Seaport Dental

I really liked their service while I was a patient there. They said, I had 5 cavities (allegedly they all were multiple surface cavities — more expensive) and gave me an estimate of close to 2K to fill them up with the more expensive (white) material. Later I had to change to a different clinic due to the fact that I changed insurance (…and seaport didn’t accept it) and after they did x-​rays they only found one cavity that was worth directing some attention to and the remaining cavities, were close to non existent and only needed to be observed. They clearly were trying to up the bill and rip me off and taking advantage of me not being able to double check/​inspect whats going on in my mouth and verify without having to go and get a second opinion (having a stressful full-​time job doesn’t permit a lot of time off).
Although I enjoyed going there and think the staff does a good service. I just don’t like being ripped off for something that simply wasn’t really there.
For anyone considering going there, please take these reviews with a grain of salt: Seaport Dental’s reviews anybody giving them a «great review» with a Starbucks” gift certificate. At least that was the case, when I last went there.

Not many people can say that they actually enjoy going to the dentists office. The office staff is pleasant, reliable, interested, focused and caring. I walked into their office more than 3 years ago with serious gum disease, tooth decay, bone loss and severe infections in my mouth all related to longstanding Type 1 diabetes. I was naïve, uneducated, not proactive and scared to say the least. Since then I have made many trips to have procedures to repair and hopefully restore my dental health. Today I received news that was shocking, in a good way. My gums are looking great and I have even regrown healthy new tissue around my teeth. The staff at this office has been there every step of the way for my concerns, frustrations and effort. They never once allowed me to give up hope that I could regain better health and made me believe in Patrick. I have met and worked with Drs. Rooney, Greenberg, Martins and Dines, never feeling like they were not listening to my concerns. Everything they promised me was 100% accurate while some of the conditions I had required much diligence on their end. They came through every step of the way. With that said, their staff including Manuela, Kamala, Jen, Shelly, Courtney and Jenna always address me by name and greet me as if I am a member of their team. It has been their hygienist Renee who has been absolutely the pinnacle in my road to recovery — always making me feel good about my efforts even when I felt like a failure. Renee was always enthusiastic, listening and attentive to all of my many needs. Having someone walking side by side with me in this process made my steps easier, stronger and even a lot of fun. My oral health has improved my diabetes and my morale. I will forever call Seaport Dental my home away from home. You may like your dentist’s office but I love Seaport Dental!

I have been going to Seaport dental since it’s inception. Nothing short of Great Care and service. I read a lot of the reviews and decipher these other reviews as people who don’t understand their Dental coverage. Which is not much no matter what coverage you have. Being in the trades I was always confused at what people would spend to fix their car but argue with other service providers over Health or Dental. I consider the work Dr. Rooney has done for me better than any Jewelry you could buy! She is Awesome, as well as her staff! Very Personable. P42

The reviews about Seaport Dental seem mixed. I was surprised, after my first cleaning that so many people had had bad experiences. Rest-​assured, I read every single review here (even the hidden ones!) and, as a result, decided to put the place to the test when I had another appointment scheduled for a crown and a filling.
I questioned my bill (after it had been thoroughly explained to me in the previous appointment), I requested XRays and records, I expressed doubts about the treatment plan, and I asked a lot of questions about my insurance, and what was covered. In short, I acted a little bit like a «B,» albeit a relatively polite one, interested in exploring the bounds of what I could do to challenge the office show me that everything was above-​board.
They gave me copies of my records without question (in fact, I almost forgot about it before they handed me an envelope with the information I had requested the previous day!), they made me multiple copies of the itemized bill, and were happy to take as much time as I needed explaining it. The dentist discussed treatment with me in extreme detail, and gave me options for different approaches.
They also put up with me constantly adjusting the volume and angle of the TV right above the chair (always nice when you have an hour and a half of drilling to get through!), and gave me a double-​dose of Novocaine, although that’s something I would have requested, regardless!
In short, 1 filling and 1 crown came to $ 760 after insurance. Yes, teeth are expensive. Yes, the state of dental insurance in this country sucks. Yes, I would absolutely make sure that this place is «in network» for your insurance plan before you go (I heard the receptionist explaining that they were not in a potential patient’s insurance network over the phone while I was in the office, as well, so you can probably call and ask if you’re unsure). But, if you have the opportunity to go to Seaport, I would highly recommend it!
One reviewer mentioned that they like to push cosmetic procedures. There was a little bit of that when I first came in (they asked if I was interested), and, after I told them I wasn’t, I never heard about it again. I’d rather have that sort of situation than not know whitening and straightening options exist at all, but I just didn’t find them to be «pushy» with the cosmetics during my two visits.

