The Ritz-Carlton, Boston Common

Helpful, cheerful staff, consistently good food, clean, well appointed accommodations, quiet, comfortable well designed rooms, & Excellent athletic & spa facilities made our stay at the Ritz Carlton Boston a relaxing, restorative, true vacation. I am very appreciative of the level of care & attention we received on all fronts, and look forward to another visit there soon.

From the minute we arrived and was greeted by the doorman, Kenny, we were treated like VIPs. Kenny helped get us situated in the hotel with our luggage and by valeted the rental car.
Check-​in was a breeze. I just gave my last name and was quickly given the room keys and the information about the club lounge by Devin. At the elevator bay entrance they have a beautiful lighthouse made out of velvet cake, gingerbread and cookies. Some of the guests look like they have tried to eat some of it.
The club lounge is terrific where you can get light snacks, desserts and cocktails. The hosts are so accommodating especially Julianne who made some amazing drinks for us. It’s a really nice holiday decorated place to relax, read the local newspaper or play some board games. If you have never purchased the club lounge access at a Ritz, I would highly recommend to try it at least once. You’ll get hooked. Even ran into Nick Offerman from «Parks and Recreation» during breakfast.
We were pleased by the suite but hey it’s the Ritz. Nice furniture, bathroom tub and separate shower. The television location above the dresser away from the bed is a little awkward but who cares I’m not spending that much time in the room anyways.
Very happy with all of my Ritz hotel experiences. The people are just so nice.

Mario, Marvin and Ivan are the best bartenders in Boston! The bar inside the Artisan Bistro is the place to go! This is my go to before/​after the theater, movies, shopping, meeting friends after my run… in other words… any and «most» times getting together for a cocktail (s). The food is wonderful and Marvin (days), Mario and Ivan (nights)are always more than helpful when it comes to special orders and seeing to it that we have time to eat and still make curtain call, movies or any other commitment. It’s so nice knowing that they are there and ALWAYS willing to go out of their way no matter how busy it is. Don’t let the Ritz Carlton NAME throw you. Yes there are guests of the hotel, tourists… but that’s fun as well. Stop in and share great cocktails and conversation in a wonderful spot ! Say hello to Ivan, Mario and Marvin!!!

It’s about the little things.
Staff was great. Check in, door men and concierge all fine. Mario the bartender was extraordinary and the hotel cleaning staff /​housekeepers were quiet.
Seems that some people on here think they should give free milk to babies. I think they need to get out and experience life more.
One thing to work on is clarification of where a Marriott Platinum member benefits work with staying at a Ritz. It’s almost like my status is not existent when staying at a Ritz.

You’d think if you’re spending $ 575 a night for a hotel, they’d consider giving you a complimentary glass of milk for the baby. Not only was it not free, it cost $ 12.75. I don’t think we’ll be coming back here.

This is my first stay in a Ritz-​Carlton hotel. The hotel is beautiful, our suite is beautiful, and very close to the Boston Commons which made it nice. After reading many reviews here, I wish I’d read more and stayed somewhere else. I will, however, try another Ritz as so many friends have great things to say.
Negatives – no pool, no restaurant, staff was fine but not extraordinary, Wifi not free, more absent doormen than present.
I’m weird about hotel germs and travel with cleanser. The door handles and light switches were very dirty, and when I mopped the bathroom floor upon arrival, my white towel was beyond filthy. White socks on the carpet also beyond gross. Soup scum all over the marble above the tub and even on the picture above it.
I’m coming back to Boston as my son and daughter-​in-​law will be running in the Boston Marathon; I will do much better research next time.

Everything was outstanding. Stayed in a suite with 4 people. Great location for a tourist. We will come back.

The company I work for uses the Ritz Carlton to host events. Their event planners are meticulous and professional. The caterers do a great job. They helped us out with vegan and nut free options for our guests with allergies. More importantly, the event spaces are beautiful. One of the large event spaces we have used overlooks the common. We were there on a Spring day and it was overlooking the cherry blossoms and the trees. Happy with all everthing the Ritz did for us during our event.

Management does a great job of making your experience wonderful. Next time we visit Boston, we will be staying at the Ritz Carlton.

As I’ve mentioned before, I’m very fortunate to have many opportunities to stay at Ritz properties thanks to the place for which I work. I had another such opportunity last week. This experience was no different — impeccable service, luxurious accommodations, and wonderful location. Every employee was personable, pleasant, helpful, and often fun! Fun is so important with these events. Stress levels run high from breakfast to dinner, so the effort to add an additional genuine smile is thoroughly appreciated.
This meeting agenda was more compact than others so I didn’t have much opportunity to explore all that this location has to offer. In particular, I’m disappointed I did not have the opportunity to take advantage of the health club or restaurant offerings which I understand are superb. Should I travel back for pleasure, this location would be top of the list and I will certainly not miss the chance next time.
My favorite aspect to note was the Netflix channel. I know. I’m in the city of Boston, what am I doing sitting in my room watching Netflix? Well, as I mentioned, packed agenda. The days were running 6am — 11pm. Drifting off to sleep from something in my personal Netflix queue after a long day of meetings and an even longer dinner scene was just heaven. I mean, that’s a really long time for someone like me to stay «on»! I’m hoping this Netflix channel thing becomes a standard.
Once again, bravo Ritz for demonstrating top notch service can be delivered consistently regardless of location! You never disappoint. Thanks for another great stay.

