Patagonia- Boston

Smallish shop, hard to find the exact jacket I was looking for as some were turned away from the front. Staff was very busy on this rainy Saturday (plus Arc’teryx also was having their Grand Opening) and couldn’t be found to assist me.

Had never owned anything Patagonia before, until my son needed a new coat and we were in Boston and I knew they had warm lightweights. He hates bulky coats but obviously living in New England he needs warmth. Bought him a down sweater at this Newbury Street store and had a great experience– employees were helpful and positive people, and the store just feels good. Fast forward to today, we happened to be in Boston again and my son lightly brushed up against a door frame that didn’t have any sharp surfaces, and somehow his jacket ripped right open. Feathers spilling out everywhere. At first I was confused and upset and cursing the quality of the material, and then my friend told me to let Patagonia know what happened. So we walked back over to the Newbury Street store and the employees– still as helpful and positive as ever– replaced the jacket completely. THAT is amazing. They stand behind their products and have made me a customer for life. From now on when my family needs new coats– I’m getting Patagonia for all of us.

They are fully stocked with high quality run and bike clothes. I’m a cyclist and runner… I was in MA for the Boston Marathon which was reported to rain and cold weather conditions on race day. I was able to change my attire strategy by purchasing an under layer #2 wool shirt designed to breathe and keep your body warm then a light weight wind jacket easily contained to place in your pocket if you decide your too warm. Patagonia had a promotion for their runners with a 15% discount but need to prove you were running with your BibID.

I ordered two items from Patagonia online on December 11 for Christmas. On December 20, I got notice that one item was back ordered and would be shipped on December 29. On January 1, I checked my shipping status and found my item was in but not shipped. I complained and requested expedited shipping due to the delay. The next day I got an email in the morning blaming the delay on a Longshoreman strike on the west coast. The representative claimed at 11:00 am the item had just shipped so he could not expedite. I later got a shipping email from the company indicating ups picked up the item at 3:00p. Unbelievable. This company offered free two day shipping prior to Christmas to solicit orders but shipped my long overdue order UPS ground with a week expected delivery. This company is not trustworthy and cares little for its customers. I will not buy from them again. Beware.

I called because something was out of stock online and they are shipping it to Maine! They waived the 2-​day shipping cost as well. What a great store and even better company. Thank you to Jason my sales-​dude.

Truly a customer focused company. Had an issue with one of their more pricey jackets and after trying to fix it in store, they offered a replacement when the issue seemed like it wasn’t 100% fixed. Staff was extremely helpful — friendly, attentive and highly responsive to my requests. Also their eco friendliness stands out, and the displays are great — so I’ll be back soon!

Love this place. They have a great selection. The staff is helpful and knowledable. They also will make sure you are satisfied. This has become my go to store for winter gear and any active gear whether its skiing, tennis, yoga or hiking. They have quality, durable stuff. And when they don’t, they replace it. My winter boats were leaking and they replaced it. And believe me, in this winter, it was more than necessary! Also, 1% of profit goes to charity which makes it nice to do business here.

Decent selection. Customer service policies are not the best. Eco-​friendly or not, charging 20 cents for a shopping bag when the average jacket costs 300 or more seems a bit silly.

I had a different experience with the so-​called «ironclad» return policy. I researched down coats for months before buying one online from Patagonia for $ 220 (I waited until it was on sale in February). When the coat arrived, I was immediately disappointed because the zipper frequently got stuck/​refused to catch about half the time I tried to zip it.
After a few months of it annoying me, I finally trudged into the Boston store tonight with the tags and my receipt. I politely described the issue to one clerk, who was initially responsive and courteous. But then another clerk came over and, with the coat facing him on the counter, zipped it without a problem. He looked at me like I was either an idiot or a scam artist and said, «I don’t see a problem.» I explained the problem, and he then told me that it was happening because I was zipping it incorrectly. Apparently, he pedantically explained, because the coat has a double zipper it had to be «perfectly aligned» in order to zip. Well, I told him that when it is dark and 30 degrees, and I am bending down to zip it at my knees, it frequently does not catch the zipper. He just stared at me. There was not a whisper about this fictitious customer-​focused return policy. I then packed the coat into my bag and left, out $ 220 with a defective coat.
I was disgusted and embarrassed after dealing with this guy. I will follow up with the online customer service folks in order to get my money back. I will also never purchase anything from this company again and tell my friends and family to save their money and not believe the hype.
Maybe if I had taken the jacket back three years later and told them it wasn’t warm enough they would have been more responsive?

