AT&T

I alway go to this location to find out what’s my best options — the website is never friendly, but the staff at this store always shows me the options. Daniel Howland helped me cut my bill almost in ½ by giving me a plan that fit my budget and my needs. This is a good group.

worst customer service ever experienced. terrible, incompetent staff. management needs help desperately!

Excellent customer service. I talked a bunch of really chill people there who went above and beyond in helping me return two products I didn’t have the receipts for or even an account with AT&T in the first place. Hats off to Mike who literally went through their database and found the transactions for me and processed my returns with no anger or attitude whatsoever. I did not expect them to be so accommodating and was very surprised. Definitely don’t hesitate to go there for anything you need!

My experience is similar to what everyone else has already expressed. Just horrible all around. I’ve had sales associates lie to my face, and sign me up for things I didn’t agree to. The people here are horribly pushing and rude. I definitely will not be going back to this AT&T store any time soon. AT&T online was much more helpful, so I’ll just deal with them directly from now on.

Great service and very helpful the two times I have had to go into the store (I do most things online.) No complaints.

horrible customee service. very rude, immature, unprofessional twentysomethings. They also are aggressive and bully. The current greeter at the store is a bully. I asked to speak to another representative because I didn’t want to work with him and he kept pestering me as to why why why. Finally when I started working with another representative The Greeter bully spent 10 minutes complaining about me very loudly to one of his coworkers so that I could hear him on purpose. This is the third time I’ve been into the store where I’ve had this experience with this greeter and the unprofessionalism in their customer service. I will drive to another store that is outside of Boulder just because of this reason.

If I could give this place no stars I would. I’ve been there twice and each time have had an awful experience. The staff are extremely rude and would rather stand around and chat with each other than go and help customers. When I finally did get help, the guy was texting and smiling at his phone instead of making eye contact with me. Right in front of me. It was so rude! That was back in October 2014.
Now today, 5÷14÷2015, my husband broke his phone screen and just wanted to see how much it would cost to repair or replace. The guy asked about insurance which my husband didn’t have and so the guy laughed in his face and replied, «You gotta get the insurance man!» That is not helpful in any way.
Save yourself the headache and don’t bother coming to this store. Do your shopping online where you won’t feel bullied or have someone try to up sell you on everything.

The salesman at this store lied through his teeth. My daughter went in for a phone upgrade which he said she could get for only $ 25. What he didn’t explain is it was $ 25 a month until a balance of $ 600 was paid off. Moreover, he told her I would save money by changing my data plan which was a grandfathered unlimited data plan. The plan was changed without my authorization. I am working with ATT directly on this later issue.

Scumbags — AVOID AT&T AT ALL COSTS!
They are nothing but a bunch of lying thieves. The sales rep lied about how much the monthly charge was going to be. When I went to cancel after my first bill while I still had a chance to, the service rep on the phone tricked me by telling the lie «Your first bill is only 2 & a half times higher than what we promised because it’s the first month, it will go down next month.» Next month, the bill is still two times the amount the sales rep promised me and now it’s too late to cancel.
I’m stuck with this and there is nothing I can do about it now. My only hope is that I can help others avoid this trap. AVOID AT&T AT ALL COSTS!!!

I arrived at the store because I had purchased an iPhone 6 the night before and needed the paper-​clip like tool that they have to get my old SIM card out and transfer it into my new phone since a regular paper clip wasn’t working to open the iPhone 6. I sat there for 15 minutes and when I asked the greeter if she could hand me hers or someone elses (hung around the neck of employees) she told me that she would not help me and that I needed to wait for an hour just to be handed a tool from her neck. I asked another employee and they refused also. I waited to speak to the manager (and to use the tool for one second) FOR ONE HOUR and still no luck. The manager refused to even speak to me. I have been a customer since 2003 and I have never been treated like this. After spending $ 1100 on a phone there and $ 350 a month for 11 years I think they could not be rude and purposefully unhelpful. I have never been disgusted like this in the service industry before. I wish I could speak to the regional manager since the manager refused to speak to me for over an hour even for just a minute conversation.

