Rinaldi’s Park Square

Terrible service. A mediocre job to clean up a pair of Frye boots and some men’s shoes. The type of quality job I could have done at home.
I was also quoted one price for a pair of boots ($ 30) and when I returned, a different woman told me the price was now $ 40. No apology for the confusion just a blank stare.
They are not friendly and do a poor job with shoes. Avoid.

Usually love this place and they usually do a good job but hey when you post your hours as 11 – 4 on Saturday and you’re not open and the phone number listed for you is not in service there’s a problem! I take a lot of shoes here and it’s not exactly convenient to my house! Disappointed to say the least! Now I need to find another place to go to!

not cheap but it’s worth it! I’ve been bringing my frye boots to him for a few years, they are on their fourth season and they still look great!
I don’t work nearby so I only wish he was open on Sunday too!

I brought in a few pairs of shoes that needed repairing– a blue suede pair of Prada heels that had water/​salt damage from wearing in winter, a pair of Jimmy Choo boots that had a few years of wear and tear and a pair of Valentino Rockstud shoes that I had torn the heel on. All 3 repairs exceeded expectations and for such a reasonable price and quick turnaround! I also brought in 2 pairs of Christian Louboutin’s that had never been worn to put a rubber, protective sole on– I am beyond pleased with how well they match and how seamless the application was and looks. I can’t praise Rinaldi’s enough– thank you!

The best shoe repair in the city! They are super friendly and have reasonable prices. I wouldn’t go anywhere else!

Great service, excellent work and reasonable prices. Highly recommend them.

They are by far the BESTT! by BEST i really mean it! I have ever gone too.
They are friendly! Do the job in a short period of time and for a fair pricing!
Highly recommend them! They do not rip off, they are honest and sweet.
If you are looking to repair just about anything from shoes to bag, belts. GO THERE!

I have had the pleasure of going to Rinaldi’s twice… once for a broken handbag clip and once for a pair of shoes that lost the heel cap. In both instances the repairs were fast and inexpensive. Both visits resulted in my accessories looking better than new. They always go above and beyond. When I got my heels repaired, they also polished and fixed some scratches too. I won’t go anywhere else.

The heels on my favorite pair of boots were worn down so I took them to Rinaldi’s for repair after a coworker recommended the service here (she’d had the soles replaced on a pair of leather boots, and they literally looked like new). I took my boots in on a Monday, and I thought the woman at the register said it’d be one day (and based on the reviews on here, it seemed like a simple repair like that would be pretty quick). I went back on Tuesday and the woman said it would be another day. It’s entirely possible that she said «Wednesday» instead of «one day,» but the Tuesday box was also checked off on my receipt… confusing.
At any rate, when I got the boots back on Wednesday the heels were once again even, which was great, though I admit that the workmanship wasn’t quite as seamless as I expected or would have liked. While it isn’t super-​obvious, you can definitely tell where the old part of the boot ends and the replacement tip begins. Also, the charge for replacing the heel was $ 25, which seems like it’s more than other reviewers said they paid (maybe mine were more because they were thicker boot heels? But my coworker also said that she only paid $ 30 to have the whole sole replaced, which makes my fee feel pretty steep).
While I wouldn’t go so far as to not recommend Rinaldi’s (again, they worked magic on my friend’s boots… my experience seems like it’s in the minority based on other reviews), I do plan to check out other cobblers for future repairs and see how the experiences stack up.

I have gone here for years and always had the best customer service and quality work and reasonable prices!
I will go nowhere else!

I brought 3 pairs of shoes here. 1 pair to get the elastics removed (Tory Burch Revas — for how expensive these shoes are, the comfort level does NOT match up. They will be my first and last pair). And the other 2 pair to have the heels restored.
I was charged about $ 10 (can’t remember exactly but it was no more than $ 10) for the elastic removal. They were ready for me the next day. They fit like a dream and were actually comfortable! They did a great job, you couldn’t tell that anything had been removed. The patched it up very nicely. I was impressed.
For my heels, I was charged $ 15 a pair. I consider that a reasonable price. They were ready for me 2 hours after I dropped them off. Amazing, right?! And they were totally transformed.
Rinaldi’s, I love you.
Sincerely,
Alee G.

This is the best shoe repair I’ve found in Boston. Although pricey, they do great work and quite quickly. I’ve taken at least 7 pairs of shoes to be re-​soled and they’ve done a great job. They have a huge selection of soles to choose from (whether rubber or leather) including a wide selection of Vibram rubber soles which I’ve used for several boots.
They are closed on Saturdays in the summer which is a bit inconvenient but I definitely recommend them for any shoe repair needs you may have.

Rinaldi’s rescued me from a Burberry-​induced nightmare, so I think it’s safe to say I’m going to recommend this place to everyone and their mother. I had a gorgeous tote bag with a patent leather handle (hello, morons– a thin patent leather strap might as well have been a freakin’ twizzler) that had already broken once. Burberry charged me 50 bucks to fix it and within a couple of months it had broken again. It was in my closet for months. Flash forward and I realized that this is the only bag that will fit my laptop and my drawing tablet, which, as a textile designer, I take everywhere with me. Before my last trip, I searched desperately for a comparable bag where nothing would be sticking out (stupid messenger bag), but to no avail.
So, I decided to make one last ditch effort to salvage the tote without having to go back to Burberry and let them rip me off AGAIN. When I went to Rinaldi’s, not only were they confident they could fix it, they gave me several options– a less expensive option and a more expensive, but obviously better option that Burberry would never have offered.
Rather than repair the old handle, I opted to purchase a leather belt at nearby Marshall’s (real leather, which cost me 12 bucks on clearance), and they cut it and affixed it to the bag. Not only did it look like that was the way I bought it, but before they even did it, they took very careful measurements to make sure I would be happy with the length. AND they expedited it for me! I was thrilled. The work is beautiful and very high quality. Altogether, it STILL cost me less than a «repaired» old handle from Burberry. I can’t wait to bring in my shoes (and there are A LOT of those. I have a problem of Imelda Marcos proportions. I’m probably their new best customer).

