U-Haul

Average service at its best. I got more information through their website than the sales rep helping us. She didn’t provide us with much information (I.e. what insurance plans and options are available to us.) We had to ask questions to find out more information. Luckily I did a little research online before I went in.
Tip: If your only option is this location, then do your research online because the sales rep will not readily provide those information.
Good luck!

Perhaps the most disappointing experience I’ve ever had with a storage/​moving company, and will certainly be following up with headquarters as well as the BBB. For starters, I move rather frequently, nearly every year or two. I decided, in late 2012, to place my belongings in the care of U-​Haul, Mass. Ave location, and what a mistake it was.
A few months after I stored my belongings, and moved to CA, I called U-​Haul to inquire about shipping prices. To my horror, U-​Haul was unable to locate my U-​Box, and said no record of my storage existed in their system. I called back nearly every single day, for EIGHT months, and still my box was nowhere to be found.
One day, when I called, understandably frustrated, a woman named Bonnie said «if you keep acting like a b****, I’m not going to help you.» I felt demoralized and absolutely helpless, and she proceeded to hang up.
My horrible experience didn’t end there. I was then charged nearly $ 3000 in just a few hours, because the auto pay system at U-​Haul had a «glitch,» yet my funds were not returned until nearly 3 weeks later, AND my bank had to provide proof that U-​Haul charged my card, back-​to-​back, 23 times in a span of just a few hours.
I finally decided that I needed to ship my items to me, and be done with U-​Haul. I called to setup the shipment, was originally told it would be $ 1900, then explained my frustration, and had the shipping price settle at $ 300.
When I called back to provide the shipping address, I was told that there was no note on my account indicating any such shipping fee. I am now in the process of obtaining call logs, transaction histories, and bank statements, so that I can follow up.
I have been a loyal customer to U-​Haul, exclusively using U-​Haul for all of my moving and storage needs, but because of this downright horrific experience, and utter disrespect and disregard for its customers, I will never again use U-​Haul. I prefer to use a company that values my business, and abides by ethical business practices (a sorry just isn’t sufficient, given the circumstances). This location, in particular, is bent on making the most money possible off of its customers, while completely disregarding the quality of service being provided.
Mover — beware. Store at your own risk — you will financially, emotionally and mentally be drained after dealing with this location!

Took forever to get the keys to the truck. Only 3 people were working while 10+ people were in line. I waited over 30 mins and asked if I can extend 30 mins to the return time. They agreed so that was a plus. After I got the keys and only 2 other people were still waiting, a 4^th worker decided to work. Strange.