Fast Water Heater Company

Quick set up with the water heater and friendly service as well. Matt gave enough time before he arrived as a heads up and when he arrived was very easy to work with. Good experience with Matt and Fast Water Heater.

Overall, we had a good experience with Fast Water Heater, we had Chris do the install and after a few tries, we finally got our tankless up and running.
We had a tankless installed, which seemed fine, but it failed inspection (minor issues with strapping and condensation) and we did have a small leak. After the heater failed (we have a mega tub that can’t be used with more than one device, and there was some stuff clogging the intake), we had Chris come back out to fix it. After he fixed, he came back again to complete the failed inspection requirements. It took a few times to get it right, but now it’s working just fine.
On Angie’s list, I gave them a «C», because the communication is just so poor. Every time I would call, I’d be on hold for over 10 minutes at a time and we did get the «run around» after dealing with the failed inspection, we had a gal tell us she needed to «check our bid» before she could send Chris out for the failed inspection issues. I thought that was pretty ridiculous.
All in all, Chris did a great job, he’s incredibly knowledgeable and fixed any issues that we had (there were some problems in the beginning). We were never charged anything additional.

I’ve been calling, and on hold, since 8am. I finally got someone on the phone and they said they’d have a salesman call me back in 10 minutes. 2 hours ago. Sally. that’s the only name I got.
Not fast. Unreliable. and their hold music sucks. no customer service, this is ridiculous.

This Home Depot installer disappointed me to no end. I purchased an expensive water heater and requested the same day installation via 1−800-homedepot.
I was promised that this company will pick up my water heater at Everett Home Depot and install it the next day.
After I was on hold for over 30 min, I was told by Fast Water Heater rep that not only they would NOT pick up the water heater, but they could not install it for two days. A complete waste of my time and effort.
Needless to say, I had to find another contractor to do the job.

Fast, friendly, affordable and professional service! I have used this company twice and the service was outstanding by the same technician by the name of Mitch each time. If you need reliable service this is the company to call.

I should have listened to the others with bad experiences like Bob or Jeff. If you like lazy ass liars with inexperienced, undependable installers then call these guys for your next water heater scam. They will be certain to give you the run around, not call back, leave you stranded and come up with excuses as to why… and then when someone actually does come to your home (which isn’t even 10 years old,) they’ll say that it’s not up to code and that the price is double because it needs to be fully redone with all sorts of modifications. I will be posting a lot more information with names and details to help save the next victim. These guys are a joke and do not know what they are doing. I had the City Building Inspector come out and confirm that Mitch was wrong and that our original water heater was up to code, and he even provided them with the information so he could educate himself. EXPECT LIES, EXPECT DELAYS, EXPECT DOUBLE CHARGES AND INEXPERIENCED STAFF. These guys are NOT not who you want to install your water heater. I’m super surprised that Home Depot would even refer such an incompetent company. They’ll be getting a copy of all of the information so that they can review and assess in hopes that they’ll stop referring people to this terrible company.

Thanks Matt — would highly recommend. Easy to book and communicate with.

Our 20 year old water heater with a 5 yr warranty finally started leaking on Wednesday. On Thursday, it started to flood our garage. I checked prices on the Internet and found that Home Depot had a pretty good deal on a reputable brand gas hot water heaters that were highly efficient and self-​cleaning with a good warranty. They had a Rheem hot water heater that met my needs and could install it by the next day. Furthermore, I was able to charge it on my Home Depot card with no interest due for 6 mos.
Mitch Taras. came out to help me (all the way in North Bend). He called 30 minutes ahead to let me know he was on his way. The old water heater was 20 years old. Many parts of the construction code have been updated, so there a lot of extra work to make sure this new hot water heater will not tip over and cause a fire in the event of an earthquake. The hot water heater did not have direct contact with any wall in my garage, so Mitch. had to build a box around my furnace ducts to keep them from being crushed.
Three hours later of hard work, the hot water heater was installed. I was assured the installation would be up to code and would pass city inspection. The work area was left perfectly clean and the old hot water heater was hauled away. One less thing I have to worry about and now I can take a nice, hot shower again. Thanks Mitch!