I admit, I had never been a patron of Patagonia. I hardly even knew it existed.
But I was headed down Newbury on my way to pick up a «B Strong» cap at 47, and I spotted the blackboard sign out front advertising that Patagonia was giving away a free Capilene «Run On Boston» (or «Boston Run On» depending on how you read it) t-​shirt with each donation to the One Fund (minimum donation of $ 15).
It has been wonderful seeing how businesses have been showing their heart and solidarity with what our city has been going through. And I loved the shirt!
So I emailed them my donation receipt and stopped by one day to pick up my tee.
Service was friendly. The Capilene tees run small as they are rather fitted, so I’m glad I decided to try them on — the one I took home was a size up from what I had initially asked for. I also took home the blue t-​shirt, which was less see through than the yellow and white options that were dressing up the dummies in the store window.
They seem to be a rather green company — a new bag would be available for 20 cents, or they could take a look to see what second hand bags they had in the cupboard. SoI ended up going home with a really nice Lululemon bag that a customer had left behind while making a return. Nice!

First off Patagonia has the BEST return/​exchange policy! I bought a light weight bubble jacket and I’ve replaced it 3 times with no hassle! The staff is super supportive! They are always helpful and never pushy! They believe in their product as well as keeping their customers satisfied! The products are good, but beware of the bubble jackets ripping or tearing after some normal use! Overall I have no complaints and really like the staff and policy!

OMG I love their gear. The sticker shock is a bit much, as they didn’t really have a ‘sales’ rack or anything. I love their gear though, and their store felt super outdoorsy. I felt like if I had an unlimited budget, I could be sufficiently outfitted for almost anything.
The staff was super helpful and knowledgeable. I kind of wish they’d move away from the bubble jacket look for inner layers… but i guess they have to differentiate themselves from north face somehow.
A really cool store, with cool selection of gear!

Big fan of the company. I like that they give back to the environment. Styling is great too on most of their men’s clothing.
I’d say the quality on the things I’ve bought we’re lacking on some items. A fleece, rain jacket, rain pants, and board shorts. For the money spent they should have help up much better. Having said that, the great thing is I brought these items back to the store and they replaced them immediately. So now everything I have is in tip top shape. Very satisfied with them.

Came here about a week and a half ago in search for a pair of shorts… I didn’t pack enough shorts since I didn’t think it was going to be that HOT while I was there…
Anyway, long story short… I LOVE their product but I HATE paying for the full price! Thus, after walking around — the sale sign caught my eyes… the pair of flats that I’ve been meaning on getting were on sale (half price!) so of course I had to get it.
Apparently… correct me if I get this wrong… I think there’s a certain limit ($ 145+?) you don’t get taxed! What?! Coming from the Bay Area… this was certainly good news for my boss and I (who bought the same pair of flats but in brown.)
Friendly staff… currently lacking enough shorts for women… but maybe that was just my luck at that time!

Patagonia changed Boston for me. In the chillier months it took this city from a frozen, cruel tundra and turned it into a manageable and even enjoyable winter habitat. I have a range of items that keep me warm and toasty: fleeces, merino long underwear, down jackets and the piece de resistance, my Tres Parka. This is not just a jacket; it is a near impenetrable barrier between you and the elements that I’ve come to love and respect. A jacket that keeps you happy and not frost bitten is worth its weight in gold, and as someone who commutes to South Boston (and over that dang bridge) I couldn’t be happier with my coat. I got it in October and couldn’t wait for it to be cold enough to wear it, that’s how head over heels I am.
Another great thing about Patagonia is its women’s clothing section that somehow people don’t realize exists. I have at least ten fabulous dresses that I wear all year long and I get at least one compliment each time I go out it one. Crowd favorites are my «Morning Glory» dresses that I have in a burnt orange and black. People literally cannot believe an outerwear company has made such chic women’s clothes. They are also created in a stretchy fabric that will shake out with no wrinkles, and as an aspiring lady I do love nice lookin’ duds that don’t require an iron.
The final word on Patagonia is about their staff and company motivations: I’ll keep it short and sweet, both are amazing. From the management to employees on the floor you’ll find people who are knowledgeable, friendly and will track down a Nano Puff in last season’s hot color to the best of their ability. Supporting an eco friendly company will make you feel good, and if you shop at Pata you’ll also look pretty fly as well.

