Altitude Optometry

Fast service, great doctor, quality care. Cant ask for much more!

I LOVE, LOVE this Lenscrafters! Mike, the manager is absolutely the best, most knowledgeable and caring individual I have met in any company I have visited. It is because of Mike and Dr. Monica Mortenson, who is also amazing, that I will continue without question, to get my eyes checked there and buy my glasses from them. By the way, I found many more selections of top line eye ware here than in any other store in or near Boulder, Colorado. Of course what they have at this store is really amazing people, as well as an Optometrist, Dr. Monica Mortenson, I felt was really reliable and knowledgeable, and caring, as well as all the most fabulous frame styles you could ever want, that many other stores do not carry. The other fabulous thing was that although they have their own in house insurance plan, which I recommend, I already had VSP and I got a 40% discount! Highly recommend this Lenscrafters!!!

The optometrist was fantastic, that being said they are not cheap. If you ever need anything done, do not call them because the ladies on the phone, including the manager were extremely rude and condescending. I have since taken my business elsewhere and have been very pleased. The doctors are great, but only use them for that.

Everyone there seemed nice My optometrist Larry was very personable and good, I don’t know the other doctors but I would recommend him to others.
However I wouldn’t go to the lenscrafters there to get glasses. I would just take my prescription and get it filled somewhere else for glasses part. That is a separate business though so I’m not going to review them on this review.

Dr Watson was fantastic. Very thorough.

I had Dr. Watson. No issues. I was satisfied with the examination process and the feedback I got during the process. The medical side of things went really well. I’d come back here for my next eye exam – if I change my health insurance or if they support Anthem. (Hence, minus one star.) I had/​have major issues with the Lenscrafters Optique folks. I find it unfortunate that Altitude Optometry is located within Lenscrafters Optique, which sort of implies patients to get eye-​wear from Lenscrafters Optique. I ended up doing just that; I am regretting it now, hence minus another star.

I’m pretty chafed at Altitude Optometry. I came in for a prescription and was told that the Optometrist was in network of my insurance. Got the exam, was up-​sold on an unnecessary scan of the back of the retina and when time came pay my bill I came to find out they weren’t in my network. I was upset but hey, paid the bill. Then they made some sort of a billing mistake. Now I get a letter from a collections agency that I owe them money. I’m furious.

I chose Dr. Mortenson and Altitude Optometry because of the convenient location (I can always find an excuse to run over to Twenty Ninth Street mall!) and because she is a provider on my corporate vision insurance plan (Eyemed). While it was a somewhat random selection, it has worked out so well! I really like Dr. Mortenson and was impressed with the level of care I received. She gave me very detailed explanations about each test she conducted as well as my specific results. I found Dr. Mortenson’s office staff to be very polite and helpful, and the staff at Lens Crafters were excellent as well. I highly recommend Altitude Optometry.

I would definitely recommend Dr. Mortenson at Altitude Optometry. She was very detailed; explaining everything as she was giving an exam. I had been wearing the same type of contacts for the few years and she recommended some other options. I tried one of the new brands that she suggested and they have worked our really well!