Boulder Inn & Suites

Looking for a place to worst place to stay, one that is memorable? Well, you found it! That is, if your looking for one of the WORST places in Nevada. Arrived late at night after driving all day. Friendly lady at the counter. Should have known this was going to be bad when they couldn’t authorize my credit card, unless they called AMX (and couldn’t get to them). Finally asked if I could pay cash, the lady was glad to accept. Upon entrance of the room, thought I had walked in to a musty pit hole! Too tired to leave. I wiped down everything with Lysol wipes and sprayed the bed with Lysol. Tried to turn on the lights by the bed, no go, they didn’t work. Oh ya and the bed, about as comfortable as sleeping in the parking lot. Got a great night sleep, NOT, and tried to turn on the hot water in the bath room, oh yeah, we don’t serve that here! No hot water after leaving it running for 20 mins! This was truly Memorable, one place to stay, only if the entire state has no availability or, you don’t have a sleeping bag to stay in the city park!

Nasty hotel. 1 wash rag per room. TV must be on an antenna given all channels come in a pretty snowy background. Oh you might also bring a bar of soap too; one sliver of soap. What a dump!

do not even think about staying at this hotel.
asked for a suite and was told that having a service dog did not made me eligible for one… told me nevada has no service dogs specific laws.
arrived at the room around 8:30 pm just to find out the air conditioning was off because they do not feel 112 degrees is hot enough and they believe they are not responsible for turning it on.
the room is dirty and very poorly manteined… the ceiling is peeling and all the stuff falling down.
wireless for free… there is no wireless service at all!!!
customer service at the front desk.
just rude, unprofessional, inappropriate, careless and worse… ignorant.
i will check out tomorrow first thing in the morning and make sure i will search for a real hotel.

I can’t rank it lower or I would
Key points: no breakfast or wifi!
It’s a motel/​bed n bath
Details:
I booked it online (
), I was received by jenn and Jessica (supervisor). Given keys to the room.
Found out immediately that the website where I booked hotel was inaccurate and they serve no morning breakfast.
The elevator stinks of urine !!
The room is shabby, with clearly fading print, room has a sour dank smell.
As soon as we settled down I had urgent business to take care of, I knew there was free wifi. I tried connecting but it would not connect. Called operator– jenn– at lobby desk, who said she’ll call the owner and get back to me.
Called back twice later within an hour to ask about progress all the while waiting to do my urgent work, was finally told internet is down and I can go down to lobby to do my work.
I went down and kindly requested for reimbursement for services that I had paid for but not received I.e. Internet and breakfast
I felt they used delaying tactics, basically implying it won’t be fixed and suggested I take my business elsewhere and they’re not interested.
They even suggested I can check out instead of trying to fix the problem which I believe is very unprofessional
No luck yet, Jennifer the supervisor said she’ll discuss it with her boss– owner
Generally very unhelpful staff and am extremely dissatisfied for the price– for 89 a night this «hotel» is more of a bed and bath basically just a motel and should be called just that
Would strongly advise no body else to stay here, they are a rip off

Didnt know to expect but once we pulled in i already knew. I can tell you its a downgrade from Comfort Inn or LaQuinta. Rooms need major update and renovation. Our bed cover had cigarette holes. 3 small pillows, no clock in the room, curtains had hard. time closing, old school door locks, didnt provide bath soap, fridge and microwave was missing from the room. So I called down and asked for the fridge, they said we ended up in the room that was missing one. Would put me on hold without telling me and when it was delivered, they forgot to tell us the extra towels we asked for wasnt available. The next night we asked for a box of tissue, toilet paper and towels. We jad to follow up 2 hours later because we got back to the room and they still havent delivered them. The shower head had great pressure, there was a nice towel animal on our bed and the event we went here for had a welcome set up for us.