If they need to do something relatively simple for you, you’re probably OK. Unfortunately, that was not the case for us.
We had a predictable homeowner problem: Our water heater sprung a leak and needed to be replaced. No big deal, I thought… I’ll pay a grand or so and get a new one tomorrow. Nope. Turns out we have «direct vent» system, which accounts for maybe 5% of the installed water heaters out there. So that «special» type of system roughly doubles the installed cost. We’re now at $ 2K. Well, we still need hot water, so let’s do this thing.
The installer arrives, sees the existing tank and doesn’t look happy. Just to make things more interesting, our existing tank vents under a cantilevered upper storey in our house. The system he brought to install won’t handle that, he says. He also says we should have told their sales rep about the overhang. Actually, we did. But my wife referred to it as a «cantilevered floor that sticks out 3 ½ to 4 feet» which they apparently terminology they don’t understand. They only understand the word «overhang».
So, given the newly discovered «overhang» and various other stuff we need to do to bring it up to current code, we now have to get a three thousand dollar water heater system. And they will need to order it from their supplier. Well, we still need hot water, so let’s still do this thing.
The promise to call me back within an hour with an ETA for the next day. Two hours pass. I get Bupkis. I call them. They can get it installed the next morning. Hooray! The next morning passes. More nothing. I call them. I’m advised that the installer will be here soon. He arrives at about 12:30.
Based on their phone system I would give them a zero star rating if that was possible. My wait times on hold were usually at least five minutes, and once as long as ten. If that wasn’t fun enough, their phone system disconnected me twice. In both cases I had been on the line for a while, waiting to talk to ‘my representative’. I wanted things to go FAST-​er, so I pressed 2, to speak to the next available representative, rather than continuing to wait for ‘my representative’. Apparently, the FAST system is designed to punish you for wanting a FAST-​er response. A minute or two after pressing 2, I was back to dial tone. I’m a slow learner, but getting disconnected twice is a fast teacher. No more of that.
Thankfully, when you finally get to talk to somebody and the put you on hold, you get blessed silence rather than being forced to listen to their annoying on-​hold advertisement system. I’ve never understood systems like this. If I’m on hold because I’ve called your company to book an installation with you, so the already advertisement worked. Stop it, already. If you want to tell me that it would be faster or better to contact you via your website, or text or whatever, fine. Tell me that two or three times max. Lose the rest of this crap, or answer the phone a lot quicker.
Based on their ability to make good on their claims, I would also give them a zero star rating. Being on hold as long as I was, I had plenty of time to hear the claim repeated again and again. According Fast, they can often install on the same day you call, if you call before 2:00. Nope. My wife called way before 2:00 on Monday, but we got a Wednesday installation date. The upgraded tank was ordered before 2:00 on Wednesday, and we got a Thursday morning installation time, which actually turned out to be Thursday afternoon. So living up to the «Fast» name? Not so much.
The installation tech was pretty much «all business.» I guess I’d rather have a grumpy competent guy working for me than a cheery incompetent one. From overhearing bits of his phone conversation, he was apparently having a bad day. Somebody was spreading stories and he didn’t appreciate it. He was supposed to give me a shout when he had the old water heater out, so I could put some peel’n’stick tile down before the new heater was installed. You guessed it, that didn’t happen either. These guys apparently haven’t been hit with the «under-​promise and over-​deliver» idea yet.
So, why did I give these guys two stars rather than the minimum? The installer was quick (a bit under two hours) and the installation looks pretty good. I’d rather not have the grimy fingerprints in some spots, but that’s not a huge deal.

The condo I recently purchased had a 25 year old water heater inside which the sellers refused to replace. Because the unit sits above another unit, I knew that I would want to replace the water heater as soon as the condo was in my name because with my garbage luck it would fail and destroy the unit below the day I took ownership.
The condo association manager suggested Fast Water Heater as other residents had used them and been satisfied with their work. I called on a Tuesday evening, with ownership changing on the condo the next evening, and spoke with a super friendly gentleman who walked over there very basic pricing structure with me, discussed the process and generally made me feel comfortable and valued as a customer. I scheduled them to come replace the heater Thursday afternoon.
When I met the two gentleman who came to replace the heater they were friendly and professional. It appeared the second gentleman was probably an apprentice of some type and the more experienced employee walked him through processes during the removal and installation. I was impressed with his patience.
After looking over the old unit, they walked me through which items would be required to bring the unit up to code as well as some additional items that were optional. They explained each one with cost and explained why it may be needed, or why it was required. On one item I asked, «What are the odds I actually need that one?» and they told me it was slim. I really appreciated the honesty and that they didn’t just try to up-​charge me.
About two hours after they arrived my new water heater was installed and functioning. They cleaned up all their mess and were out the door. I definitely recommend these guys.