I am confused by some of the recent bad reviews here.
I’ve been a patient for over 2 years and I’ve never had any issues with billing, or being told that unnecessary work needs to be done. Granted, I have good dental health, and get cleanings as I should, regularly.
The office is clean, Dr.‘s Rooney and Greenberg are great and the entire staff is nice. They have lunch time appts and appts after 5 pm, which is perfect for someone who works in the Seaport, like myself.
I highly recommend Seaport Dental!
PS-I’ve never received anything from them in return for writing a positive review. (Another reviewer stated that they gave Starbucks gift cards for positive reviews-​FALSE!)

Love this place. Everyone is very nice and the office is very clean. The hygienist was very good, efficient and quick. She made sure to explain everything she was doing and showed me all of the x-​rays and pictures. Dr. Greenberg was also very good, he answered all of my questions and made me feel very comfortable.
I had one small possible cavity, but they advised me to just watch it and see if it gets worse over time.
They also play great music in the office! I loved the friendly, relaxed atmosphere.
My only gripe is the very loud, weird door bell.

I have been coming to Seaport Dental for over two years now and I recommend to everyone I know. The front desk is extremely kind and always helpful. It is very easy to schedule an appointment and I love their text message reminders. Check them out!

Like other reviewers who are now left with a bad taste in their mouths, literally and figuratively, take this as a warning to avoid this place at all costs.
When it first opened, everyone in my office was raving about the high tech office space and overly friendly staff. However, after many costly visits and unnecessary dental work, you find out that their excessive flattery and seemingly friendly demeanor is their M.O. in gaining your trust and causing extensive damage to non-​existent issues.
There is a post on this forum regarding a crown procedure which mimics a lot of the same symptoms I have been experiencing as an ex-​patient of theirs who had this done two years ago. As someone who has a relatively healthy history with dental hygiene — never had braces and have only had fillings here and there — I was shocked to hear that I needed to have a crown put in for a tooth that needed a filling. It was a small cavity that did not cause any pain and was not infected, so to this day, I’m not sure why a crown was the solution. However, I went forward with it any way, trusting their «medical opinion.»
I had to go back multiple times to have it checked out because of extreme sensitivity to cold and because of severe inflammation and swelling. I was told just to keep flossing as there are no visible issues /​sign of infection from the Xrays. I suspect in the end that the pain is due to a weakened tooth being anchored by a fake crown that shouldn’t be there in the first place. Too late now, seeing as they’ve already shaved a tooth that potentially only needed a filling.
Funny how my X-​rays before the crown procedure have magically disappeared

This is a long overdue review.
I first went to Dr. Rooney in 2012 and thought she was great. She said I had a couple of spots she wanted to watch, but no work was required at the time. Six months later, I had a cleaning and saw Dr. Greenberg, who told me I had 2 – 3 cavities that needed to be filled RIGHT AWAY and that he would decide how many to fill when he was doing the work. He also diagnosed this from the SAME x-​rays that Dr. Rooney had seen from my first visit. His diagnosis was so quick and I felt pushed out the door before I had time to ask all my questions that I wanted to ask. I also have never had a cavity in my entire life, so I wanted to get a second opinion.
I went to a new dentist and had new X-​rays taken. I also told him about what Dr. Greenberg had said. This new dentist told me that they were not cavities and that he would be ABSOLUTELY CRAZY to try to fill them. Moreover, he said that if he attempted to fill the spots that Dr. Greenberg had identified, it would do much more damage to my teeth than good, because they were in between my teeth. I am so glad I got a second opinion before I listened to Dr. Greenberg’s advice.
I would absolutely not recommend this dental practice.