I’ve never stayed at the Boulder Inn & Suites. But I unfortunately went into the bar that is attached to the hotel — The Inner Circle Lounge.
It is one the most unfriendly, uncomfortable and unorganized messes I’ve ever encountered. And I’ve been in some pretty divey places.
I’m sharing this review on the hotel review site because I think the owners of the hotel should know what an abysmal mess the bar is.
First, walking in there was like walking into a grade B biker thug movie. Imagine walking in and having the 5 people in the place stop their conversation and stare at you. I guess I wasn’t part of the «inner circle». I stayed the course and thought «okay, I’ll just have a drink and some food and be on my way». No reason to get offended. Stupid me. Sitting at the bar were three old biker dudes — leather jackets, bandannas and all. The (famous) name of their motorcycle club embellishing the back of their jackets. Turns out these guys are the owners of this lounge. I’ll call them Unfriendly, Surly and Inappropriate. Typical biker dudes. They talked loud enough that i was forced to hear their misogynistic bull crap, bad language and all. Whatever, its a bar. I heard the term «old lady» so many times, I thought I was going start laughing. Total cliché biker caricatures.
I ordered food. It took 30 minutes to get it. In the meantime, my entertainment was watching and listening to the two female bartenders snipe at each other. All I could think was «please don’t let there be a catfight.» Mistakenly tried to make conversation with a «patron» sitting near me. What was I thinking? This was a Twilight Zone episode and I was the alien. Note to self: practice cussing and saying «old lady» a lot. I probably need to be more surly.
There was a large scale community event happening out on the street in front of the bar and hotel. The bar has huge picture windows. Its one of the reasons I went in there. To be able to watch the event and get something to eat and to be able to sit down. I am somewhat disabled and standing too long is a painful problem. As it turns out, I would have been better off standing on the cold hard concrete. Far more comfortable in the long run.
Having enjoyed enough of the Real Bartendresses Of Boulder City episode playing live at the bar, I decided to go sit near the window and watch the event outside. Just quietly sitting by myself. Not bothering anyone. Looking out the window. Suddenly one of the «owners», Mr. Inappropriate, appears by my side. He informs me that I am not really watching the event outside. He says that I am just staring at my own reflection. WTF??? Why would someone come up to a complete stranger AND A PAYING CUSTOMER and say that? It was so random and weird and inappropriate. I was dumbfounded.
Time to go. Paying was complicated. I could pay for the drinks with a credit card, but they wouldn’t accept a credit card to pay for the food. Seriously stupid. Luckily I had cash.
Boulder City is a tourist town. There are a fair number hotels, motels and also a few very decent watering holes. Someone might see the Boulder Inn Suites and think that its cool that theres a bar attached to the hotel and decide to stay there based on that. My advice — Stay Out Of The Bar. IT SUCKS. Head down the road into the historic district and you’ll find great FRIENDLY places for libations and food — Jacks, MIlos Wine Cellar, Boulder Dam Brewery, Dillingers, Evans…
And to the «owners» of the Inner Circle Lounge– You have no business running a public establishment. If you are going to make PAYING CUSTOMERS feel unwelcome and uncomfortable, you need to just find some trailer out in the middle of the desert and do your «inner circle» partying there. That would be a win-​win for all concerned.
This was more of a rant than a review. But I stand by it.

We had extremely low expectations and were pleasantly surprised.
See my recent review for La Quinta. Our rooms near the airport were cancelled by the hotel because they decided they didn’t want to honor reservations for free rooms made through their loyalty program on a night that Vegas was selling out. So, we’re halfway through our vacation with nowhere to stay the night before we fly out and limited access to cell phone and wifi signals while traipsing around the Grand Canyon. We had spotted a couple of Boulder City hotels on our way out to AZ, so we made some calls and were able to get a couple of reasonably priced (under $ 100 compared to over $ 300 in Vegas) rooms here at the Boulder Inn. We read the reviews and were definitely concerned about cleanliness.
The people working the desk could not have been any nicer. They even pointed us to a local annual festival with music, food, juried crafts, and classic cars. Because of the reviews, the first thing my sister and I did was check out the sheets and bedspread and they had been freshly laundered. The mattresses were not new, but they weren’t in bad shape, and showed no signs of bedbugs or other louse. The floor could use a good vacuuming, but the room was otherwise clean. It was, on the other hand, extremely outdated and there were no apparent attempts made to refurbish the room whatsoever. The wifi and the AC worked, the bed was firm, and the water in the shower was hot. I’ve paid more to stay in worse conditions.

I’m adding more info on the cave room. The curtains aren’t quite big enough for the window but a towel makes up for it. The elevator is at the total opposite end of the building so it’s a LONG walk to the room. There are plenty of pillows on the bed. Huge mirror in the ceiling over the bed. HOT! Great jacuzzi tub (round) big enough for several people, if you are so inclined. There’s very little counter space in the bathroom. Overall, even with the drawbacks, I would definitely return. The room is so sexy that it is easy to overlook the little annoyances. I am curious about the OTHER theme rooms… Oh, the wi-​fi works near the front of the building but not in the end where the cave room is. I’ll shut up now.

Stayed here. My first impression was pretty good at check in as the staff was very friendly and proud of their inn but sadly went downhill with the room. It was ok but not as clean as it should have been, the beds were very old and the room was dingy. Not bad enough to make me refuse to stay, just not somewhere I would recommend people to go. The price was reasonable and included breakfast across the street at a Diner … The breakfast was very good. Room included Wi– Fi .
Not sure what else the town had to offer for accommodations, but many other places were out of business and a couple were recommended to avoid by local businesses.

