The North Face

Awesome customer service. The gloves I wanted were not in my size up front, so they checked in the back, then online, then called two other stores to see if they had it (and it would be shipped to me). Turned out they didn’t have it anywhere, but there was another set that was similar and in my size.

Customer service isn’t dead! After some bad shopping experiences in the Pru mall & Copley Place, I decided to look for boots at The North Face here on Newbury Street. A nice young gentleman helped me find a great pair of boots which I wore out of the store. They were great for the 2 mile walk home, so I’m quite happy with my purchase. I’ll definitely be back.. . They had a nice selection of cute hats, gloves & much more!

They don’t have a very large selection of running attire and everything is super expensive. But from my experience, their products are still really good so I keep coming back. The employee who helped me (I regret that I didn’t catch his name) was super helpful in setting up the dressing room for me and checking up on me when I was looking around. They do student discounts when you show your school ID, so that helps. Fortunately for me, I didn’t have my ID as I’m new to the city and the school year hadn’t started yet, but the employee asked me a couple questions, like what school, my major, etc.; he believed me and gave me the discount anyway. Shout out to that dude!

The staff here seem unenthusiastic as they lock up the store before closing time. My friend who managed to make it inside the store said that the person helping him didn’t seem interested and that the other staff were generally lackluster.

Ellyn was amazing, and she deserves 5 stars. My boyfriend and I were new to the city and needed some winter gear. She informed us about everything there is to know about the cold winter in Boston. She didn’t rush us in making our decisions and was very knowledgable about all of the gear in the store. Even though we were at the store for about an hour, she was patient and provided excellent service. She even gave us tips on how to survive during the winter. I highly recommend her to anyone who has any questions related to the cold winter here in Boston. The items here sell out quickly so we will be back to pick up some more gear. Plus, this weekend was tax free weekend, and they have a 10% off student discount. My boyfriend and I were glad to have Ellyn help us today. :)) We are prepared for the winter! Bring it on, icy cold winter! .jk? Be nice to us. Haha

Schlimmer, dunkler, enger, ungeordneter Laden mit wenig hilfreichem Personal. Man kann alles irgendwie finden, wobei es preislich zu Europa kaum einen lohnenswerten Unterschied gibt.

I wasn’t going to write a review. I mean, it’s North Face. Stuff is expensive. But when I encounter great customer service, I gotta say something about it!
An employee informed me that they offer a 10% discount for students who show their college I.D. «Aw, shucks,» I said. «I’m a grad student at Lesley, but I was never issued an I.D. (Why? Beats me.). But I can show you my student email account on my phone!»
«No worries! I’ll just give it to ya,» she responded.
So I got ten bucks off my purchase. She could’ve easily just shrugged her shoulders and apologized that she couldn’t do anything for me. It’s the little things, you know?
Afterthought — did I really just say «aw, shucks?» I must be getting old.

Great staff, great selection, fun place to shop on bustling hip, Newbury Street.

Good selection and great help when you need it. They occasionally have student discounts (10%) and other promotional deals, but it’s usually cheaper to purchase online. I like to go here to try things on and make sure it’s what I want then take a picture of the tag and order online.

Best Place to Stay Warmmmmmmmmmmmmmmmm

The employees were having a conversation when we walked in and didn’t really stop to greet us but eventually as we walked around and asked questions, they were helpful.
They had a great selection of North Face products but I wish they had a sale section of some sort since it’s a bit expensive.
My overall experience was great and that is why I give this store a 4-​star rating and I hope the customer service is a little better when I walk in next time.

Best customer relations Ive encountered in a long time. I recently received a $ 100 gift card from my girlfriends parents for Christmas and i generally don’t shop at TNF but I figured I would go visit the Newbury St store. When I was ready to check out my total came to $ 105 and I went to swipe the gift card and it was declined, apparently whoever had rang up the card (in Illinois) forgot to validate the card and now I was stuck until I could prove that the card was valid. Well thanks to the great/​terrific staff there, they took the card and then took all the info and gave me the product and said that this isn’t my problem it is the other stores. Needless to say I feel that they handled this in such a professional manor and will definitely continue to shop here solely on the the customer service I received and their ability to reach above and beyond on customer satisfaction.