Best products, best customer service, hands down. I could cloth a large family with all the fleece and outerwear I own from here. My favorite jacket– the coveted Tres Parka, the zipper on the pocket ripped off – having just a mild panic attack… I walked into the store and was told to grab a new coat… unfortunately they were sold out in black in my size for the season :(But I was told to come back in August when winter comes out and get a new one or send it out and wait 6 weeks for the repair!
This is the first product I have ever had trouble with (apparently it was a recall and mine slipped through the crack) but otherwise their stuff is tough and lasts forever and if it doesn’t, they’ll fix it! The customer service is great and their knowledge of the product is amazing! Also a big fan of their company’s recycling practices and environmental message!

Very cool store. Not cheap but the clothes seem well made. The staff was helpful, they were all pretty people if that matters.
No sales until July.

Patagonia has such an earthy chill vibe. I love their company philosophy which promotes reusing materials and discourages unnecessary waste. The staff is really helpful, and the products are good quality.
A bit pricey, but I suppose you’re paying for quality and perhaps the reassurance that your clothes aren’t damaging the environment as much as they could if you purchased them somewhere else.

To quote Ani DiFranco, «I am not a purse girl, that is not what I do. I don’t care about Louid Vuiton, give me something more substantial to hold on to»
Ok, lyrical butchery aside, I don’t care about purses. They’re usually ugly, it seems you have to get a new one every year or season depending on if you’re trendy, and I’m not a fan of prints, large buckles, leather, or things that don’t have adequate padding that need to be slung over my shoulder.
I walk everywhere, I walk at night, and I have never wanted something that screamed out, «snatch me!» so I’ve opted for cheapie courier bags found at street vendors in prague or Old Navy (how’s that for dramatic contrast?) Problem with those is, while cheap, they don’t have great should padding either, and by the end of a day walking, my back hurts.
I have a big ass bag that can carry my camera, lenses, laptop, small children, my cat, and a few books. Thing is heavy. But awesome. I decided I wanted something smaller, more compact that I could use for every day. WELL, finding a small courier bag is hard. I didn’t want some monstrosity from Timbuk2, and I wanted something I could get in a store, so I could try it on.
Patagonia totally rocked it. The staff was amazingly friendly, the store is well lit, well laid out, wheelchair accessible while being 2 floors (a seeming rarity on Newbury St) and they recycle extra fabric into super cute gift bags. They had a decent selection of hiking/​courier bags, and I found the perfect one that, like my soul, is inky black. Hooray!

This is a redundant review since this place is already 5 stars on Unilocal,but here I go anyway.
I’m not an outdoors guy normally, but my friend dragged me mountain climbing, and I loved it so I figured I might as well invest in a real hard shell so I don’t have to use his smelly gear.
1) The customer service at this store was great as everyone else has pointed out. They’re friendly, helpful, and they know what they’re talking about.
2) Store layout is compact, clean, and very organized. Bottom floor is for your trendier, non-​technical stuff (polos, shorts, pants). Top floor is for your technical gear (jackets, fleeces, baselayers, etc.). If you know what you’re looking for then you’ll know where to go.
3) Patagonia gear in general is high quality. My friend swears by it.
4) Great warranty guarantee. I don’t think it’s quite as good «we’ll replace it for a lifetime» as someone else said, but they guarantee their products and they’ll repair minor stuff for free supposedly.
Yes, Patagonia is going to be more expensive than EMS/​REI/​generic branded gear, but you get what you pay for.