Stay away. Unsafe. Not clean. Terrible service. I did not stay the night and owner refused to return my calls. You couldn’t pay me to return to this place. If a half a star was an option I would lower my rating. Actual had police enter motel campus and advised us to leave motel. Still no refund. Not even a phone or waste basket in room.

Place is horrible it smells like cigarets smoke penetrated. Out dated and nasty

I’ve been visiting Lake Mead and Boulder City for decades and have consistently stayed at my «usual» hotels in the area. When a last minute lake trip came up and I went to book at my usual place, they were all booked up. After hunting around, I came across the Boulder Inn and Suites. Desperate, I just booked the room and didn’t research. (bad idea) We arrived on a friday afternoon and it took about 45 minutes to get checked in.
The girl running the front desk was OBVIOUSLY high as a kite and while scratching her already open sores, she slowly checked everyone in. While I was waiting with about 10 other people, the Manager Bret emerged from the back, swiftly asked the girl if she had everything under control (to which she replied ‘Ummmmm??”) and was about to leave. I asked if he was the manager and he said Yes. I said «Don’t you think instead of leaving this girl with almost a dozen people in the lobby, you should maybe help?» to which he replied «Sorry MISS! I have been here since 4:00am and I have two properties to run! TWO! So I really don’t care about what you think I should be doing.» Wow! I would have walked out right there but it was getting late and I had two tired kids. I let it go, checked in, and went to my room.
This «NON-​SMOKING room» smelled like someone had smoked 2 packs a day in it for the past 2 years! I didn’t let my kids take their shoes off or touch ANYTHING. You could SEE the layer of dirt on everything. I went to take a quick shower and found a huge amount of pubic hair layering the inside of the shower curtain. I made my kids sleep in their cribs so that they couldn’t touch anything and reluctantly went to sleep. My husband couldn’t sleep so he watched the happenings of this lovely place through the night, including the front desk girl having her drug dealer make a drop for her. This place needs to be shut down by the health department. It is not worth any amount of money to stay there. Staff is rude and inconsiderate and the place itself is disgusting! Don’t let their cute pictures of their «themed rooms» fool you. Those are equally as filthy.

UNBELIEVABLY underwhelming /​bad experience with ZERO customer service to make things right. Staff indifferent at best, and manager hard to reach, and no email for him provided.
Apparently, they have two classes of rooms: Cheaper ones that do not have internet and more expensive rooms that do have internet access (and laughable «fitness center»). We paid the extra thirty bucks for the internet as it was necessary while traveling. Internet was spotty in the evening and completely not functioning in the morning — THIS WAS WHY WE PAID $ 30 ADDITIONAL: TO HAVE INTERNET ACCESS.
When asking about it, staff just shrugged. Literally: the girl shrugged her shoulders, and did not offer a partial refund for the extra money paid.
Very interesting to see the one other reviewer said the same thing two years ago! Wish I had read that review before going here.
Also: There was no paper in the bathroom, we went to call the front desk — NO ANSWER. Rang 30 – 40 times and then tried a second time to no avail. So we could not contact them about this, or malfunctioning internet, or bad mattress without having to get dressed and walk to the desk at midnight now, where who knows
if the person would even be there?
And or course, since they were already so *stellar* in their rooms and service, let me add that the wake up call that was requested never happened.
Since we had checked in at 11pm, there really were not other options in this small town. It rolls up the carpets at 10.
So they get you, and seem to assume that you won’t be coming back, so why bother making a bad situation right? I don’t mind a bad experience if it seems that management and clerks care, but no one did.
Another thing to note — No matter HOW bad an experience at any hotel is, you do not have recourse to get a refund through most credit cards. Because hotels etc are considered «experiences» rather than products, they are not tangible, and credit cards don’t guarantee this.

The hotel is in dire need of an update. For the amount of money they charge, management should have enough funds to give it a nice lift. I had to let the shower water run for a bit until clear water came out of it. There was a hole in the shower curtain. Carpets are filthy and the stench in the room was horrific. I went looking around town for other rooms but all were sold out. If other hotels in the area will not refer this hotel. do i need to say more. I’d rather stay in Henderson and travel daily to Lake Mead. Oh yeah, why don’t they tell you that the pool will be out of service for the time of the stay.
The only advantage is that it is down the way from the Lake.

Rooms were outdated and shabby, The towels had yellow stains on them yuck! The price was very high!!! We expected something ALOT nicer for our money!

I’ve stayed at many many hotels, and have stayed at ones that were much cheaper than this one and much better. The rooms are very outdated and sometimes even a bit dirty and old. The breakfast is nothing special, your typical hotel breakfast with little that’s nutritious or appealing. They usually have wireless but not this time, not even in the lobby, which was an inconvenience.
On the flip side, the location is great for mountain biking the Bootleg trail system and it’s also great for exploring Boulder City. It’s within proximity of all that Boulder City has to offer.