Short version:
The dental practice is good and that’s what I’m looking for at the end of the day. Everyone is really friendly so kudos for that. They can drop the ball sometimes on the admin stuff which so far hasn’t been a HUGE inconvenience to me, but I fear for the day that something will happen that will annoy the crap out of me.
Long version:
I came here for an Invisalign special because I found it on Groupon and they are walking distance from my office, but I ended up switching dentists entirely. The facilities are clean and they are easy to book which is really important to me.
The only thing that can be a little annoying is that admin drops the ball which can be a headache. Throughout my time coming here, there have been 3 instances my appointment got messed up when I called to reschedule. I have always called well in advance as they require 48 hr notice or else $ 50 charge. The good thing is that they owned up to their error and I never got charged $ 50 but then the time I had rescheduled for would be booked so I’d need to find a new time.
Another time is I switched insurance carriers but left my card at home so I paid up front for cleaning. It took nearly 4 months to get reimbursed. Who can say for sure, but I think the delay was on their end because my insurance carrier was super easy to deal with and sent me all the documentation to let me know that they had paid my dentist when I called to ask them 2 months after my procedure. It took me about 2 months just to get in touch with the person responsible for billing. «She’s not here but we’ll tell her to call you back» and then you wait forever and end up calling back weeks later. When I finally got in touch with her, she said that she’ll process it, apologize for the delay, but then I think she forgot because I had to call back a month later to say I didn’t see it come through… then it appeared within a week or so.
It wasn’t a big bill so I didn’t mind footing it, but it’s just one of those things that you want to get taken care of quickly.

Lets face it, i don’t know many people who enjoy going to the dentist. This office is phenomenal. Its clean, the staff is extremely friendly and my appointments are usually very quick and painless.
I’ve lived in several cities and have gone to many dentists. This is by far the best one I’ve been to. The equipment is state of the art, oddly i love looking at the pictures of my teeth that they take.
In the past, i’ve had many cleanings that leave my mouth sore for days. I’ve never had that happen at this office. The hygienists do a thorough cleaning without the unnecessary pain.
My only complaint would be the texts, emails and phone calls, they can be a bit excessive.
I’ve never had any issues with billing or feeling overcharged. Definitely recommend this office!

I went to Seaport Dental once after not going to the dentist for about a year. I made the mistake of mentioning that because after the x-​rays they told me that I needed a lot of work done. I knew something fishy was happening when my dentist told me that he had no idea how much the work would cost because «the girls up front handle all of that.» I remember wondering what dentist wouldn’t at least have an idea. Sure enough I got the call a few hours later that nearly $ 700 would be required out of pocket.
I did not get the work done. Six months later when I got an appointment with a dentist who I had used for years before and trusted, I was told that I did not require any work at all and just needed to be better about going in for regular cleanings.
Sure the office is pretty and everyone is nice there, but if you want to give them your money unnecessarily, be my guest.
I don’t write many reviews and use Unilocal more as an information guide and when I noticed the high rating for Seaport Dental, I decided my story needed to be told. I hope someone finds this helpful and doesn’t give away money they don’t need to.

Long overdue review, but now that I’m finally on Unilocal…
Dr. Rooney is a bit of a con artist (very pushy on unnecessary fillings and cosmetic dentistry and unwilling to share X-​rays), but I did like my hygienist. Unfortunately, I’ve forgotten her name, but that’s the only reason I’m giving this place 2 stars instead of 1.
I always knew I had two small cavities between my upper teeth ever since, well, braces. The dentist I had back home made me aware of this but said they were nowhere close to coming through the enamel, and there would be no point filling them (as fillings would only cut away at the rest of an otherwise healthy tooth).
Then I arrive at Seaport Dental. My hygienist takes new X-​rays and says everything looks good, except for one small shadow she doesn’t think requires any work. Then Dr. Rooney comes in to «take a final look» and in all of 5 seconds decides I need THREE fillings, and would I like to go ahead and schedule those right now? Say what?
When I hesitated, she showed me the X-​rays and said «see, right there, it’s obvious…» Sorry, lady, but I’m not a medical professional. Those just look like teeth to me, and you damn well know it.
When I tried to request the X-​rays to get a 2^nd opinion, they refused to provide full-​sized replicas, only tiny little printouts about 1″ wide. Even based on those, however, I followed up with two other dentists who both agreed that fillings were unnecessary.

I went here for a year in 2011, and every time I went there was some sort of mixup with their billing. They overbilled me, then denied it, then admitted it, but delayed reimbursing me. My boyfriend used them as well, and he also experienced incorrect billing with every service.
They’re really nice people, but the billing was so weird that I stopped going.