This is my new go to cobbler. I am so glad to find Rinaldi. I brought in 5 pairs of boots to have the tips of the heel replaced and it was $ 15 per pair. Rinaldi even cleaned up each pair and polished them off for me.

Terrible customer service. I guess the woman at the front desk was having a bad day – either that or she had ADHD.
I took my business elsewhere (plug: Boston Instant Shoe Repair). *cough*

I love this place! Another family owned business, my favourite! They are talented, fast and very professional. They happen to be extremely sweet and honest as well… OXOXOX!

I almost look forward to the times I need to bring a pair of shoes here, just for the boundless validation of mine and my other’s taste in shoes… I secretly like to believe the owner keeps a running list of shoes of ours, because he always recognizes them and treats them like old friends when we bring them back, and seems genuinely almost as excited over any new ones as we are.
This time I shamefacedly turned over brand-​spanking-​new Jarvis loafers ruined in last week’s downpour. Today I am happy to say they are practically none the worse for the swim, and will be perfect after having been worn a few times (they look almost *too* new now — pre-​submersion, the surface was a little cracked, and post-​reconditioning it’s flawless, of course — for $ 15 total).
I was expecting a scolding upon relinquishment, and got one, and at pickup was called by name and firmly told to keep the Monkey out of the Duck Pond… this is the first time he’s remembered our names to my face, but this is how I know he means it and is not just being a pushy nit reading the credit card receipts. (Yes, that is a peeve of mine! …)
Other things they’ve done for me: sewn my favorite (long-​dead, but prior to that even longer-​suffering) boots back together so often they were probably more thread than suede by the end, extending their lifespan for almost an entire decade, replaced cracking double leather skinny straps on a pair of platform ballet shoes and touched up the ponyhair on my devil’s hoof boots so I could sell them both on ebay for more than I originally paid, and continuously kept my most-​cherished Pradas looking so pristine women still stop and lean over sideways to get a good look at them — for 8 years and counting! Not kidding. Last time this happened was only last week…
There’s workmanship for you.

What a great shoe repair shop! I stopped by with 3 pairs of leather dress shoes with 3 different problems:
1. Tear in leather near the laces
2. Rubber soles coming off the shoe
3. Winter/​snow/​salt took its toll and shoes looked worn out
If I may quote a review I remember from earlier…“Rinaldi’s breathed new life into my shoes” and for only $ 37!
1. The leather tear is mysteriously gone
2. The rubber soles are glued back on very solidly
3. My winterized shoes look as close to brand new as ever!
UPDATE as of 5÷7÷2014: Been going to Mr. Rinaldi for about five years now. Always recommend him to all my friends. Repaired and revived too many shoes to count, even waterproofed an expensive European leather/​canvas/​felt backpack. Amazing!

I wouldn’t have ventured into the Park Square Building, past the manned security desk, if Camper hadn’t sent me. The old Boston building had pretentious gilded scrollwork and friezes inside the double height lobby and along the first floor concourse that creeped me out. Or maybe the strange mix of shops reminded me slightly of Harry Potter’s Diagon Alley for wizarding supplies, where you hoped you could remember how to get out before some mischievous young wizard tried out their new wand on you. The quarter-​sized blister on my left heel had just healed from this fall’s debut of my Camper Spirals 46 098, and I wanted someone to stretch the culprit (the left boot) to prevent a long torturous wearing in period. I am a firm believer in not suffering for fashion.
With a name like Rinaldi’s, you walk in to the teeny shop wanting to love the place, and I can safely say that I did, although my simple request might not have been much of a test. I presented the woman behind the counter with my plainly beautiful brown leather left boot. She held it respectfully, for which I was grateful, since that one boot cost me about $ 106, and that was only after I’d gone back to Camper’s a week later to get the price reduction. I wanted to tell her the whole story behind buying them (because there’s always a story, isn’t there?): how I had plunked down my hard-​earned cash after a long search for boots that fit my narrow calves, and my love of rubber soles, and that I had considered them perfect until my first blister last winter, which I’d completely forgotten about until putting them on last week. But luckily for her, I didn’t.
A man whom I’ll presume was Mr. Rinaldi came up some stairs from a lower level workshop, and made a few expert observations: that he would only stretch the heel leather a little bit since it would stretch eventually with normal wear; that it would fit better now if I just put in thinner insoles (which I didn’t want to do); that he could do it for $ 10, which I gathered was $ 5 off the regular price. Maybe because it was only one boot?
I’ve worn the boots once since and am completely happy with Rinaldi’s work. The left heel now fits perfectly. Unfortunately, this correction has highlighted the fact that the right toebox is a little narrow, even though it’s rounded, leaving my poor fourth toe chafed and close to blistered. I will have to test the boots a few more times to decide if I need to have the right one stretched. If I do, I know where to go.

To be honest, I had no idea there was anything in this building other than office space — but, there’s a little shopping center filled with places like Rinaldi’s…
…they did quite a good job on a favored pair of loafers that I have. (Yes, I said the word «loafers.») That was to be expected — what was unexpected was the hell of a job they did on a leather duffel pack I have. Re-​enforced the seams around the straps, and put in a new zipper.
Both jobs came to $ 30. Not bad, really.