I’m a Marriott Platinum Premier member so I basically live in Marriotts through out the year. I know my hotels and let me tell you this place is at the top of my list.
This place is luxury defined
The staff take amazing care of all your needs.
Ryan at the concierge desk is a gem. He’s so helpful and sincere in all his efforts to accommodate you.
Tom, Alex and Devin at the front desk spare nothing to make sure everything is perfect.
I’m extreme picky (seen other reviews on Unilocal) and was very pleasantly surprised by the quality of service here

I visited there during the start of a snow storm on Valentine’s Day for a tea/​late lunch gathering.
After I parked my car at the front of the hotel, the valet approached me with a look that he didn’t want to take my car because I asked how much is the valet cost. Oh, not to mention after I asked, he said «I don’t know» then walked away! I took my 10^th month old baby out of the car in the snow, walked to the hotel front door, asked one of the two valets guy who were standing there talking to park my car and demanded a valet receipt.
Holding my child in one hand, with the diaper bag on the other, I attempted to open the hotel door by myself. At that moment I was thinking to myself, wait IS THIS A 5 STARS HOTEL? Where is the doorman?
Even tho, I am not a guest at the hotel, but I am still a customer at the hotel restaurant. I do not feel any welcome at all! I have received better service from a motel than this so called a 5 stars hotel.
I do a lot of traveling around the world and within the US, stayed mostly in the Marriot hotels, I cannot believe this is the top of the Marriot hotel group. If I have a choice, I would never stay in a Ritz.

My wife and I couldn’t say anything nicer about our stay here. We arrived during the evening city rush hour, but right as the cab came to a stop in front of the door, someone opened the trunk and unloaded our luggage as I paid the cab driver. Before I could see who it was, our luggage was inside and someone else whisked us inside and checked us in.
We had access to the Club level during our stay, and took full advantage of the wine, food, snacks, etc. Ty and Lily in the Club level were amazing and took great care of us. We had mentioned we were going to see the Nutcracker on Friday night. When we got back to our room after the show, we found a bottle of wine on ice with a CD of the music from the ballet in the player already playing.
The next day, I came down with a pretty bad cold. Ty and Lily saved the day again. Ty, out of his own good will and without request, got some Halls for me. We spent most of the evening there, and they even offered to pick up take out for us at one of the restaurants around the corner we liked from the night before. We handed them our credit card and what we wanted, and they took care of the rest. Again, without us even asking.
All of the other employees always had a smile on their face and I can actually say I enjoyed being sick in Boston because of the service we received.
The hotel room itself was amazing. I have Gold status with RC which gives you a view upgrade on availability, so that may have factored us into receiving a room at the very end of the hall directly overlooking Boston Common. Splendid views day and night. We were on the 11^th floor, and you will hear a little bit of street noise/​sirens. However, I live in Downtown Dallas so this was actually a positive thing for me, as I can’t sleep without a bit of street noise anymore.
The other guests seemed to be mostly business travelers but a fair share of families. They also have a Nutcracker suite which I hear is very nice.
The location is within a block of the Opera house, two subway stations, an AMC movie theater, and is across the street from Boston Common. The Freedom Trail, which we walked during our stay in 32 degree weather, can be access from Boston Common.
We originally chose to stay here because it didn’t cost dramatically more than some middle-​range hotels (Hyatt, Hilton, Marriott, etc) for the nights we were in town. After staying in the RC Boston, it will be a challenge to stay anywhere else and be satisfied.

My husband and I recently went for a weekend mini-​getaway to Boston and very much enjoyed our stay at the Ritz. One of the notables, for me, were the refreshments in the lobby. Silly enough, one of the highlights of my trip was the warm apple cider and hot chocolate found periodically throughout our stay, which were both out of this world! They even had a hot chocolate bar with homemade marshmallows, toasted coconut and various chocolate shavings for the post-​theater crowd which looked to be most enjoyable — I sadly missed partaking in this by 30 minutes. The location is conveniently walkable to many Boston highlights and restaurants including the theater, but we opted for car service because it was chilly to walk more than short distances during our stay. We also really enjoyed grabbing a quick lunch at the Artisan Bistro downstairs, as well as sipping on a few cocktails poured by the Avery bar’s expert staff.
The only reason I deducted one star is because it seems like they may need a bit more staffing in the front of the house. There were no attendants to help us with our luggage or open the door upon our arrival and at a few other times during our stay. When the staff was there, however, they were the usual charming and attentive staff you’d expect to find at a Ritz.

