US Post Office

I’ll give it 0 stars if I could! The one staff (a black women) that I encountered was so rude! I’ve never been to any USPS with such a rude staff.
I just wanted to mail a t-​shirt to China. After waiting in line for a LONG time, she gave me a form and said «Fill this out. Buy an envelop. Go back in line.» Fine. Regardless how rude her tone is, I did as she said. After waiting in the LONG LONG line AGAIN and finishing the form as much as I could (because she gave no instruction on how to fill out), she said that there’s one line in the form that is blank, so that I have to go back to the end of the line AGAIN. I almost begged, «I’ll write it down really quick taking only 2 seconds» (because it’s LITERALLY ONLY 1 WORD and 1 NUMBER to write) BUT she said, «Did you hear what I said? Go back in line.» I tried my best,“2 seconds. Let me write it down really quick!”(I was holding my pen while talking and ready to write) She continued,“Don’t try to argue with me! Did you hear what I said? Next in line.“
By that time, I’ve already waited for almost 30 minutes with nothing done. And if I don’t leave, God knows how long I have to wait in line AGAIN, AGAIN and AGAIN.
I’ve seen some good reviews for Karen, the manager. Maybe you can try your luck next time to find Karen, but I’ve had enough this time with that RUDEST WOMEN ever.

This is my go to mailing destination. The staff is very friendly and always willing to help with any mailing issues or problems. The manager Karen was very helpful with some package theft issues I had. Junior is great to talk to. Yes, I spend a lot of time mailing things so a great post office is HUGE for me. These guys really do go out of their way for their customers.

I am visiting Boston and needed to ship a small box to my mom that was sent to me by mistake. Sounds like a job for the post office, right? Wrong! The box had a large label on it that had my address. I incorrectly assumed the post office could assist in covering the label with a new address. I waited in line (first mistake), then explained I needed the box sent to a new address. The employee said I would need to remove the label or cover it up before she could help me. I asked if they had any labels or markers I could use to cover the label. The employee said «No we just have these pens.» LOL. Joke is on me I guess. What is the post office for? Maybe I have the wrong idea in my head. Don’t go here unless your package is ready to go and you don’t need any sort of assistance whatsoever. At my job, I at least try to help people first before telling them I can’t do something. A post office with no labels and no markers? Yeah right. Just another lazy employee who can’t be bothered.

The manager Karen is fantastic. I’ve had a lot of package delivery issues lately and all of the staff have been great. I’m really pleased with this post office and they are great at helping to resolve issues over the phone.

I felt bad to write this review because I never gave anyone 1 star. I think it might hurt their business so every time I feel bad I just ignore their Unilocal page and just never go back there again, but this is different. I live in the area and have to use USPS to send out all mails and packages.
Every single time this location always give me a bad headache. Long line? That’s too normal but only 1 staff for the whole busiest area post office, don’t you think it ridiculous? I tried to go early morning, at noon, late afternoon, on season, off-​season, Monday, Wednesday or Saturday nothing different. Never more than 2 staffs on duty for customer. I hope my voice be heard and people who work here can get help hiring more staffs. I love USPost office and wish they can improve their service.

Direct phone with real human than answers for this location (!!!): 617−587−5260. They are nice so be nice to them, too.

Very poor customer service always rude. I was just in there yesterday and the woman gave me attitude the sec I got to her.

Extremely poor customer service, extremely long wait times, significant understaffing, and employees that simply couldn’t care any less.

Although this location is very convenient,
it is under staffed, so there’s always a long line.
The deal: use the self serve machine at the entrance to save time waiting in the long line. You can ship everything there except signed delivery and international mail.

It was very disappointing to start my Monday with passive customer service and a long, unnecessary wait in line. When it was finally my turn, I was informed they couldn’t tape up my box unless I was sending it priority. Fine, I left the line and purchased tape for $ 4.29 to close my box. However, when it was my turn in line again, BOTH people working the desk stepped away. I waited for nearly 15 minutes before anyone returned to help the now-​long-​line behind me. Shockingly, the man working the desk said «For Priority, it’ll be $ 8.40» and I said «I’m not shipping Priority, or you would have let me use your tape» and his response was «Your only option is Priority». My response was that he should have informed me of that before asking me to step out of line, purchase tape, and then wait for another period of time. His response? «Well they just made these changes and I don’t know what’s going on here anymore!»
I finished my purchase and left without another word. Come on, USPS. We’re not against you; stop acting like this is a battle.

If you don’t expect a long line on lunch when everyone, including you, is going to the Post Office, then well… you kinda deserve to wait??? The people here are very friendly. Can’t ask for much more in Post Office. Keep up the great work!

Long line during the lunch break other than that no complains!!!

