Finishing Touch

I have used Finishing Touch several times over the years and have always been very satisfied.
currently I am working with Colleen to plan tile and carpet for our new home.
She is great with colors and so very helpful.

I was so not impressed by this establishment. Several months ago I needed a quote for a simple granite remnant slab, no install needed, and a very basic edge, no cutouts. I was given an address to drive to and look at remnants, but no price, or process was discussed. I did get a call back and a quote a week later, but I felt it was an inflated price. We put the project on the back burner, and tried a week ago to accomplish. When I called this time, I was given an even more exaggerated price. I’m so thankful I didn’t break and give them my business. I got my gorgeous granite piece for a third of what these folks wanted with absolutely amazing customer service in every facet of our transaction. I would give this place a zero if I could.

If I could give these guys zero stars, I would. Let’s start with the fact that they failed to order our tile — not once — but TWICE! This caused a three week delay each time. The person they sent out to do the tile work disappeared before the job was finished and the client service in their store is apatheic at best. They have a very large selection of tile but they are expensive and the whole experience was so miserable for us that we would not recommend them to our worst enemy.