Fancy place, lovely staff, beautiful location. Went there for a wedding and can recommend it to everyone looking to have theirs there. The space we were in was pretty, facing the commons, and it was turned to be perfect size for the diner. It was big enough to fit everyone and somewhat cosy to see and hang out with everyone. Great feeling. Did not try the rooms, nor the restaurant or bar though.

Well, it’s no Four Seasons.
Literally, it’s not. That’s not a bad thing. I am just telling you… it is no Four Seasons.
I stayed here for a night with my lady friend that I married a few months ago. She is a fancy lady and needs to stay at nice places when we travel, so we stayed here. I think she appreciated it, but I don’t know. She is not home right now so I can’t ask her. She is out getting beauty treatments. Like I said, she is a fancy lady.
The lobby bar is cool, worth grabbing a drink if you like spending $ 14 on drinks. Wifi is not free because either Ritz or Carlton doesn’t believe in free things, so you can either pay $ 9.99 for Internet access or $ 19.99 for Internet and gym access. Drop the $ 20 and go to the gym.
It’s not a hotel gym, it’s a Sports Club LA. 8^th floor (maybe). Overlooks the Commons. Very very legit. I had a great stair climb workout. I climbed the equivalent of the CN Tower. I was on track to summit the Burj Khalifa but I ran out of time. We had to head out to the Cape.
Like I said, we are fancy people. I climb skyscrapers and my lady friend walks on rose petals.
Kenneth the doormen is a great resource. For example, after he handed me his business card I learned that a doormen is spelled with an E and not an A. And I also learned that doormen get business cards. That is great information to have for a fancy person like the one I am trying to become.

While visiting Boston, MA with my girlfriend, we stayed at The Ritz-​Carlton, Boston Common. The hotel is located on Avery Street right across Tremont Street from Boston Common. The streets of Boston, MA may be confusing but you will eventually find your way around to the hotel on this side street. If you plan to valet park then proceed to the front of the hotel, but if you want to self-​park, then proceed one block past Avery Street to Boylston Street and look for the parking garage entrance on your left. This parking garage’s elevator exit is right next to the main entrance of the hotel and this is where the valet also parks the cars. On the inside of the hotel, the lobby is very nice and modern with a bar lounge and a restaurant. The bar lounge is a nice place to grab a late night drink after having a meal out in the town.
The suite we had in this hotel was very nice with a city-​view outside the window. The room was decently modern compared to other Ritz-​Carlton hotels that we have stayed at and provided the level of comfort you would expect from this hotel chain. The front desk staff and the concierge were extremely friendly and helpful to us during our stay here. The room service food was good and there was a nice selection in the minibar and snack drawer.
Overall, I would definitely recommend staying at The Ritz-​Carlton, Boston Common to anybody looking to visit Boston, MA.

I do feel like they need a modernization. Yes, everything is clean and orderly, but its a little dated. Also, the foyer is really small…
The hotel is located on a bit of a sidestreet, which makes it quieter. The avery bar is comfortable. The hotel itself has 24 hour dining services for guests. The bed is comfortable. My view was looking at the State Street headquarters building. haha.
Staff is friendly, almost exceedingly so. No complaints there. Water bottles are offered if they notice at the front desk that you just came back from a run or if you are coming from a long flight.

Great Service. Professional Staff. Devin was great to deal with.
Thank you and kudos to everyone there.

Gracious service, calm and comfortable oasis right in the city.
The Ritz in Boston is a great Ritz. Inside it is quite and peaceful, yet just steps away from Boston Common and an easy walk to North End, Back Bay, Pru, Wharf, or Quincy Market areas. Rooms are up to date with all luxuries you would expect. The property is well maintain with everything in good repair and working order. If you happened to stay on the Club level it gets even better with personal concierge service, meals, drinks and snacks throughout the day in a lounge with space to read, eat, visit, relax or play card or table games.
A plus and a negative is the sports club that is connected to the Ritz. You have access to LA Sports Club except they don’t allow kids under 17 (expect for 4 hours on Sundays). That means no pool or recreation for your 15, 16 year olds that want to work out with you. The club members also clog up parking as they rush in to get they workout in during the day. I got stuck at the curb with my car as a couple of club members double parked beside me, handed their keys to the valet and headed inside. The valet was already committed and I was stuck for a few minutes until they could clear me an exit path.
I recently stayed at the Ritz in Philadelphia and left feeling it did not deserve the Ritz branding. The Boston property is well deserving of the Ritz brand.