At this point North Face jackets have become more of a winter uniform than fashionable apparel. I got a jacket there but opted to return it for a different style of coat. The staff was really friendly and made the whole process easy. I decided to return it mostly because I was afraid that I would have the same jacket as half of Boston. The product is very good though.

Although it seems we just got finished with an LA summer, I found myself getting Princess ready for a Boston winter.
The North Face has some staff that are more knowledgeable than others. You just have to find the right one.
Don’t have to tell you about the reputation and quality of The North Face products. A bit pricier than competitors (Columbia, etc.), but more reasonable and appropriate than designers (Burberry, Coach). Princess liked the Burberry snow boots, but a visit to The North Face made her forget about those in a hurry.
Everything you need for a trip to Everest or just surviving your first East Coast winter.

I was gonna put buying off a winter jacket but… DAMN HURRICANE IRENE IS ABOUT TO PAVE WAY TO DESTRUCTION… ok not really. Im not really tripping about it but i figured this would be a good time to buy a good jacket that has a waterproof shell on the outside.
This is the second time I walked into the store and pulled the trigger on a jacket that I was trying on the other week. It was one of those tri-​climate jackets that has 2 layers. Ended up being around $ 233 even though the price tag was $ 230. What kind of tax is that? In cali its almost 10% haha. w/​e, i was going to complain. The staff was helpful (which is always a plus)
ill post a picture of the jacket i got. Not too hardcore for winters but i figured id want something id be able to wear in california when i go snowboarding instead of fricking looking like a marshmallow.
lifetime warranty. woot.
Ill post a picture of my jacket

Nice and knowledgeable staff
Plenty of things to buy if you are into that active, outdoors type of thing, or know somebody that is and want to buy them something. (like maybe that super sweet ultra lightweight rain jacket that folds into itself in a space small enough to fit in half of an animal cracker box!)
what more is there to ask for?
(other than for someone to buy me that supersweet wicked awesome rain jacket)

Obviously these wizards of clothier technology put out a solid product. Every single person has or wants a North Face jacket.
Every. Single. Person.
So on a Back Bay stroll with Jocelyn C, we stopped in the Newbury store to snoop around the mid-​winter inventory and see what based all the buzz. And the answer is…
They were sold out.
Of what you ask? The Plasma Thermal winter jacket. The associate’s answer to the question: «What is the one product I should buy that will sell me on the North Face brand and cause me to go all Apple-​gaga brand loyal?» He answered, spoke of its minimal bulk, maximum waterproof warmth, then proceeded to announce they had none. Quite the c-​tease, buddy.
I then proceeded to consult the webz of inter and found out this wunderjakkit cost $ 300, obviously because it warms the wearer with orphan tears, virgin centaur blood and a trillion dwarf stars that went nova and were subsequently space-​vacuumed to North Face’s production facilities in beautiful San Leandro, C-​A.
Hey, at least the Sigg bottles with their logo on it will run ya an extra $ 10. I feel icky.
The store is split-​level with mens and camping up, ladies and shoes down. Didn’t know that and spent half my mirror time deciding between a mauve quarter zip pullover fleece or its teal cousin. Same thing, softer palate. Sales staff were proficient at stocking and the music was just vanilla enough.
Someday when I win a frivolous lawsuit against Shaw’s for slipping in a puddle near the produce section, I’ll gladly invest in a Plasma Thermal winter jacket. Until then, I may just wait until a lucky bum keels over and snag his. Or hers. Free + $ 20 dry cleaning = juuuuust right.

North Face is known for its warms and quality.
Boston is known for horrible streets/​roads and wet wet wet dirty roads.
So, Anya needed some waterproof boots.
I did my research online and when I was going to the store, I already had a boot in mind. The sales person was very polite and helpful, and even said that I made the right choice, however they didn’t have the boot in my size, and even a .5 size up. I ended up buying the boots anyway, and I wear them with thick socks which helps in this weather, but they are a whole size bigger and my feet look big.
Considering its Boston, middle of the winter and all I am taking a star off for poor business/​store stacking middle management desision.
The boots are warm thought.

