion of my options.
p. s. My mouth is still a disaster.

If I were rating based on the dentist alone, this would be 5 stars, but I’m rating on my overall experience here, which turned into a nightmare. Dr. Osorio is fabulous– like others have said, he’s a hoot and makes going to the dentist not so bad. What will keep me from ever returning is the horrible customer service at the front desk. I had major problems with a bill at this office and made many attempts to resolve the issue with both the office and the insurance company. My calls were completely blown off by the office staff, and when I finally got through to someone, they were incredibly brusque and accused me of threatening the staff! Almost funny, but really bothersome to have my character questioned in such a way, especially since that is not my style what-​so-​ever. Even Dr. Osorio is not worth this hassle.

Best dentist i have ever experienced! I hate going to the dentist very much, but this place is friendly and very help full if you have any questions or concerns about your dental health. Yes Dr. Osorio is very funny and helped make light of the fact that i was getting my teeth drilled and caped…
I recommend dental insurance for this place though, as with everything in the financial district it expensive.
Or you can just do the opposite of me and brush your teeth twice a day and floss after every meal and you will never have to meet Dr. Osorio.

Not much to say — Dr. Osorio is really funny and a great dentist. The hygienists here are also great. I think they specialize in cosmetic dentistry as well, if that’s up your alley. Plus, the location is really convenient for those working in the Downtown Crossing area. Highly recommended.