Our water heater started leaking Saturday morning. Finally found a company that would come out. Brandon C called 30 minutes before showing. up. He showed up around 9am Easter Sunday morning. We had hot water by noon. Brandon went over the work that was needed and once I agreed he went to work. He did a professional job and when complete everything was properly connected. We didn’t have a pressure tank installed so had to add that. He also fixed the plumbing problems that were introduced when I installed the last water heater.
When he was all done he even helped me put the cabinets back in the pantry where the water heater s installed.
Great job.

Our technician, Matt, was very friendly and informative. Our replacement water heater was installed quickly and cleanly. I would highly recommend Matt and Fast Water Heater.

I called them on Thursday to have my gas water heater replaced.
(Note: they must have the make/​model of your current heater.)
The installed arrived as agreed with all tools and misc parts.
He installed the heater, expansion tank and quake-​proof braces.
All in all, he was done in 2 hrs.
I am happy with this services.

I don’t usually write online review. But Fast Water Heater claimed that they have good online review and BBB rating and I trusted that’s the case. And turned out their business practice is not trustworthy. So I feel obligated to provide a voice to share what happened.
I hired Fast Water Heater Company via Home Depot website to replace my water header at home today. They provided a quote over the phone for $ 999 to replace a 50 gallon water heater tank yesterday. That was cheaper than another quote I got. When their technician Jeff came, he gave me a detail quote with a total of $ 1985.78 which is more than double of the initial price quote. Among other items, Jeff quoted to replace 2 feet of vent that was easily reached at an open area of my garage for $ 340 and a new stand to place the water heater for $ 129. When I questioned the big price differences, he stated the additional charges were items needed to fulfill required code. And it would be very difficult to replace the vent. Not only that, he asked to pay the entire among up front before he could even start the job. He stated all these are required by Home Depot. I could blame that on Home Depot and raised my concern there. I don’t have much plumbing or home repair knowledge. My impression of Home Depot was trustworthy and reliable. So even though I found the quote was very pricy and their advance charging practice was very odd, I went along.
Jeff only took 20 minutes to replace the vent. So I questioned him why the charge was so much. He told me that he estimated that it would take 1.5 hours for some technician. He just did it fast. But he had to charge me for 1.5 hours as his company’s standard «Fix fee» pricing. Given the credit card was charged already, no pricing adjustment could be done.
Then I talked to another professional plumber (who is a husband of my good friend but live far away). When I told him about the situation, he told me that I shouldn’t have to replace the entire stand even if the top plate was old. I could have just get a new plate. And the stand should probably cost like $ 50. And sure enough, I found that the exact stand is selling for $ 49.98 online. My plumber friend also said that Fast Water Heater was obviously ripping me off as they shouldn’t have estimated replacing 2 foot of venting in open space would cost 1.5 hours and charging a simple water heater stand for more than a double is unreasonable.
I will not recommend using Fast Water Heater Company for any work because of unfair business and pricing practice. And I would not trust Home Depot for their recommendation of any contractors for repair work.

Chris B was awesome. He laid out all the options for my new water heater. He wasn’t pushy at all and the quality of his work was great.
Highly recommended.

Great job & super fast. Brandon was the plumber who came out & he was very professional & personable. Very fast on getting out issue taken care of.