Lemme tell you something funny. My Facebook list is 98% California folks and 2% somewhere else. Of that 2%, it’s .9% East Coasters. Why is this worth mentioning? Well, yesterday was sad and funny. While the folks in California complained that it was «hotter than two rats #@$%ing in a wool sock» (coined by Cara Y.), I complained that it was raining buckets. :/​This East Coast weather will take some getting used to.
Well, I originally ventured out to find rain gear. Der, August is the worst time to find rain gear. Something triggered me to start on Newbury St. This was silly… I couldn’t even afford the second-​hand stores on that street when I had a real job. What business do I have there as a grad student?!
I walked into North Face and got distracted by the wall of snow parkas. I thought, «well, gonna need these before too long… might as well look now… that silly thing you bought at Old Navy five years ago probably won’t cut it.» The prices made me gasp a bit; but I knew that a snow coat (and North Face makes good ones) would be worth the $ 300 price tag.
I’m sure that the staff sees folks like me a few times a year.
Sales Guy: Ma’am, can I help you?!
Me: *laughing* Um… I’m from California. I don’t know what I need for the winter.
My sales guy was really nice, very helpful, and explained which coats were best. He actually talked me into buying a less expensive coat with much better down and lining. I’m still not convinced that this thin parka will do the job; but he said it’s their best seller and that even the gals working at the store have it. I actually look like a lady rather than like Missy Elliot in her «Supa Dupa Fly» video. He also didn’t make fun of me for looking in August. He said they always run out once snow falls and that I was looking at the best time.
Now I know my friends back in CA cannot wait for my Facebook status updates about snow. Joke’s on them; I have a sweet North Face parka!

I, like many others who have posted before me, am a huge North Face fan. Oddly, however, I had never been in the Boston location, and so I went in the other day looking for a light rain jacket.
Not only did I end up coming out with a gorgeous (yet still functional) rain jacket, but I was also pleasantly surprised by the excellent customer service. The woman who helped me find the jacket was very helpful and told me that if I needed anything, just call her and she’d come right over (which she did). The lady at the check out counter was equally nice and complimented me on my choice of jacket (which, I suppose, is part of her job… But hey! It’s always nice to be complimented!) This may seem like it’s not a big deal, but since it’s, well, «The North Face,» and since it is situated on Newbury Street, you probably wouldn’t expect good customer service to result from this combination. But, like I said, I was pleasantly surprised and will be returning to this location for all my future North Face needs!

I’m admittedly addicted to North Face, and as such, having a North Face Store is, for me, right up there with having frozen yogurt and chocolate chip pancakes delivered at any hour. Unbelievable, but tread with caution, because it’s an expensive (or fattening in the yogurt/​pancakes case) habit.
The merchandise is what you’d expect from a North Face Store. Jackets, fitness clothing, shoes, skiwear; anything to outfit the most active person to the person who just likes to wear stuff that says North Face on it. So why the five stars?
The service is faaaantastic.
I have ridiculously small hands (but large thumbs) and normally, gloves do not fit me at all. I tried on the small and extra small adult sized gloves and was about to cave and buy the extra small adult ones when the salesperson refused to ring me up. She noticed that they still didn’t fit right, and with a $ 35 price tag, she didn’t want me to regret my purchase. She showed me where the child sized ones were located, but the womens gloves only came in ridiculous colors like pastel pink and pastel blue. I expressed my distaste and she found me a pair of plain black child sized gloves! And they fit! Only later did I realize that she went and got me boys’ gloves… but I’m glad she did. Had she told me, I may have not wanted to get them. But they fit, and they fit perfectly, and I was happy.
I then proceeded to lose them in the cab on the way home.
I returned the next day and she remembered me. I told her I had lost the gloves already and gave her full permission to laugh at me. She handed me another boys’ pair and off I went. No questions asked.
I returned many times since to get outfitted in a winter jacket and some activewear and each time I was treated with impeccable service and everyone was extremely knowledgeable; not just seeking a quick sale.
I just wish I had more disposable income. I would probably live there.