Front desk person and doctor get 0 stars. Hygienist gets 5 stars. For cleaning, they are great. Stay away from this practice if you need any work to be done, including a simple filling. Very deceitful billing practices.
I went for my 6-​month cleaning 6-​months ago and Dr. advised to take care of my one potentially developing cavity, even though they have been watching it for a year and nothing has changed (I learned that for the first time by the way). Dr. recommended to schedule a short appointment because my Delta Premier insurance resets allotted balance at end of the year. I figured great let them take care of it. They schedule a new appointment. After few minutes procedure (no local anesthesia because it was too small of a potential cavity), I’m out of over $ 200 + deductible because my insurance does not cover a filling that this practice uses on top and side of the same tooth (I kid you not– this is how this was explained to me by the front desk lady). Had it been one side tooth filling, it would have been covered.
Turns out they knew about it not being covered as the front desk lady gave me a giant receipt with a smiley face as soon as the filling was done. No one explained to me that this will cost me neither during scheduling appointment when they advised to get one nor before procedure.

I work in the dental industry, so I know a good practice when I see it. This practice is excellent. The atmosphere is welcoming. The front staff is friendly. The hygienists and Doctors are knowledgeable and caring.
I’ve seen literally hundreds of practices in Massachusetts and I come here to get my teeth cleaned. I highly recommend this office for a relaxing, pleasant trip to the dentist.

Very poor communication from office staff. It took a number of phone calls to get the information I needed from the staff and they were dismissive, rude, and accusatory. The cost of work «needed» was misrepresented. The staff pushed appointments without providing any written record of a treatment plan or full explanation of cost associated. It was unclear what was necessary and what was recommended. I received 1 — two line email with a potential estimate that turned out to only include 1 of the necessary appointments. After several phone calls I finally got documentation about the cost of all the work necessary. At which point they informed me I had been inactivated as requested, which I had not requested.
Major red flag if they are THAT unwilling to explain why I need to work and the cost associated. BE VERY CAREFUL. I suspect they get away with a lot more than may be necessary. I would strongly recommend second opinion from their «recomendations».
From the looks of other reviews it seems that they are very good at cosmetics but not the best place to go for general dentistry.

I go out of my way to come here because the office is nice, but today they gave me the shaft.
After my last cleaning six months ago, they encouraged me to book my next cleaning… Fine.
Last week I received an email asking me to confirm my appointment with 48 hours notice (while also reminding me of their $ 50 missed appointment fee). I replied and said I would be there.
Today I leave work in the middle of the afternoon only to be told that since I didn’t confirm, my appointment was rebooked and I’ll have to wait an hour to be seen. I showed them the confirmation email I sent three days ago, which was met with a shrug… «Well for some reason we didn’t get it.»
Ultimately, this is not a huge deal, but I don’t appreciate taking an hour out of my work day and busing across town only to have to turn around again without so much as an apology.

I have been going here for probably around 3 years and I have never had a bad experience. All of the women there are extremely friendly and are more than willing to explain what they are doing and why. They have these terrific TV monitors in front of you while you’re in the chair so you can see pictures and x-​rays of your teeth. They explain exactly what you’re looking at and are extremely patient if you have any questions.
State of the art equipment, clean office, smiling faces. What more can you ask for in a dentist?
To be honest, it’s not 5 stars because I absolutely can not give a perfect score to a place I hate as much as the dentist! (Nothing personal, but I would rather listen to nails on a chalkboard all day and night than get my bum in that chair!)

I was torn about writing a review for Seaport Dental, because I still have mixed feelings. I had some work done there in the spring and summer of 2012. I will start off by saying that the office and staff are top of the line. I felt extremely comfortable and Dr. Rooney was one of the best dentists I’ve ever seen. The office seemed to have the latest in dental technology, gadgets I’ve never experienced before. Plenty of parking across the street and whatnot…
However, a financial issue has left a sour taste in my mouth and is preventing me from returning there in the future. Upfront, I was provided with a detailed list of out-​of-​pocket expenses for the procedures I was going to have done. A month or two after the final procedure, I received a bill for $ 500+ in the mail from Seaport Dental for what my insurance did not cover, and the difference ended up being due to a specialty dentist performing work on me for one of my procedures. This dentist is apparently not officially part of the Seaport Dental staff and is only there once a week or so. Apparently he charges a higher rate, and thus I ended up having to pay for it… without being informed of this up front in the payment plan…
The office manager wasn’t the most responsive or receptive during our email interactions regarding the matter, and the entire situation has really turned me off.
I would recommend Seaport Dental to anyone because it’s a great place but please, review your bills carefully!!!