Been here three times in the past 10 years or so, and I’ve always gotten great service. Just stopped in today after they opened needing a new pair of clip-ons — the clerk worked with me for a fair bit to find something that would work size wise. They’ve also sold me a couple pairs of Natives, and I have no complaints about them.
Sal O.
Rating des Ortes: 5 North Reading, MA
Best sunglass store around. Very helpful and knowledgeable staff, best selection and prices. No need to go anywhere else!
Stefanis R.
Rating des Ortes: 5 Brighton, MA
The owner of this place is unbelievable. He helped my friend and I pick out these gorgeous Ray bans. I def will be going back to buy more sunglasses here.
Deb b.
Rating des Ortes: 4 Hyannis Port, MA
Interesting that the most recent review had an issue with the return policy. I just logged in to Unilocal to write a review and saw that… I was quite surprised because my experience was completely different. I just purchased a pair of Maui Jim’s in June and I found an issue after I got them home. I called the store and since it had been within 30 days of purchase they offered me the choice to bring them into the store and they would give me an exchange… on the spot… or to send them back at their expense and they would send the new ones out right away. I, for one, am very happy with their customer service.
Janice C.
Rating des Ortes: 5 San Francisco, CA
After eating two cannolis and strolling the North End on a beautiful day, I walked by Sol Optics. Ray Bans?! I could use another pair. I walked in and started scanning the display case. A man comes up next to me and smiles, «Hi. You’re really beautiful.» I smiled and looked at him. Then glanced over my shoulder, cocking my head to the right and say, «I bet you say that to everybody.» «no, I don’t» he sincerely replied. «are you from California?» Is he psychic or what? «how did you know?» «Because you smile a lot. People from Boston don’t do that», he winks. Joe as it turns out, owns the shop. Sure, he was probably twisting my arm so I’ll buy a pair of sunglasses from him. He doesn’t need to: all his collections are impeccably chosen from top name brands in the business like Ray Bans, Prada, Oliver Peoples, Maui Jim. The display case is spotless and I try on several pairs before investing on Gucci sunnies. He approves of my choice. He carefully cleans my new pair while we talk about Martha’s vineyard and Nantuckett. He offers me additional discount if I choose to shop online as well. The man clearly has passed Marketing 101 with flying colors. He hands me back my credit card and says, «Janice. My mom’s name is Janice. I’ll never forget you.» Moral of the story? guys, give compliments and say them sincerely. It’s good for my self esteem. And apparently, good for business too. ;-)
Nicole C.
Rating des Ortes: 5 Fort Lee, NJ
I came to Sol Optics in hopes of repairing a pair of Prada sunglasses(a gold screw had fallen out somehow) and could not be happier with the friendly service and repair! I have been to stores in New York City and they immediately said to contact Luxottica to have them repaired which would have taken months with no guarantee I would get my sunglasses back. Joe repaired my sunglasses within a matter of minutes with great care. I tried to compensate him somehow, but he insisted it was all out of good will and so I could enjoy wearing my sunglasses again. They also have a nice selection of high end sunglasses. It’s a great place to stop by, and it’s right across Mike’s Pastry’s so you could grab a bite to eat and check out some sunglasses all in one trip.
Nancy H.
Rating des Ortes: 5 Winston-Salem, NC
Absolutely amazing customer service! I needed a particular pair of Ray Bans and they did not have them in the store; they were in route and would arrive later in the day. I was visiting from NC and would not be around later in the day. Joe was kind enough to mail them to home in NC and they arrived with in 3 days. Thanks Joe!
Meghan M.
Rating des Ortes: 5 Boston, MA
I go to Sol Optics for all my sunglasses. Extensive selection and friendly, knowledgable staff, what more could you ask for?
Monica F.
Rating des Ortes: 5 Santa Clara, CA
Came here after dinner at neighbor Giacomo’s…i was intrigued by the window displays of earmuffs and beanies. and i saw designer sunglasses! pheeew. they were still open. so we decided to take a peek… The associate was friendly… and wasn’t too nosy as to what we were pulling out from the displays… we were trying on beanies and ear muffs and sunglasses… and she let us be… Girls… And so, i ended up buying a red with a hint of orange ear muffs, and my friend was able to score a plaid hat. Super cute… not to mention… reasonably priced… Although…that same night, i got too wasted at Mcfadden’s and lost my newly bought earmuffs. Such a sad story. Thank god it didn’t cost me a fortune.