Mill Creek Self Storage

Had my stuff for a year in their storage — Mary Ellen is awesome and while there have been issues they always try to make things right — I would have given them 5 stars except for the giant rats :(

My experience with Mill Creek Storage was very unfortunate. The facility itself is nothing special, standard storage. I rented a space here because it comes with a free truck. Wonderful! I scheduled the truck for three in the afternoon to move, with the understanding that I would bring it back the following morning. A woman quoted me a special rate on the storage unit and when I went in to schedule the truck the bitter old man behind the counter had «never heard of any specials» and charged me the full rent. Fair enough these things happen. I asked if he would call the person who quoted me the rate and he insisted that there have never been any deals. I insisted he call, he refused. (Now it was a matter of his «pride») I told him that I would wait to pay until I came back for the truck later. Here is where it gets interesting. I came back that afternoon about to pick up the truck. As I was walking up to the door, the man whom I’d had a disagreement with saw me coming and immediately got up and put the «Will be back» sign on the door. At that point he got on his golf court and disappeared. He was gone 45 minutes. He returned precisely as the business was closing and turned on the closed sign, I told him that I was here to pick up the truck, he said nothing. I said it again (blown away that I was being ignored) Again, he says nothing. Finally I’m like HEY! I’m here to pick up the truck… Hello? He says «were closed», goes back in, locks the door and disappears. That’s it. Just like that. I paid 450 dollars in prorated rent for the apartment I was staying in because I was unable to get a truck now and couldn’t move till next weekend. I had to pay the movers cancellation fee. I called in the next day and expressed my disappointment :) I told the woman I wasn’t going to may my rent until this matter was resolved. She said she would see what she would call me back as soon as she talked to the owners. Guess what. No call. I called a week later, to find out what was going on and the person who picked up the phone said nothing was noted on my account and that I now had a late fee. I called back the next day and got a hold of the woman I had talked to previously and she said that the best she could do was knock off part of my late fee. Thanks. 10 bucks off. So now after paying movers twice, renting a truck elsewhere and paying prorated rent, I suppose the moral of the story is never argue with a business about a special rental rate for new customers.
I spent close to 800 dollars dealing with their incompetence. A mistake I will never make again. And I hope you won’t either.

Rent at your own risk. Facilities and prices are decent, however after hours security is not very secure, since they only have a 6′ chain link fence that anyone can jump over and no security cameras for the inside storage rooms. Only single locks are allowed on doors, which from my experience can be cut through. Their contracts explicitly state they hold no responsibility for the loss of your items, even if it’s through their own negligence, and even say not to store anything of significant value.
PS — Under new management since same time last year; somewhat less friendly.

Brad & Tena the resident managers are so sweet. If you are lucky enough to find an open unit here, jump on it!
Affordable, clean, secure, free lock ($ 40+ with Public Storage) and free use of their moving truck if you need it (you return with full tank and pay mileage).
Facility is open till 10pm. $ 25 referral credit and to new clients a free months «rent».
Flexible billing options such as direct withdrawal or online payments.
Happy to be their first reviewer and hope you decide to do business here too. :)

Wow. This place is the worst of the worst! Let’s see, where to start… first of all, the sign that says «free truck». Sure it’s free, if you consider .50 a mile and an $ 80 fee if it’s not returned by 6pm the same day (and by 6, I actually mean 5:45 because they usually close early) «free», then cool. Never, at any point was this fee mentioned anywhere in the contract nor were we informed verbally. They just changed the key code and held our belongings hostage until the fee was paid. Second, the late fees are swift and hefty (there is no way to pay on line, so when we were delayed returning from vacation by a few days our late fee was 80% of the monthly rental fee and a lien had already been placed on our property). Third, as far as operating hours are concerned, these guys play fast and loose. 10pm actually means 9:30. And finally, if you enjoyed the lectures your parents gave you as a teenager whenever you behaved in a way that displeased them, then definitely store your crap here. There will be no shortage of surly and unprofessional interactions with the uberbitchy male portion of the husband/​wife team that owns the joint.