One of the worst customer service experience ever. My experience with AT&T customer service in my home area (Northern California) is not bad, but while on a visit to Boulder and deciding to upgrade my phone was a really bad idea. The wait was over an hour (due to the iPhone launch weekend) which we chose to accept and were told that the phone we wanted was in Stock. However, after waiting an hour, we were told that the phone was not available. An apology with a nice demeanor would have been fine, however both the Sales consultant and the manager not only did not care about our wasted time, they were rude with comments like «what do you want me to do?». Absolutely no concept of customer service. As one reviewer stated earlier: AVOID THIS STORE!
As an 18+ year customer of AT&T, I did not deserve this level of service and will also be writing an letter directly to the company.

Their que system needs some work.

2 stars for the wait, which can easily be a half hour. Once I was helped, service was good and helpful.

When you have to explain your problem over and over, and the people there don’t smile, look like they hate their job, and it is very clear they could care less about helping you. HORRIBLE EXPERIENCE. Yes, never go there unless you want to end up getting frustrated at such horrible customer service. I would fire everyone in that store, it’s just a complete mess.

Kelli was such a great help. Great service at this store every employee is so friendly. Very good sales people I walked out with 4 otter box for the iPhones 4 for Christmas gifts. They were even nice enough to swap out a current otter box case I have for a new one no questions asked. Otter box include 1 year of coverage. Great AT&T store. This is a corporate store.

I had originally written this place a great review, because the guy was really helpful and friendly and «didn’t upsell me». Little did I know, when he said I could have the phone for free with a mail-​in rebate and no contract extension, he literally meant the exact opposite.
I had to go back in to delete the extended contract, which I had specifically asked him not to add. They took it off and I bought ANOTHER $ 60 phone. Later when I got home, I realized they gave me the wrong charger. So I went in AGAIN. And got yet another phone.
The whole thing took about a week to sort out and was a huge bummer, because I was so over the top specific about NOT wanting to extend my contract. Lameee.

all i can write is my experience with Roger, the manager. Roger — hooked me up — he went out of his way even after closing to make sure my services and all family members were dialed in. so if you ever go, call ahead, reserve roger and you’ll be set.

This might have actually been the worst customer service experience I’ve EVER had. Seriously. I’ve never liked having AT&T, but we had a big family plan and didn’t want to go through the hassle of switching. I rarely have more than 2 – 3 bars, and I’m lucky if I ever had 3G service. I can’t even make a phone call in my own apartment.
I bought a Samsung Captivate last July. The other day, the screen was acting up, so I took it into this location. The guy immediately accused of dropping it and breaking it, despite that it had been sitting on my desk all day, and suddenly screwed up the screen. He informed me that I had to pay the full price of $ 400 to replace a 5 month old phone that broke on it’s own (I’m a little bit of a techie, so I make sure to take extra good care of my nice devices). He finds that another person on our plan has an update so I could use that, but it would still be $ 200.
The only problem? Since I’m on a family plan and am not the «head» of the plan, I would be unable to purchase the phone. The solution is to be an «authorized user», which I was from when i joined the family plan before buying my Captivate. That’s how I bought that phone. So I had to use the store phone to called my dad, who doesn’t live in Boulder, who then had to call customer service and ask for me to be authorized.
Once he finally got through to a human being, she said she couldn’t add me in particular as an authorized user, and wouldn’t give any reason why or provide some sort of solution to the problem. I told the sales associate this and he said «It’s not my problem.»
So I said, «So essentially, I need to buy a new phone because the one I just bought broke, yet I can’t buy one because I’m not authorized, but you won’t authorize me, so essentially I can’t purchase an AT&T phone and am now just giving you money for a service I can’t even use?»
«I guess that’s it.»
Seriously. My next question? «How much is it to cancel my line and where is the nearest Verizon & TMobile stores?» At least he answered. Still $ 126 to cancel my line. I went to the Verizon store and got a better phone, a cheaper plan, and employees who treat me like a human being.
What irks me most about experiences like this is the severe lack of any kind of an apology. Not once did the man I was speaking with say «I’m sorry for your inconvenience.» I was very direct when I spoke with him, but I was as polite as possible and made sure to say «Please» and «Thank you» whenever I asked him something, yet no one apologized for the fact that I was incapable of continuing to use their service, no one told me to have a nice day when I left, etc. I’ve worked several retail type jobs, and I always tried to at the very least apologize to a customer if they were inconvenienced.