I don’t know how to write this Unilocal review because I’ve never received such amazing service before. Seriously. It was ah-​may-​zing!
It all started with our water heater breaking and leaking everywhere. We remembered our neighbor using Fast Water Heater as well and decided to call them. It became very apparent this would be expensive once we determined our water heater was a special type of water heater. We were also nervous especially when they said they wouldn’t be able to make it out until the next morning. To help us out for the day, the guy over the phone told us how how to shut off water going into the tank and keep it running throughout the house so that we’d at least have cold water.
Quite a few hours later, the water tank was still leaking and no matter what instructions we followed over the phone, we couldn’t get it to stop. They sent someone out that evening to instruct us on how to turn it off, which valve was what… and they didn’t charge us!
Our appointment is the next morning and the same nice guy comes out, replaces everything, and brings it up to code* (this water heater was from the late 90s). No one ever likes the cost of a new water heater installation, but this wasn’t an astronomic price and given the service, it was well worth the money.
* = in the estimate breakdown, it didn’t cost that much extra to bring it up to code like some reviews stated. However, I believe it depends on the area. Different cities/​counties require different permits and have different definitions of what is «up to code» in their area. Keep that in mind when you are getting quotes for water heaters and installations.
And wait — there’s more.
Everything seemed golden until 3 days later, after we were in denial about our furnace breaking, we finally acknowledged that it had been pumping only cool air since our water heater broke. We looked up the furnace model online and figured out our furnace is some genetically modified AquaThermal furnace that pulls heat from our water heater to heat the house.
Anyway, we call Fast Water Heater once we find out that messing around with the water heater made our furnace into a Florida air conditioner. Guess what? The same nice guy came back and despite our super messy, cat-​filled townhouse, he fixed our furnace at no cost.
Ok, that’s really it and that’s all there is to say. I highly recommend this company over all others. That is it.

Our condo has a special water heating system, and many, many water heater companies in the area, including Home Depot, do not have this type of water heater in stock nor serviced this system. One of the few was Fast water heaters.
When getting services that involve my most expensive investment, I like to get as many details as possible and have the servicers be as transparent as possible. They did just that: from the first time I picked up the phone, I got nothing but courteous, professional, and prompt
communication. This remained true throughout the entire installation process, which took about 4 hours. They stuck exactly to the estimated quote, and explain each item line by line when we questions. Installation went off without a hitch and now we have a brand-​new water heater without any interruptions or issues thus far. Lastly, some places charged $ 100 or more just to come out for the inspection, whereas Fast water heaters does this completely free of charge.
There are a few complaints, such as the installer not putting on booties are taking off his shoes but romping through the house up and down the stairs, however he did put in that down next to the water heater/​work area. There was also a price quote error which was due to a breakdown in communications from their original inspector to their service people but that was quickly sorted out with no drama. The price of the entire installation was much higher than a traditional water heater tank system, however there were no comparisons that I was able to make due to the uniqueness of our water heating system.
Overall I would recommend them.

My old water heater went out and since it was past its rated life, I decided to have it replaced.
I called for quotes from other popular plumbing companies, including Beacon. Their quote was near $ 1700 BEFORE code upgrades for a heater, installation and disposal.
I decided to visit Home Depot and find out about their installation services. There, they referred me to Fast Water Heater Company. I called on a Saturday morning. The customer service representative went over what the base install covered (new electric heater, install and disposal of old tank), and the fact the price was just over half what the competition quoted — it was a clear win. They scheduled me for a 2 hour window on Sunday afternoon.
Sunday morning came and I received an apologetic call from the installer, Matt; that he would be 3 – 4 hours late because they had an installer out sick that day. It wasn’t a problem, as I had errands to run.
A couple of hours later, Matt called back to let me know that he was now running on schedule and would be able to meet at the original install time.
Matt arrived, assessed the current tank and presented me with quotes for repairing the existing tank, or doing the replacement making the necessary code upgrades. His quotes matched what the customer service representative quoted over the phone, so I opted to move forward with the tank replacement and code upgrades (relocate the drain lines, install/​plumb a drip pan and expansion tank), which added about $ 400 to the cost of the job.
Matt took care to protect the area he was working in, and in about 90 minutes he completed the job. When approached by our condo HOA president about his work, he took time to explain how he plumbed the drain lines, and assured him that he preformed the necessary code upgrades.
Overall — I’m very satisfied with the cost, value and the quality of work from Fast Water Heater Company.

First, in the interest of full disclosure I am writing this review to receive a $ 25 rebate on services. However, these are my actual feelings, I am not biased one way or another, just lazy about writing a positive review. Besides it takes a lot more than $ 25 to bribe me :-p.
In a cold November evening, my hot water heater stopped working. I purchased the water heater online through Home Depot who then referred me to Fast Water Heater Company for the installation.
The technician arrived on time, was friendly, and competent. He explained the job to me beforehand, and answered my questions. He then went to work. About one hour later we had hot water again. He then again walked me through the work he had done and let me know about the local permitting process I would need to go through to get my heater certified by the city.
This was over 4 months ago. I haven’t had any issues in that time so I will say a job well done.