I love this USPS. It’s small, friendly, the lines are generally pretty short and it carries a wide variety of stamps. What more you could ask from a Post Office!

Every time I go here I hate the place more. Reasons why this is a TERRIBLE post office:
*SLOW. REALLY SLOW. Expect a LONG LINE.
*UNHELPFUL. I think the agents look for ways to make your experience worse.
*BAD POLICIES. The policies seem designed to confuse and upset.
I look for reasons to avoid this place.

Going to the post office towards the end of the day on a Friday sounds like a miserable, slow death sentence.
However, the employees were moving quickly and efficiently.
And I was pleasantly surprised how the 10 people in line in front of me were helped in under 15 minutes.
Maybe I’m just lucky, but I’ll take it.
Plus, not only did they have the liberty bell stamps, but they had mermaids and Simpsons characters.
I’m all for variety.

I mail things. A LOT. I know what I am doing when I go to the Post Office. I always have everything organized neatly and all paperwork filled out before even setting foot in the door. I patiently wait in the line while the automatons behind the counter slowly churn out customers at an agonizingly slow pace. I don’t let it bother me that only 2 counters are open at noon and the line is over a dozen people deep and filling fast with others who have decided to spend their precious few minutes of lunch break waiting in line at the Post Office instead of eating.
I bite my tongue when I see an employee stroll behind the counter, take a look out at the voluminous line and then continue on their way. I finally make my approach after being summoned by one of the ruffians behind the counter. I can sense that they hate me already. The employee keeps a steady eye trained on the packages I have brought with me. I can feel the hatred swirling around me as I place the packages on the counter one by one. I can hear the thoughts being formed inside their primitive heads. «How dare this person bring in packages that make us do work! Who does he think he is?»
One of my packages is snatched up by the postal associate and I am curtly told that I have two options for sending this package: express for $_​_​_​or priority for $_​_​_​_​. Both are more than I am looking to spend to send a simple package that is not in any particular rush. Fortunately I am armed with knowledge that there are, in fact, more options for delivery of a package. I inquire about sending my package First Class or Parcel Post and I believe I see a vein pop in the brutes eye. I can practically see steam coming out of its ears. After a brief hesitation and a farcical look of surprise on its face as it pretends that it just noticed those two magical options it agrees to send it First Class. At this point I am convinced that any more contact with this particular employee will send him sprawling over the counter with hands aimed at my throat I decline to mention to the employee that they are REQUIRED BY LAW to present customers with all of their shipping options and not try to fleece them by forcing them into a more expensive alternative.
After this process is repeated for each package that I have brought, the employee breathes a heavy sigh of relief, tosses my receipt at me and beckons «NEXT!». I slide out of the way and walk out the door with the hopes that my packages actually will make it to their destination.

I get it that there’ll probably be a 20 – 30 person deep line to access the postal counter and have a staff member handle your mailing needs, even though it’s not a Saturday, or even near a holiday, or even lunch time. But a separate 7 – 10 person deep line in front of the «Automated Postal Service» machine? That’s supposed to be the quick alternative option. At least the line for the machine moves at a rate of 2 – 3 minutes per person. The line for counter moves at a rate of 5 – 10 minutes per person. If you need human help, you’ll be there all week.
I used to visit the old USPS on Berkley St. at the same time of day, there was never line to visit the counter, and I don’t think they even had an automated machine. It boggles the mind how this new USPS can be so… incredibly… slow…

Well THAT was a wasted lunch hour.
When I was a kid, and I’d hear adults bitching about the long waits at the DMV or the Post Office, I would always think to myself «Shut the fuck up you old bitchy people!» but they were right. :(
This Post Office used to be right next to my work (I’m not saying where, because I know there is a hit out on my head), but that was torn down to build some new tower in the Back Bay (8 months later, and it still looks like Ground Zero. I swear to god, NOTHING is being built here.)
Back then, the service seemed faster than Viga, and it would be your turn before you knew it. I am not sure what the hell is going on here! They still have the same staff. The same obese man that has to sit and lean over the counter, the lady with the crazy hair that looks like a fire hazard, and their resident Andre the Giant that towers over everyone, and scares the shit out of me. You’d think they’d be just as fast, but I’m not seeing that. :(
I think their break room is right behind the counter in plain view of everyone, because all I see is a shit load of WATER COOLER BANTER that I avoid back at the office. They just talk to each other, play practical jokes on each other, drink Dunkin Donuts beviezZzz, and hang out. I think there was a card game going on this afternoon, but I could be mistaken.
AnywayzZzzz… I think I will just HAND DELIVER the letter, rather than wait in one of these SIX FLAGS lines.
TOTAL WASTE OF TIME.